Mitel 6800i Series Administrator's Manual page 426

Mitel 6800i Series SIP Phone Release 4.1.0 Administrator Guide
1. Click on Operation->Softkeys and XML
or
Click on Operation->Programmable Keys
or
Click on Operation->Expansion Module <N>.
Depending on your phone-model, the key configuration screen displays.
2. In the "Type" field, select Auto Call Distribution.
3. In the "Label" field, specify a name for this ACD softkey. The Label helps identify which
queue you are subscribing to when you login. (This field does not apply to rogrammable
keys).
For example: Sales
4. In the "Line" field, select the line which the IP phone uses to subscribe to the queue.
For example: Line 1
5. Click Save Settings to save your changes.
CONFIGURING THE ACD AUTO-AVAILABLE TIMER USING THE MITEL
WEB UI
Use the following procedure to configure an ACD auto-available timer using the Mitel Web UI.
MITEL WEB UI
1. Click on Basic Settings->Preferences->Auto Call Distribution Settings.
2. In the "Auto Available" check-box, click Enabled.
3. In the "Auto Available Timer" field, specify the length of time (in seconds) before the IP
phone state is automatically reset to "available." Valid values are 0 to 120 seconds. Default
is 60.
For example: 60
4. Click Save Settings to save your changes.
USING THE ACD FEATURE ON YOUR IP PHONE
The ACD feature allows you to login to a phone queue in order to receive distributed calls on
your IP phone. To login to a phone queue, your system administrator must preconfigure an
ACD softkey or programmable key on your Mitel IP phone.
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