Mitel 6800i Series Administrator's Manual page 427

For the 6867i and 6869i IP phones, the ACD softkey is labeled according to your network
requirements. The label usually describes which phone queue you are accessing when you
press the ACD softkey.
For example, suppose the administrator wants to configure an ACD softkey to allow an IP phone
user to log into the Customer Support phone queue. The administrator assigns the label
"Support" to the softkey, so it is easily recognizable to the IP phone user. When the IP phone
user wants to subscribe to the Customer Support queue, the user presses the Support key and
can log in.
Once logged in to the queue, you can make yourself "available" or "unavailable" to take calls
by pressing the Available/Unavailable key on the phone UI. The server monitors your IP phone
status. When you set the IP phone to "available," the server begins distributing calls to your
phone. When you set the IP phone to "unavailable," the server temporarily stops distributing
calls to your phone.
For the 6865i, the programmable key LED reflects your current status. For the 6867i and 6869i,
the graphical button color reflects your current status along with text indication. The table below
describes the meaning of the LED, and each icon, as they may appear on your IP phone:
PHONE MODEL STATUS: LOGGED IN
AND AVAILABLE
6865i Solid Red LED
6867i Green Softkey
6869i
ACD SUBSCRIPTION PERIOD
On the IP phones, you can set the time period, in seconds, that the IP phone resubscribes the
ACD subscription service after a software/firmware upgrade or after a reboot of the IP phone.
In the configuration files, you enter the following parameter with a valid value to set the ACD
subscription period:
sip acd subscription period: <value in seconds>
The minimum value for this 120 seconds (2 minutes).
The default is 3600 (1 hour).
Setting this parameter to a value lower than 3600 allows the configured ACD feature to become
active more quickly after a software/firmware upgrade or after a reboot of the IP phone. If you
enter a value lower than 120 for this parameter, the default value (3600) will be used by the IP
phone.
You can configure this feature using the configuration files or the Mitel Web UI.
Operational Features
STATUS:
UNAVAILABLE
Blinking red LED
Yello Softkey
LOGGED OUT
No LED
Red Softkey
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