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Mitel 6800i Series Release Notes

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Download this manual See also: Administrator's Manual, Configuration Manual
Mitel 6800i Series SIP Phones
RN-001039-00 REV01
4.0.0 SP1 RELEASE NOTES

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  • Page 1 Mitel 6800i Series SIP Phones RN-001039-00 REV01 4.0.0 SP1 RELEASE NOTES...
  • Page 2 ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.

  • Page 3: Table Of Contents

    Table of Contents About This Document ............1 Release Notes Topics .
  • Page 4 Contacting Mitel Support ........

  • Page 5: About This Document

    About This Document ABOUT THIS DOCUMENT This document provides details on new features and/or issues resolved for the Mitel 6800i series (6863i, 6865i, 6867i, and 6869i) SIP phones for Release 4.0.0 SP1. Note: This release applies to the phone models mentioned above only.

  • Page 6: Hardware Supported

    • 6865i • 6867i • 6869i BOOTLOADER REQUIREMENTS This release of firmware is compatible with the following Mitel SIP portfolio product bootloader versions: • 6863i: Boot2 1.0.0.0 or higher • 6865i: Boot2 1.0.0.0 or higher • 6867i: Boot2 1.0.0.6 or higher (1.0.0.7 recommended) •...

  • Page 7: New Features In Release 4.0.0 Sp1

    Each feature also specifies whether it affects the Administrator, the User, or the XML Developer. This table may also provide the documentation location of features that have already been documented in Mitel’s documentation suite. Refer to those documents for more information about the applicable feature.

  • Page 8: Missed Calls Indicator Line Applicability

    With Release 4.0.0 SP1, Administrators can now select the Applicability specific lines on the phone to which the missed call indicator is applicable. This can be performed using the Mitel Web UI or by defining the "sip lineN missed calls enabled" parameter in the (For Administrators) configuration files.

  • Page 9: Sip Features

    New Features in Release 4.0.0 SP1 FEATURE DESCRIPTION SIP Features Account Unregistration Upon A behavior change has been implemented in Release 4.0.0 SP1 Reboot whereby the SIP phones now unregister all accounts before executing a reboot. This behavior ensures that any call manager limits with regards to maximum number of registered devices are (For Administrators and Users) not unintentionally reached due to the rebooting of the phones.

  • Page 10: Dhcp Option 120 Support

    Mitel 6800i Series SIP Phones 4.0.0 SP1 Release Notes FEATURE DESCRIPTION DHCP Option 120 Support DHCP Option 120 (as referenced in RFC 3361) allows SIP clients to locate a local SIP server (i.e. outbound proxy server) that can be used for all outbound SIP requests. Using the “use dhcp (For Administrators) option 120”...

  • Page 11: Discreet Ringing Support

    *New for the 6867i and 6869i. XML Features XML Support for Status Icons For more information, refer to the XML API for Mitel SIP Phones Development Guide. (For XML Developers) *New for the 6867i and 6869i. XML Control Over Hard Key LEDs For more information, refer to the XML API for Mitel SIP Phones Development Guide.

  • Page 12: Additional Information

    CONFIGURATION FEATURES AUTODISCOVERY SUPPORT FOR MULTIPLE mDNS SERVERS The Mitel 6867i and 6869i SIP phones now support the auto-discovery of multiple mDNS in Release 4.0.0 SP1. When unconfigured (i.e. factory default) phones are booted up, if multiple mDNS servers are found, users are able to select the desired mDNS server they want to utilize for configuration purposes.

  • Page 13: Broadsoft Xsi Credentials Using The Configuration Files

    Additional Information BROADSOFT XSI CREDENTIALS USING THE CONFIGURATION FILES Previously, Xtended Services Interface (XSI) Enterprise Directory credentials could only be entered by users through the phone’s Options List > Credentials menu. In Release 4.0.0 SP1 the "xsi ip" parameter can be used by Administrators to define not only the XSI server details, but also XSI Enterprise Directory credentials.

  • Page 14: Missed Calls Indicator Line Applicability

    6869i Missed Calls Indicator This can be performed by defining the "sip lineN missed calls enabled" parameter in the configuration files ("0" for disabled, "1" for enabled) or through the Mitel Web UI. Configuring Missed Calls Indicator Applicability for Specific Lines Using the...
  • Page 15 Additional Information Configuring Missed Calls Indicator Applicability for Specific Lines Using the Mitel Web UI Use the following procedure to configure missed calls indicator applicability for specific lines using the Web UI: 1. Click on Advanced Settings > LineN (where N = line number).

  • Page 16: Configurable Blf Key Behavior When In An Active Call

    Mitel 6800i Series SIP Phones 4.0.0 SP1 Release Notes CONFIGURABLE BLF KEY BEHAVIOR WHEN IN AN ACTIVE CALL Administrators can now configure the phone’s behavior when a BLF softkey is pressed during an active call. If the "blf key mode" parameter is defined as "0" (default), the BLF number will be sent as DTMF tones in the active call.

  • Page 17: Blf/List Ring Splash Enhancements

    Additional Information BLF/LIST RING SPLASH ENHANCEMENTS Starting with Release 4.0.0 SP1, BLF and BLF/List ring splash settings have been consolidated for the 6865i, 6867i, and 6869i SIP phones. Ring splash parameter values that were once only applicable to BLF-monitored extensions have now been extended to BLF/List-monitored extensions, therefore making ring splash behavior consistent between both BLF and BLF/List.
  • Page 18 Mitel 6800i Series SIP Phones 4.0.0 SP1 Release Notes PARAMETER DESCRIPTION prgkeyN ring splash When a key is configured for BLF or BLF/List functionality, this parameter softkeyN ring splash controls the ring splash alert pattern per key. The following alerting...
  • Page 19 Configuring the Play A Ring Splash Setting Using the Mitel Web UI Use the following procedure in the Mitel Web UI to configure the Play a Ring Splash setting: 1. Click on Basic Settings ->Preferences ->Directed Call Pickup Settings 2.
  • Page 20 Mitel 6800i Series SIP Phones 4.0.0 SP1 Release Notes PARAMETER CONFIGURATION FILES softkeyN ring splash startup.cfg, <model>.cfg, <mac>.cfg prgkeyN ring splash topsoftkeyN ring splash expmodX keyN ring splash hardkeyN ring splash DESCRIPTION When a key is configured for BLF or BLF/List functionality, this parameter controls the ring splash alert pattern per key.
  • Page 21 Additional Information PARAMETER CONFIGURATION FILES softkeyN ring splash startup.cfg, <model>.cfg, <mac>.cfg prgkeyN ring splash topsoftkeyN ring splash expmodX keyN ring splash hardkeyN ring splash FORMAT Integer DEFAULT VALUE 0 (Silence) RANGE 0-12 0. (Silence) 1. (Normal) 2. (Normal delayed) 3. (Periodic) 4.
  • Page 22 Mitel 6800i Series SIP Phones 4.0.0 SP1 Release Notes PARAMETER CONFIGURATION FILES ring splash delay startup.cfg, <model>.cfg, <mac>.cfg DESCRIPTION Indicates the delay (in seconds) between the target ringing and the ring splash played when the “...keyN ring splash” parameter is set to a “delayed”...

  • Page 23: Option To Enable/Disable Real-Time Transport Control Protocol (Rtcp)

    Additional Information OPTION TO ENABLE/DISABLE REAL-TIME TRANSPORT CONTROL PRO- TOCOL (RTCP) The "rtcp enabled" parameter has been introduced in Release 4.0.0 SP1 allowing Administrators the ability to manually enable or disable RTCP. Defining the parameter as "0" disables the feature, while "1"...

  • Page 24: Dhcp Option 60 Vendor Class Identifier Enhancement

    Mitel 6800i Series SIP Phones 4.0.0 SP1 Release Notes DHCP OPTION 60 VENDOR CLASS IDENTIFIER ENHANCEMENT The “dhcp opt60 extended vendor class” configuration parameter has been implemented in Release 4.0.0 SP1 allowing the phones to provide the DHCP server with enhanced DHCP Option 60 (Vendor Class Identifier) information that includes firmware and bootrom information in addition to the identifier value.

  • Page 25: Blacklist For Web Interface Attacks

    Additional Information BLACKLIST FOR WEB INTERFACE ATTACKS A security enhancement has been implemented in 4.0.0 SP1 whereby when the phone detects an attack on its Web UI, it will automatically blacklist the IP of the attacker. By default, when the initial attack is detected by the phone, access will be denied for 10 minutes. After the blacklist period expires, if another attack is detected from the same IP, access will be denied for 20 minutes and every attack thereafter will trigger the blacklist again for incrementally larger durations (i.e.

  • Page 26: Sip Features

    Mitel 6800i Series SIP Phones 4.0.0 SP1 Release Notes SIP FEATURES CONFIGURABLE SIP NO RTP PACKET TIMEOUT PERIOD A new parameter ("sip no rtp timeout") has been introduced in Release 4.0.0 SP1. This parameter allows Administrators the ability to define a timeout period (in seconds) whereby if no RTP packets (i.e.

  • Page 27: Broadsoft Broadworks Executive And Assistant Services

    Additional Information BROADSOFT BROADWORKS EXECUTIVE AND ASSISTANT SERVICES Release 4.0.0 SP1 introduces support for the BroadSoft BroadWorks Executive and Assistant Services feature for the 6865i, 6867i, and 6869i SIP phones. The Executive and Assistant Services feature allows Administrators to create an inter-network relationship between Executives and Assistants allowing calls to the Executive’s phone to be screened, filtered, and routed to an Assistant, whereby the Assistant can answer, divert the filtered call, or push the call back to the Executive.
  • Page 28 Mitel 6800i Series SIP Phones 4.0.0 SP1 Release Notes The “sip execassist fac initiate call” parameter is used to specify the FAC that is used by Assistants to initiate a call on behalf of the Executive. The FAC should correspond to the value configured for the “Executive-Assistant Initiate Call”...
  • Page 29 (where “N” corresponds to the applicable line) or through the phone’s Web UI under Advanced Settings > LineN > Advanced SIP Settings > As-Feature-Event Subscription. Refer to the Mitel 6800i Series SIP Phone Administrator Guide for additional details on the As-Feature Event Subscription feature.
  • Page 30 Note: Upon a reboot, the initial state of the Filter softkey LED will correspond to the Executive Call Filtering state configured on the call manager. Configuring the Filter Softkey on the Executive’s Phone Using the Mitel Web UI Use the following procedure to configure the Filter Softkey on the Executive’s phone using the Mitel Web UI: 1.
  • Page 31 1 Note: For more information on how to configure softkeys, programmable keys, and expansion module softkeys using the configuration files, please refer to the Mitel 6800i Series SIP Phone Administrator Guide. Filter Softkey for the Assistant’s Phone As an Assistant can be associated with multiple Executives simultaneously, the Assistant’s...
  • Page 32 Mitel 6800i Series SIP Phones 4.0.0 SP1 Release Notes Configuring the Filter Softkey on the Assistant’s Phone Using the Mitel Web UI Use the following procedure to configure the Filter Softkey on the Assistant’s phone using the Mitel Web UI: 1.
  • Page 33 1 Note: For more information on how to configure softkeys, programmable keys, and expansion module softkeys using the configuration files, please refer to the Mitel 6800i Series SIP Phone Administrator Guide. Speeddial Softkey with Initiate Call Functionality (Assistants Only) Speeddial softkeys can be configured to efficiently utilize the Executive-Assistant Initiate Call function.
  • Page 34 Administrators simply need to configure the Speeddial key value as the FAC and label accordingly. Configuring the Initiate Call Softkey on the Assistant’s Phone Using the Mitel Web UI Use the following procedure to configure the Initiate Call Softkey on the Assistant’s phone using the Mitel Web UI: 1.
  • Page 35 Additional Information For Bottom Softkeys softkey1 type: speeddial softkey1 label: Init softkey1 value: #64 softkey1 line: 1 softkey2 type: speeddial softkey2 label: Init2 softkey2 value: #644052 softkey2 line: 1 softkey3 type: speeddial softkey3 label: Init3 softkey3 value: #644052*4059 softkey3 line: 1 For Top Softkeys topsoftkey1 type: speeddial topsoftkey1 label: Init...
  • Page 36 1 Note: For more information on how to configure softkeys, programmable keys, and expansion module softkeys using the configuration files, please refer to the Mitel 6800i Series SIP Phone Administrator Guide. Executive and Assistant Services Feature Usage...
  • Page 37 Additional Information To Intercept a Filtered Call Before it is Transferred to an Assistant Use the following procedure to intercept a filtered call before it is transferred to an Assistant: For the 6865i SIP Phone: 1. Lift the handset or press the button if the phone has no active calls Press the corresponding Line button if on an active call.
  • Page 38 2. Assistants are also able to handle filtered calls in the same manner as unfiltered calls. For information on handling calls (e.g. placing calls on hold, transferring calls to another party, conferencing calls, etc...) please refer to the respective Mitel SIP Phone User Guide.
  • Page 39 Additional Information 4. Press the Change key. 5. Press the Next key to toggle the Filtering option from OFF to ON. 6. Press the Set key. 7. Press the Done key. A checkmark will be displayed beside the Executive indicating Executive Call Filtering is to be activated.
  • Page 40 Mitel 6800i Series SIP Phones 4.0.0 SP1 Release Notes To Deactivate Executive Call Filtering on the Assistant’s Phone when the Filter Key’s Value is Not Defined Use the following procedure to deactivate Executive Call Filtering on the Assistant’s phone when the Filter key’s value is not defined: For the 6865i SIP Phone: 1.
  • Page 41 Additional Information Use the following procedure to answer a filtered call: For the 6865i SIP Phone: 1. Lift the handset or press the button if the phone has no active calls Press the corresponding Line button if on an active call. For the 6867i and 6869i SIP Phones: 1.
  • Page 42 Mitel 6800i Series SIP Phones 4.0.0 SP1 Release Notes To Push a Filtered Call Back to the Executive Use the following procedure to push a filtered call back to the Executive: For the 6865i SIP Phone: 1. After answering a filtered call, press the Transfer button twice.
  • Page 43 Additional Information To Perform a Semi-Attended Transfer of a Filtered Call to the Executive Use the following procedure to perform a semi-attended transfer of a filtered call to the Executive: For the 6865i SIP Phone: 1. After answering a filtered call, press the Transfer button. 2.
  • Page 44 Mitel 6800i Series SIP Phones 4.0.0 SP1 Release Notes To Activate Call Forwarding of Filtered Calls Using the Mitel Web UI Use the following procedure to activate call forwarding of filtered calls using the Mitel Web UI: 1. Click on Basic Settings->Account Configuration.
  • Page 45 Additional Information 12. Press the Confirm key to apply the changes. A checkmark will be displayed beside Fwd Filtering indicating call forwarding of all filtered calls is to be activated. 13. Press the Done key again. 14. Press the Confirm key again. 15.
  • Page 46 Mitel 6800i Series SIP Phones 4.0.0 SP1 Release Notes For the 6865i SIP Phone: 1. Press the Options key, the 2 navigation key, and then the Enter key to enter the Call Forward menu Press the Call Forward programmable key.
  • Page 47 Additional Information To Initiate a Call on Behalf of an Executive Use the following procedure to initiate a call on behalf of an Executive: For the 6865i SIP Phone: 1. Press the Speeddial softkey programmed with Initiate Call function (e.g. “Init”). The phone will enter in the FAC for the BroadSoft Executive-Assistant Initiate Call feature and automatically dial the FAC call.

  • Page 48: Option To Parse Or Ignore Refer Event Ids

    Mitel 6800i Series SIP Phones 4.0.0 SP1 Release Notes OPTION TO PARSE OR IGNORE REFER EVENT IDS The configuration parameter "sip ignore refer event id" has been introduced in Release 4.0.0 SP1. This parameter allows Administrators the ability to set whether or not event IDs (i.e. Event: refer:id=xxxxx) in REFER NOTIFY event headers received by the phone should be ignored.

  • Page 49: Dhcp Option 120 Support

    Additional Information DHCP OPTION 120 SUPPORT DHCP Option 120 (as referenced in RFC 3361) allows SIP clients to locate a local SIP server (i.e. outbound proxy server) that can be used for all outbound SIP requests. Using the “use dhcp option 120” configuration parameter, Administrators can now enable support for DHCP Option 120 on the 6800i SIP phones.
  • Page 50 Mitel 6800i Series SIP Phones 4.0.0 SP1 Release Notes Enabling Support for DHCP Option 120 Use the following parameter to enable support for DHCP Option 120 on the SIP phones: PARAMETER CONFIGURATION FILES use dhcp option 120 startup.cfg, <model>.cfg, <mac>.cfg DESCRIPTION Enables support for DHCP Option 120 on the SIP phones.

  • Page 51: Ui Features

    UI FEATURES USB HEADSET SUPPORT Release 4.0.0 SP1 introduces USB headset support for the Mitel 6867i and 6869i SIP phones. Users can simply plug in the supported USB headset into the USB input port located on the back of their phones and configure the phone’s audio mode accordingly (e.g. Headset, Speaker/Headset, or Headset/Speaker) to start using their USB headset.
  • Page 52 Mitel 6800i Series SIP Phones 4.0.0 SP1 Release Notes Audio Modes The 6867i and 6869i SIP phones allow you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls. The audio mode options provide different combinations of these three methods to provide maximum flexibility in handling calls.
  • Page 53 Additional Information Configuring the Audio Mode Using the Configuration Files Use the following parameter to configure the audio mode of the phone: PARAMETER CONFIGURATION FILES audio mode startup.cfg, <model>.cfg, <mac>.cfg DESCRIPTION Allows you to configure how the button on the SIP phone operates. FORMAT Integer DEFAULT VALUE...

  • Page 54: Broadsoft Xsi Speed Dial 8 Support

    Mitel 6800i Series SIP Phones 4.0.0 SP1 Release Notes BROADSOFT XSI SPEED DIAL 8 SUPPORT Release 4.0.0 SP1 introduces interoperability support for the BroadSoft XSI Speed Dial 8 service for the 6863i and 6865i SIP phones. When the respective speed dial information is...
  • Page 55 Additional Information Enabling XSI Speed Dial 8 Support Using the Configuration Files Use the following parameters to enable XSI Speed Dial 8 support. PARAMETER CONFIGURATION FILES xsi user name startup.cfg, <model>.cfg, <mac>.cfg DESCRIPTION Specifies the user name used for authentication of the XSI account. FORMAT <username>@<server>...
  • Page 56 Mitel 6800i Series SIP Phones 4.0.0 SP1 Release Notes PARAMETER CONFIGURATION FILES xsi port startup.cfg, <model>.cfg, <mac>.cfg DESCRIPTION Specifies the port used for communicating with the XSI server. FORMAT Integer DEFAULT VALUE 80 (when protocol used is HTTP) 443 (when protocol used is HTTPs)
  • Page 57 Additional Information Entering Credentials for Broadsoft XSI Services Before the BroadSoft XSI Speed Dial 8 service can be utilized, user credentials (i.e. username and password) for BroadSoft XSI will need to be entered using the phone’s UI by navigating to the Options List >...

  • Page 58: Broadsoft Xsi Call Log Support

    Mitel 6800i Series SIP Phones 4.0.0 SP1 Release Notes BROADSOFT XSI CALL LOG SUPPORT In addition to Speed Dial 8 support, Release 4.0.0 SP1 introduces interoperability support for the BroadSoft XSI Call Log service with the 6863i and 6865i SIP phones. When configured on the BroadSoft BroadWorks call manager and enabled on the phone, the phone’s native Callers...
  • Page 59 Additional Information Enabling XSI Call Logs Support Using the Configuration Files Use the following parameters to enable XSI Call Logs support. PARAMETER CONFIGURATION FILES xsi user name startup.cfg, <model>.cfg, <mac>.cfg DESCRIPTION Specifies the user name used for authentication of the XSI account. FORMAT <username>@<server>...
  • Page 60 Mitel 6800i Series SIP Phones 4.0.0 SP1 Release Notes PARAMETER CONFIGURATION FILES xsi port startup.cfg, <model>.cfg, <mac>.cfg DEFAULT VALUE 80 (when protocol used is HTTP) 443 (when protocol used is HTTPs) RANGE Any valid port EXAMPLE xsi port: 8080 PARAMETER...

  • Page 61: Directory Search Support

    Additional Information DIRECTORY SEARCH SUPPORT 6863i and 6865i SIP phone users are now able to perform Directory entry searches. After entering the search term, the phone will apply the search to all enabled Directory sources and provide the user with a consolidated list of entries. Searching for Directory Entries Use the following procedure on the phone’s UI to perform a Directory entry search.

  • Page 62: Configurable Behavior For Incoming Multicast Paging During The Dialing State

    Mitel 6800i Series SIP Phones 4.0.0 SP1 Release Notes CONFIGURABLE BEHAVIOR FOR INCOMING MULTICAST PAGING DURING THE DIALING STATE Starting with Release 4.0.0 SP1, the incoming intercom barge in setting is now applicable to incoming multicast paging calls. If a user is in a dialing state with the Barge In feature enabled and a multicast page is received by the phone, the phone will automatically switch focus to the multicast page screen.
  • Page 63 Additional Information Configuring the Incoming Intercom Barge In Setting Using the Using the Mitel Web UI Use the following parameter to configure the incoming intercom barge in setting using the Web For the 6867i and 6869i SIP Phones: 1. Click on Basic Settings > Preferences.

  • Page 64: Discreet Ringing Support

    Users can configure this feature by programming a key on the phone with the "Discreet Ringing" type feature using the Mitel Web UI. After the key has been programmed, users can simply toggle the feature on or off by pressing the programmed "Discreet" key.
  • Page 65 Additional Information Configuring a Discreet Ringing Key Using the Mitel Web UI Use the following procedure to configure a Discreet Ringing key using the Mitel Web UI: 1. Click on Operation->Softkeys and XML. Click on Operation-> Programmable Keys. Click on Operation->Expansion Module Keys.

  • Page 66: Incoming Call Ring Tone Silence Softkey

    Mitel 6800i Series SIP Phones 4.0.0 SP1 Release Notes INCOMING CALL RING TONE SILENCE SOFTKEY Complementing the discreet ringing feature, a "Silence" softkey is now offered to 6867i and 6869i SIP phone users during all incoming calls. 6869i Silence Softkey...

  • Page 67: Live K680I Keyboard Support

    Additional Information LIVE K680I KEYBOARD SUPPORT When the 6867i/6869i SIP phone is in an idle state and a alphabetic character key on an attached K680i keyboard is pressed, the default behavior of the phone is to simply wake up (if the phone is dimmed or displaying the screensaver).
  • Page 68 Mitel 6800i Series SIP Phones 4.0.0 SP1 Release Notes Configuring the Live Keyboard Feature Using the Phone’s UI Use the following procedure on the phone’s UI to configure the Live Keyboard feature. 1. Press on the phone to enter the Options List.

  • Page 69: Issues Resolved In Release 4.0.0 Sp1

    Issues Resolved in Release 4.0.0 SP1 ISSUES RESOLVED IN RELEASE 4.0.0 SP1 This section describes the issues resolved on the SIP phones in Release 4.0.0 SP1. The following table provides the issue number and a brief description of each fix: Note: Unless specifically indicated, the resolved issues below apply to the all the 6800i SIP phones.
  • Page 70 DEF38578 When using the phones in conjunction with the Mitel Telepo platform, a call transfer issue was observed that was caused by event IDs in REFER NOTIFY event headers received by the phone not matching REFER CSeq numbers.
  • Page 71 Issues Resolved in Release 4.0.0 SP1 ISSUE NUMBER DESCRIPTION OF FIX User Interface ENH38512 6865i, 6867i, and 6869i: When the phone received a NOTIFY for a BLF with the state defined as "early" and the direction defined as "initiator", the LED for the BLF key was yellow and incorrectly blinking.
  • Page 72 This issue has been fixed. DEF38882/CLN38915 6869i: When using the phones with the Mitel 400 call manager, an issue was observed whereby one-way audio would occur on a call after a period of time if TLS and SRTP were enabled.

  • Page 73: Contacting Mitel Support

    Contacting Mitel Support CONTACTING MITEL SUPPORT If you have read this release note, and consulted the Troubleshooting section of your phone model’s manual and still have problems, please contact Mitel Support via one of these methods: North America • Toll Free 1-800-574-1611 •...

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