Mitel 6800i Series Administrator's Manual page 647

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When this feature is enabled, the phone sends the following support information files to the

Server.cfg - File in the format MAC ID_Date_Time_server.cfg that contains configuration

information from the startup.cfg, the <model>.cfg, and the <mac>.cfg files. The MAC ad-

dress, date, and time are specified in the file name to identify the phone sending the

information, and the date and time the file was generated and sent to the server.

(for example, 00093D435522_2010-02-25_1141am_server.cfg)

Local.cfg - File in the format MAC ID_Date_Time_local.cfg that contains information of

locally modified values made using the Mitel Web UI and/or the IP Phone UI. The MAC

address, date, and time are specified in the file name to identify the phone sending the

information, and the date and time the file was generated and sent to the server.

(for example, 00043D199345_2010-02-26_1030am_local.cfg)

Crash.gz - (only generated if an error or crash occurs on the phone) File in the format MAC

ID_Date_Time_crash.gz that contains information about a current phone error/crash caus-

ing a reboot of the phone . The MAC address, date, and time are specified in the file name

to identify the phone sending the information, and the date and time the crash occured.

The crash file is compressed as in gzip format.

(for example, 00033D000111_2010-02-27_0204pm_crash.gz)

summary.log - File in the format summary.log that contains details of the last 10 error

messages generated by the phone's modules during startup.

CONFIGURING CRASH FILE RETRIEVAL USING THE CONFIGURATION

Use the following procedure to configure crash file retrieval from the phone to a server.

CONFIGURATION FILES

For specific parameters you can set in the configuration files, see , the section,

GENERATING AND SENDING SUPPORT INFORMATION FROM THE IP

Use the following procedure to generate and send Support Information files to the server.

For the 6863i/6865i:

on the phone to enter the Options List.

2. Select Phone Status.

3. Select Upload System Info and press <Enter>. The phone immediately generates the

applicable Support Information files (server.cfg, local. cfg, and/or crash.gz) and sends the

files to the pre-defined server. The message "Files Sent" displays.

Troubleshooting

Troubleshooting