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Mitel 6800i Series Administrator's Manual

Mitel 6800i Series Administrator's Manual

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Mitel 6800i Series SIP IP Phones

Administrator Guide

Release 4.0.0

41-001561-00 REV00 – 10.2014

Table of Contents

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Summary of Contents for Mitel 6800i Series

Page 1: Administrator Guide
Mitel 6800i Series SIP IP Phones Administrator Guide Release 4.0.0 41-001561-00 REV00 – 10.2014...
Page 2: Software License Agreement
Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Mitel by third party Suppliers, for distribution under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copyright law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdiction of the Customer.
Page 3: Table Of Contents
Content Software License Agreement ............... . .ii Preface .
Page 4 ..................3-2 Mitel Web UI Options .
Page 5 Content Chapter 4: Configuring Network and Session Initiation Protocol (SIP) Features ....4-1 About this Chapter ..................4-1 Topics .
Page 6 Content Background Image on Idle Screen ..............5-27 Configurable Home/Idle Screen Modes .
Page 7 ..............5-116 Customizing the Key Type List in the Mitel Web UI .
Page 8 Content Last Call Return (LCR) (Sylantro Servers) ............. . . 5-163 Call Forwarding .
Page 9 Content Update Caller ID During a Call ................6-8 Boot Sequence Recovery Mode .
Page 10 ................8-2 Using the “Firmware Update” Page in the Mitel Web UI .
Page 11 ................. . A-15 Mitel Web UI Settings.
Page 12 Content Virtual Local Area Network (VLAN) Settings ............A-33 RTCP Summary Reports .
Page 13 Content Autodial Settings ..................A-102 Voicemail Settings .
Page 14 ..........A-165 Disable User Login to Mitel Web UI .
Page 15 Content BLF List URI Settings ................. . . A-205 BLF Page Switch .
Page 16 Content Alphanumeric Input Order for Username Prompts ........... . . A-233 Active VoIP Recording Settings .
Page 17 Content Multiple Proxy Server Configuration ..............E-2 Limited Warranty .
Page 18: Preface
• Mitel Models 6800i Series SIP IP Phone Administrator Guide – explains how to set the phone up on the network, as well as advanced configuration instructions for the 6800i Series SIP IP phones. This guide contains information that is at a technical level more suitable for a system or network administrator.
Page 19: Chapters And Appendices In This Guide
Preface Chapters and Appendices in this Guide This guide contains the following chapters and appendices: Go to An overview of the IP Phones and the IP Phone firmware installation information Chapter 1 IP Phone interface methods Chapter 2 Administrator options information Chapter 3 Configuring the Network and Global SIP Features on the IP Phone Chapter 4...
Page 20: Chapter 1: Overview
Chapter 1 Overview About this Chapter This chapter briefly describes the IP Phone Models, and provides information about installing the IP phone firmware. It also describes the firmware and configuration files that the IP phone models use for operation. Topics This chapter covers the following topics: Topic Page...
Page 21: Ip Phone Models
IP Phone Models Description All Mitel SIP IP Phone Models communicate over an IP network allowing you to receive and place calls in the same manner as a regular business telephone. All phone models support the Session Initiation Protocol (SIP).
Page 22 IP Phone Models The K680i magnetically connected keyboards (available in QWERTY, QWERTZ, and AZERTY keyboard layouts) are optional accessories designed to be used wit the 6867i and 6869i IP Phones. The full keyboard provides a more natural typing interface and helps to easily facilitate dial by name, directory search, XML applications, etc..&...
Page 23 IP Phone Models As software upgrades on the M680i are performed one at a time, each additional module connected increases the approx- imate upgrade time (e.g. three connected M680i expansion modules will take approximately 30 seconds to upgrade). For the M685i, the upgrade process will take approximately 7 to 10 minutes, in which case an upgrading icon will be dis- played on the module’s LCD screen and an upgrading message will be displayed on the phone’s LCD screen.
Page 24: Model 6863I Ip Phone
IP Phone Models Model 6863i IP Phone This section provides brief information about the Model 6863i IP Phone. It includes a list of features and describes the hard keys on the 6863i. 6863i Phone Features • LCD screen • Built-in-two-port, 10/100 Fast Ethernet switch - lets you share a connection with your computer •...
Page 25: I Key Description
Hold Key - Places an active call on hold. To retrieve a held call, press the call appearance button beside the light that is flashing. Line/Call Appearance Keys - Connects you to a line or call. The Mitel 6863i supports two line keys, each with LED indicator lights.
Page 26: Model 6865I Ip Phone
IP Phone Models Model 6865i IP Phone This section provides brief information about the Model 6865i IP Phone. It includes a list of features and describes the hard keys on the 6865i. 6865i Phone Features • LCD screen with backlight •...
Page 27 Redial Key - Accesses a list of the last 100 previously dialed numbers. Pressing the Redial key twice redials the last dialed number. Line/Call Appearance Keys - Connects you to a line or call. The Mitel 6865i IP Phone supports two line keys, each with LED indicator lights.
Page 28 IP Phone Models Description Speaker/Headset Key - Transfers the active call to the speaker or headset, allowing handsfree use of the phone. Programmable Keys - When programmed, allows you to easily perform up to 8 specific functions (e.g. Services, Directory, Callers List, Intercom, etc...) and access enhanced services provided by third parties (e.g.
Page 29: Model 6867I Ip Phone
IP Phone Models Model 6867i IP Phone This section provides brief information about the Model 6867i IP Phone. It includes a list of features and describes the hard keys on the 6867i. 6867i Phone Features • 3.5” QVGA color TFT LCD with backlight •...
Page 30 Redial Key - Accesses a list of the last 100 previously dialed numbers. Pressing the Redial key twice redials the last dialed number. Line/Call Appearance Keys - Connects you to a line or call. The Mitel 6867i IP Phone supports two line keys, each with LED indicator lights.
Page 31 IP Phone Models Description Presence Key - Accesses the partial and full contact presence information screens, which provide more detailed infor- mation about the selected contact. Left Softkeys - 6 programable keys that allow you to easily perform up to 20 specific functions and access enhanced services provided by third parties (e.g.
Page 32: Model 6869I Ip Phone
IP Phone Models Model 6869i IP Phone This section provides brief information about the Model 6869i IP Phone. It includes a list of features and describes the hard keys on the 6869i. 6869i Phone Features • 4.3” QVGA color TFT LCD with backlight •...
Page 33 Redial Key - Accesses a list of the last 100 previously dialed numbers. Pressing the Redial key twice redials the last dialed number. Line/Call Appearance Keys - Connects you to a line or call. The Mitel 6869i IP Phone supports two line keys, each with LED indicator lights.
Page 34 IP Phone Models Description Top Softkeys - 12 programable keys that allow you to easily perform up to 44 specific functions and access enhanced services provided by third parties (e.g. XML applications). Bottom Softkeys - 5 programmable keys that support up to 24 functions. These keys also act as state-based keys allow- ing you to easily perform context-senstive functions during specific states (i.e.
Page 35: Firmware Installation Information
Phone User Interface via the keypad (Phone UI) • Mitel Web-based user interface (Mitel Web UI) When the IP phone is initialized for the first time, DHCP is enabled by default. Depending on the type of configuration server setup you may have, the IP phone may download a firmware version automatically, or you may need to download it manually.
Page 36: Firmware And Configuration Files
Firmware and Configuration Files Firmware and Configuration Files Description By default on startup, the phone downloads its firmware and configuration files from the configuration server you have set; or you can manually download the firmware from the configuration server. The phone supports TFTP, FTP, HTTP and HTTPS configuration servers.
Page 37: Precedence
The last values to be applied to the phone configuration are the values that take effect. For example, if a parameter’s value is set in the local configuration (via Mitel Web UI or IP phone UI) and the same value was also set differently in one of the aastra.cfg/<model>.cfg/<mac>.cfg files on the configuration server, the local configu-...
Page 38: Multiple Configuration Server Support
Firmware and Configuration Files Multiple Configuration Server Support An Administrator has the option of specifying whether the phones get their firmware file, CSV directory files, language packs, TLS certificate files, 802.1x certificate files, and HTTPS files from the original configuration server or from another server in the network.
Page 39 Firmware and Configuration Files Specifying a Server to Download Firmware Files You can use the following parameter to specify a server other than the original configuration server from which the phones get their firmware: • firmware server Configuration Files For the specific parameter(s) you can set in the configuration files, see Appendix A, the section, “Multiple Configuration Server Settings”...
Page 40 Firmware and Configuration Files Specifying a Server Using Existing Parameters on the IP Phones The following table provides the parameters on the phone that you can use to download CSV directory files, language packs, TLS certificates, 802.1x certificates, and HTTPS files from the original configuration server OR from another server in the network.
Page 41 Firmware and Configuration Files Examples CSV Directory Files The following example downloads no directory: directory 1: The following example downloads a company directory from the original configuration server: directory 1: companylist.csv The following example downloads a company directory file from the specified server in the “path” directory: directory 1: tftp://10.30.102.158/path/companylist.csv Note: To download a specific file, the string value MUST HAVE A FILENAME at the end of the string.
Page 42 Firmware and Configuration Files HTTPS User Certificate Files The following example downloads no HTTPS user certificate files: https user certificates: The following example downloads the HTTPS user certificates for the phone from the original configuration server. https user certificates: trustedCerts.pem The following example uses FTP to download the firmware file “user.crt.pem”...
Page 43: Configuration Interface Methods
Features, characteristics, requirements, and configuration that are specific to a particular phone model are indicated where required in this guide. Topics This chapter covers the following topics: Topic Page Configuration Methods page 2-2 IP Phone UI page 2-2 Mitel Web UI page 2-4 Configuration Files (Administrator Only) page 2-11 41-001561-00 REV00 – 10.2014...
Page 44: Configuration Methods
You can use the following to setup and configure the IP phone: • IP phone UI • Mitel Web UI • Configuration files Note: Not all parameters are available from all three methods. For more information about configuring the phone, see...
Page 45 Configuration Methods This document describes the administrator options only. For a description of the user options in the "Options List", see your <Model-Specific> IP Phone User Guide. The following illustrations indicate the location of the Options Key on each phone model. Options Key 6865i 6863i...
Page 46: Mitel Web Ui
Explorer and Gecko engine-based browsers like Firefox, Mozilla or Netscape. Note: An Administrator can enable or disable the Mitel Web UI for a single phone or all phones in a network. For more infor- mation about enabling/disabling the Mitel Web UI, see “Enabling/Disabling the Mitel Web UI”...
Page 47 • The private key and certificate generate outside the phone and embed in the phone firmware for use by the HTTPS server during the SSL handshake. • Using the configuration files, the IP phone UI, or the Mitel Web UI, you can configure the following regarding HTTPS: - Specify HTTPS security client method to use (TLS 1.0 or SSL 3.0)
Page 48 Configuration Methods Accessing the Mitel Web UI Use the following procedure to access the Mitel Web UI. Open your web browser and enter the phone’s IP address or host name into the address field. The following is an example of the Login screen that displays.
Page 49 You can logout of the Mitel Web UI at any time by clicking Log Off. Depending on the model phone you are accessing, the following categories display in the side menu of the Mitel Web UI: Status, Operation, Basic Settings, Advanced Settings.
Page 50 Configuration Methods Operation The Operation section provides the following options: Heading Description User Password Allows you to change user password. (Applicable to User and Administrator) Phone Lock Allows you to assign an emergency dial plan to the phone, lock the phone to prevent any changes to the phone and to prevent use of the phone, and reset the user password.
Page 51 Configuration Methods Basic Settings The Basic Settings section provides the following options: Heading Description Preferences Allows you to set the following General specifications on the IP phone. • Local Dial Plan (Admin Only) • Send Dial Plan Terminator (Admin Only) •...
Page 52 Applicable choices are EAP-MD5 or EAP-TLS. (Applicable to Administrator Only) Troubleshooting Allows you to perform troubleshooting tasks whereby the results can be forwarded to Mitel Technical Support for analyzing and troubleshooting. Also displays error messages if applicable. Note: You can also specify whether a user can upload system information automatically or manually by configuring a parameter in the configuration files.
Page 53: Configuration Files (Administrator Only)
Enabling/Disabling the Mitel Web UI The Mitel Web UI is enabled by default on the IP phones. A System Administrator can disable the Mitel Web UI on a single phone or on all phones if required using the configuration files.
Page 54 2: my_personal_directory Save the changes and close the configuration file. If the parameter requires the phone to be restarted in order for it to take affect, use the IP Phone UI or the Mitel Web UI to restart the phone.
Page 55 ^sip proxy ip: pbx.company.com ^sip proxy port: 5060 ^sip registrar ip: pbx.company.com ^sip registrar port: 5060 <model>.cfg !sip proxy ip: pbx.mitel.com //this parameter is locked !sip proxy port: 5062 //this parameter is locked !sip registrar ip: pbx.mitel.com //this parameter is locked...
Page 56 With this configuration, on the Web UI, the "sip proxy ip" and "sip registrar ip” parameters cannot be modified (they are grayed out), and the value is "pbx.mitel.com" since <model>.cfg has overwritten aastra.cfg. The "sip proxy port" and "sip registrar port" parameters can be modified through Web UI because <mac>.cfg has over- written <model>.cfg and aastra.cfg.
Page 57: Administrator Options
Administrator to change or set features and configuration information as required. For all models, an Administrator can use the IP Phone UI, the Mitel Web UI, or the configuration files to enter and change values. Note: Specific options are configurable only via the IP Phone UI, and/or Mitel Web UI, and/or configuration files.
Page 58: Administrator Level Options
Administrator can access only. These options allow the Administrator to configure and manage local and/or remote IP phones in a network. An Administrator can access and manage these options using the IP Phone UI, the Mitel Web UI, or the configuration files.
Page 59 (if set to 1). The following table illustrates the differences between the full menu and the simplified menu. Note: When setting the “options simple menu” parameter, the menu changes in the Phone UI only. The Mitel Web UI is not affected.
Page 60: Mitel Web Ui Options
Mitel Web UI Options An Administrator can configure specific options using the Mitel Web UI. These options display after an Administrator logs into the Web UI using a Web browser and entering the Admin username and password at the login prompt (The default username is "admin"...
Page 61 Administrator Level Options The following are options that an Administrator can configure in the Mitel Web UI (and are not available for the User to configure): • Operation->Reset – Restore to Factory Defaults – Remove Local Configuration Settings • Basic Settings->Preferences->General –...
Page 62: Configuration File Options
Phone Status The Phone Status on the IP Phone displays the network status and firmware version of the IP phone. You can display phone status using the IP phone UI or the Mitel Web UI. Phone Status via IP Phone UI In the IP phone UI, the Phone Status options are available to the user and the administrator and do not require a pass- word entry.
Page 63 Phone Status via Mitel Web UI The first screen that displays after logging into the Mitel Web UI for a phone is the Status screen. This screen also displays when selecting Status->System Information. The information on this screen is available to the user and the administra- tor as read-only.
Page 64 Administrator Level Options The following is a description of the information on the Status screen: • Network Status – Displays the network status of the Ethernet ports at the back of the phone. You can also view the phone’s IP and MAC addresses.
Page 65: Restarting Your Phone
• If the settings for the IP phone on the IP PBX system have been modified. You can restart the phone using the IP Phone UI or the Mitel Web UI. Restarting the Phone Using the IP Phone UI IP Phone UI...
Page 66: Set Phone To Factory Defaults/Erase Local Configuration
<model>.cfg, <mac>.cfg, and local configu- ration. Performing this action results in losing all user-modified settings. You can reset a phone to factory defaults using the IP Phone UI or the Mitel Web UI. Setting Factory Defaults Using the IP Phone UI...
Page 67 You can reset the IP Phone’s local configuration if required. The local configuration is the last updated configuration you performed using the IP Phone UI or the Mitel Web UI. Performing this action results in losing all recently user-modified set- tings.
Page 68: Basic Settings
Administrator only, or where indicated, to a User and Administra- tor. These tables also identify whether you can configure them using the Mitel Web UI, IP Phone UI, or the configuration files.
Page 69 Administrator Level Options Parameter in Parameter in Configuration Description Mitel Web UI Files XML Beep Support xml beep notification Enables or disables the playing of a beep to indicate a status on the phone. When the phone receives a status message, the BEEP notifies the user that the message is dis- playing.
Page 70 Administrator Level Options Parameter in Parameter in Configuration Description Mitel Web UI Files Call Waiting Tone Period call waiting tone period Specifies the time period, in seconds, that the call waiting tone is audible on an active call when another call comes in. When enabled, the call waiting tone plays at regular intervals for the amount of time set for this parameter.
Page 71 Intercom call is being placed. These settings also specify the prefix code for server-side Intercom calls, and specifies the configuration to use when making the Intercom call. Parameter in Parameter in Configuration Description Mitel Web UI Files Incoming Intercom Settings Auto-Answer sip allow auto answer Enables or disables the IP phone to allow automatic answering for an Intercom call.
Page 72: Key Mapping
Administrator Level Options Group Paging RTP Settings Parameter in Parameter in Configuration Description Mitel Web UI Files Paging Listen Addresses paging group listening Allows you to specify up to 5 listening multicast addresses to send/receive a Real Time Transport Protocol (RTP) stream to/from these pre-configured multicast addresses without involving SIP signaling.
Page 73 Administrator Level Options Ring Tones Parameter in Parameter in Parameter in Configuration Description IP Phone UI Mitel Web UI Files Tone Set Tone Set tone set Globally sets a tone set for a specific country Note: For more information on this feature, see “Ring Tones and...
Page 74 Administrator Level Options Parameter in Parameter in Configuration Description Mitel Web UI Files Auto Call Distribution alert auto call distribution When an "alert-acd" keyword appears in the header of the INVITE request, the con- figured Bellcore ring tone is applied to the IP phone.
Page 75: Directed Call Pickup
Administrator Level Options Directed Call Pickup Parameter in Parameters in Configuration Description Mitel Web UI Files Directed Call Pickup directed call pickup Enables or disables the use of "directed call pickup" feature. For more information on this feature, see “Directed Call Pickup (BLF or XML Call Interception)”...
Page 76: Time And Date
Time and Date Parameter in Parameter in Parameters in Configura- Description IP Phone UI Mitel Web UI tion Files Time Format Time Format time format This parameter changes the time to 12 hour or 24 hour format. Use “0” for the 12 hour format and “1” for the 24 hour format.
Page 77: Live Dialpad
“Speci- fying the Screen Language to Use” on page 5-38. Webpage Language web language The language you want to display for the Mitel Web UI. Note: Valid values are: This option can be set by both • 0 (English) is default Users and Administrators.
Page 78 Allows you to specify the language to use for inputs on the IP Phone. Entering a lan- guage value for this parameter allows users to enter text and characters in the IP Phone UI, Mitel Web UI, and in XML applications via the keypad on the phone, in the Note: language(s) specified.
Page 79: Account Configuration
Account • Phone • Custom You can set the modes for DND and CFWD in the Mitel Web UI at the path Basic Settings->Preferences->General, or using the following parameters in the configurations files: • dnd key mode • call forward key mode The following table describes the behavior of the mode settings for DND and CFWD.
Page 80: Custom Ringtones
Specific parameters are configurable using the Mitel Web UI only and are indicated where applicable. Notification When Incorrect Network Settings Entered If an Administrator enters incorrect network settings over the IP Phone UI or the Mitel Web UI, such as: •...
Page 81 Administrator Level Options Parameter In Parameter in Parameters in Configuration Description IP Phone UI Mitel Web UI Files Subnet Mask Subnet Mask subnet mask Subnet mask defines the IP address range local to the IP phone. To assign a static subnet mask, disable DHCP.
Page 82: Advanced Network Settings
Parameter In Parameter in Parameters in Configuration Description IP Phone UI Mitel Web UI Files DHCP User Class dhcp userclass Specifies the User Class DHCP Option 77 that the phone sends to the configuration server with the DHCP Request packet.
Page 83 Administrator Level Options Parameter In Parameter in Parameters in Configuration Description IP Phone UI Mitel Web UI Files NAT RTP Port NAT RTP Port sip nat rtp port Indicates the port through which the RTP packets are sent. This value must specify the beginning of the RTP port range on the gateway or router.
Page 84 Administrator Level Options Parameter In Parameter in Parameters in Configuration Description IP Phone UI Mitel Web UI Files TURN Password sip turn pass Password that a user must enter when accessing an account on the TURN server. Note: The NAT IP configuration parameters take precedence over the STUN and TURN parameters.
Page 85 Administrator Level Options Parameter In Parameter in Parameters in Configuration Description IP Phone UI Mitel Web UI Files Cert Validation Validate Certificates https validate certificates Enables or disables the HTTPS validation of certificates on the phone. When this parameter is set to 1, the HTTPS client per- forms validation on SSL certificates before accepting them.
Page 86 Parameter In Parameter in Parameters in Configuration Description IP Phone UI Mitel Web UI Files Type of Service SIP tos sip The Differentiated Services Code Point (DSCP) for SIP packets. For more information, see Chapter 4, “Type of Service (ToS), Quality of Service (QoS), and DiffServ QoS”...
Page 87 • Specific parameters are configurable on a global and per-line basis. You can also configure specific parameters using the IP Phone UI, the Mitel Web UI, or the configuration files. If you have a proxy server or have a SIP registrar present at a different location than the PBX server, the SIP parameters may need to be changed.
Page 88 Basic SIP Authentication Settings Parameter In Parameter in Parameters in Configuration Description IP Phone UI Mitel Web UI Files Screen Name Screen Name sip screen name Name that displays on the idle screen. Valid values are up to 20 alphanumeric characters.
Page 89 Administrator Level Options Basic SIP Network Settings Parameter In Parameter in Parameters in Configuration Description IP Phone UI Mitel Web UI Files Proxy Server Proxy Server sip proxy ip IP address of the SIP proxy server. Up to 64 alphanumeric char- acters.
Page 90 IP Phone. You can enable and disable MWI by set- ting this parameter to 0 (disable) or 1 (enable) in the configuration files or by checking the box for this field in the Mitel Web UI. Default is disabled. For more information, see Chapter 4, “Advanced SIP Settings (optional)”...
Page 91 Administrator Level Options Parameter in Parameters in Configuration Files Description Mitel Web UI sip missed call summary subscrip- Specifies the amount of time, in seconds, that the phone uses the Missed tion period Calls Summary Subscription feature. This parameter is always enabled with a default value of 86400 seconds.
Page 92 Administrator Level Options Parameter in Parameters in Configuration Files Description Mitel Web UI Transport Protocol sip transport protocol The protocol that the IP phone uses to send out SIP messages. Notes: • If you set the value of this parameter to 4 (TLS), the phone checks to see if the “sips persistent tls”...
Page 93 Administrator Level Options Parameter in Parameters in Configuration Files Description Mitel Web UI Registration Renewal Timer sip registration renewal timer The threshold value, in seconds, prior to expiration, that the phone renews registrations. The phone will automatically send registration renewals half- way through the registration period, unless half-way is more than the threshold value.
Page 94 Administrator Level Options Parameter in Parameters in Configuration Files Description Mitel Web UI Whitelist Proxy sip whitelist This parameter enables/disables the whitelist proxy feature, as follows: • Set to 0 to disable the feature. • Set to 1 to enable the feature. When this feature is enabled, an IP phone accepts call requests from a trusted proxy server only.
Page 95 You can configure the following codec preference list settings. Parameter In Parameter in Parameters in Configuration Description IP Phone UI Mitel Web UI Files Basic Codecs sip use basic codecs Enables or disables basic codecs. Enabling this parameter (G.711 u-Law, allows the IP phone to use the basic Codecs when send- G.711 a-Law, G.729)
Page 96: Line Settings
IP Phone Model Available Lines 6863i 6865i 6867i 6869i On the IP Phones, you can configure the following on a per-line basis using the configuration files or the Mitel Web UI: • Basic SIP Authentication Settings • Basic SIP Network Settings •...
Page 97: Softkeys, Programmable Keys, Expansion Module Keys
Administrator Level Options Softkeys, Programmable Keys, Expansion Module Keys A user or administrator can assign specific functions to softkeys, programmable keys, or expansion module keys. The avail- able keys for configuration depend on the IP phone model as shown in the following table. IP Phone Model Softkeys Expansion Module Keys...
Page 98 Poll Interval Specifies the interval, in seconds, between calls from the phone to the "action uri poll". You can set these parameters using the configuration files or the Mitel Web UI. Reference For more information about setting the Action URIs for XML applications, see “Action URIs”...
Page 99: Configuration Server Settings
IP phone. An administrator can configure the following parameters for the configuration server: Parameter In Parameter in Parameters in Configuration Description IP Phone UI Mitel Web UI Files Download Protocol Settings Download Protocol Download Protocol download protocol Protocol to use for downloading new versions of software to the IP phone.
Page 100 Administrator Level Options Parameter In Parameter in Parameters in Configuration Description IP Phone UI Mitel Web UI Files Select TFTP Use Alternate TFTP use alternate tftp Enables or disables the alternate TFTP server. Valid values are "0" disabled and "1" enabled.
Page 101 24-hour period. This param- eter works with TFTP, FTP, and HTTP servers. Notes: • If a user is accessing the Mitel Web UI, they are not informed of an auto-reboot. • Any changes made using the Mitel Web UI or the IP phone UI are not overwritten by an auto-resync update.
Page 102: Firmware Update Features
Using the “Firmware Update” page in the Mitel Web UI at the location Advanced Settings->Firmware Update. • Using the IP Phone UI or the Mitel Web UI to restart the phone. The phone automatically looks for firmware updates and configuration files during the boot process.
Page 103: Tls Support
An Administrator can configure the following parameters for TLS Support. Parameter In Parameter in Parameters in Configura- Description IP Phone UI Mitel Web UI tion Files Transport Protocol sip transport protocol Specifies the protocol that the IP phone uses to send out SIP messages. Default is UDP.
Page 104 This parameter is required when configuring TLS (optional for Persistent TLS.) Note: The certificate files must use the format “.pem”. To create custom certifi- cate files to use on your IP phone, contact Mitel Technical Support. For more information, see Chapter 6, the section, “Transport Layer Secu- rity (TLS)”...
Page 105: 802.1X Support
If configuring 802.1x using the IP Phone UI, the certificates and private keys must already be configured and stored on the phone. Use the configuration files or the Mitel Web UI to load certificates and private keys. An Administrator can configure the following parameters for the 802.1x Protocol.
Page 106: Troubleshooting
Administrator Level Options Troubleshooting The Troubleshooting feature in the Mitel Web UI provides tasks that a system administrator can perform on the IP phones for troubleshooting purposes. Using this feature, a system administrator can: • Assign an IP address and IP port to which log information will be transmitted •...
Page 107: Configuring Network And Session Initiation Protocol (Sip) Features
IP Phone UI and the Mitel Web UI. This chapter also includes procedures for con- figuring the Network and Global SIP features via the configuration files, the IP Phone UI, and the Mitel Web UI where appli- cable.
Page 108: Overview
Overview An administrator can configure the IP Phone Network and SIP options from the phone UI, from the Mitel Web UI, or the configuration files. Administrator level options are password protected in both the IP phone UI and the Mitel Web UI.
Page 109: Network Settings
Network Settings Network Settings This section describes the basic network settings on the IP phone which include configuring for: • DHCP • IP Address (of phone) • Subnet Mask (of phone) • Gateway • Primary DNS • Secondary DNS • Hostname •...
Page 110 Network Settings Enabling/Disabling DHCP Using the Configuration Files Use the following procedure to enable/disable DHCP on the phone using the configuration files. Configuration Files For specific parameters you can set in the configuration files, see Appendix A, the section, “Network Settings” page A-7.
Page 111 Network Settings Enabling/Disabling DHCP Using the Mitel Web UI Use the following procedure to enable/disable DHCP using the Mitel Web UI. Mitel Web UI Click on Advanced Settings->Network->Basic Network Settings. Enable the "DHCP" field by checking the check box. (Disable this field by unchecking the box).
Page 112 The System administrator can use the Vendor Class Identifier to send the phone a customized Server Configuration in option 43 (Vendor-Specific information). Note: If Mitel IP Phones receive the server configuration from both DHCP Option 66 and DHCP Option 43, then Option 43 takes precedence over Option 66. Using Option 43 to Customize the IP Phone A System Administrator can customize the IP Phone(s) in the network by entering a text string in the phone’s configura-...
Page 113 Network Settings Linux Example A System Administrator can enter the following in the DHCP server: option space AastraIPPhone67i; option AastraIPPhone67i.cfg-server-name code 02 = text; option space AastraIPPhone67i; option AastraIPPhone69i.cfg-server-name code 02 = text; Subnet 192.168.1.0 netmask 255.255.255.0 { class "vendor-class-67i" { match if option vendor-class-identifier="AastraIPPhone67i";...
Page 114 Network Settings Option 43 Redirection and Configuration Server (RCS) Bypass DHCP Option 43 includes the ability to bypass contacting Mitel's Redirection and Configuration Server (RCS), in addition to the previous support of setting the configuration server to contact. A sub-option code 3 uses a boolean value (true or false) that controls whether or not the phone should contact the RCS after a factory default.
Page 115 Network Settings • If Line 2 is configured with a valid outbound proxy, the phone will retain the configured Line 2 outbound proxy and ignore the Global SIP profile. This allows for Line 2 to be registered to another service with another outbound proxy if required.
Page 116 • If the configuration server sends the hostname back to the phone in a DHCP Reply Packet, the hostname is ignored. An Administrator can change the “Hostname” for the DHCP Option 12 via the configuration files, the IP Phone UI, and the Mitel Web UI. Configuring DHCP Option 12 Hostname on the IP Phone Use the following procedures to configure DHCP Option 12 Hostname on the IP Phone.
Page 117 Network Settings IP Phone UI For the 6863i/6865i: Press on the phone to enter the Options List. Select Administrator Menu. Select Network Settings. Select Hostname. By default, the “Hostname” field is automatically populated with [<Model><MAC address>] of your phone (for example, 53i00085D164435).
Page 118 Network Settings Mitel Web UI Click on Advanced Settings->Network->Basic Network Settings. By default, the “Hostname” field is automatically populated with [<Model><MAC address>] of your phone (for example, 53i00085D164435). If you want to change the hostname, enter a hostname for your phone in the “Hostname” field.
Page 119 In addition, an administrator can override this order of precedence by setting a configuration parameter called, dhcp con- fig option override (configuration files), DHCP Download Options (Mitel Web UI), or Download Options (IP Phone UI). Setting this parameter results in the phone only using the chosen DHCP option and ignoring the other options.
Page 120 Network Settings IP Phone UI For the 6863i/6865i: Press on the phone to enter the Options List. Select Administrator Menu. Select Network Settings. Select DHCP Settings. Select Download Options. The following list displays: • Any (default) - no override - uses normal precedence order of 43, 160, 159, 66 •...
Page 121 Network Settings Mitel Web UI Click on Advanced Settings->Network->Advanced Network Settings. In the “DHCP Download Options” field, select an option to use to override the normal precedence order. Valid values are: • Any (default) - no override - uses normal precedence order of 43, 160, 159, 66.
Page 122 Network Settings Configuring a Download Precedence Using the IP Phone UI Use the following procedure to configure a download precedence using the IP Phone UI. IP Phone UI For the 6863i/6865i: Press on the phone to enter the Options List. Select Administrator Menu.
Page 123 In the “DHCP Download Options” field, select “Disabled” from the list of options. Note: In the Mitel Web UI, the “Disabled” download option performs the same function as the “-1” in the configuration files (ignores DHCP options). Click Save Settings to save your setting.
Page 124 Errors Messages Display when Incorrect Network Settings Entered The IP Phone UI AND the Mitel Web UI immediately notify the Administrator if an incorrect value is being entered for the following network parameters in the IP Phone UI and the Mitel Web UI: •...
Page 125 If required, enter the Primary DNS and/or Secondary DNS in the respective fields. The IP addresses must be entered in the format 0.0.0.0. Press the Save softkey. The IP Phone is manually configured. Mitel Web UI Click on Advanced Settings->Network->Basic Network Settings. Enter an IP address of the phone in the IP Address field.
Page 126 Network Settings There are two Ethernet ports on the rear of the IP phones: LAN Port and PC Port. Using the Mitel Web UI, you can select the type of transmission you want these ports to use to communicate over the LAN. The IP phones support each of the following methods of transmission: •...
Page 127 Network Settings IP Phone UI Select a negotiation method to use on port 0 and press Done. Valid values are: • AutoNegotiation • Full 10Mbps • Full 100Mbps • Full 1000Mbps (applicable for the 6865i) • Half 10Mbps • Half 100Mbps •...
Page 128: Advanced Network Settings
You can set advanced network settings on the IP phone such as, Network Address Translation (NAT), Network Time Pro- tocol (NTP) Time Servers, Virtual LAN (VLAN), and Quality of Service (QoS) using the Mitel Web UI or the configuration files.
Page 129 3000, 5060, 6060, 16420, and 16430. Configuring NAT Address and Port (optional) You can also configure a specific NAT address and port on the IP phone using the configuration files, IP Phone UI, or Mitel Web UI.
Page 130 Network Settings IP Phone UI For the 6863i/6865i: Press on the phone to enter the Options List. Select Administrator Menu. Select Network Settings. Select Static NAT. Select NAT IP. Enter a public IP address of your NAT device in dotted-decimal format. Press Done to save the setting.
Page 131 • sip local tls port You can configure the SIP and TLS source ports using the configuration files or the Mitel Web UI. After configuring these parameters, you must reboot the phone. If NAT is disabled, the port number also shows in the VIA and Contact SIP headers.
Page 132 “Local SIP TLS Port” page A-26. Configuring SIP and TLS Source Ports Using the Mitel Web UI Use the following procedure to configure SIP and TLS source ports using the Mitel Web UI. Mitel Web UI Click on Advanced Settings->Global SIP->Advanced SIP Settings.
Page 133 5 seconds, the phone makes the call using the Session Description Protocol (SDP) with a local IP:port. An Administrator can configure a STUN and/or TURN server on the IP Phones using the configuration files or the Mitel Web 4-27...
Page 134 Note: The NAT IP configuration parameter takes precedence over the STUN and TURN parameters. Use the following procedure to configure STUN and TURN servers in your network using the Mitel Web UI. Mitel Web UI Click on Advanced Settings->Network->Advanced Network Settings.
Page 135 Network Settings Mitel Web UI In the “STUN Server” field, enter the IP address and/or qualified domain name of the STUN server in your network. You can enter up to 2 val- ues separated by a comma. The first value is the primary and the second value is the backup. For example: 10.50.103.12, stunbackup.mitel.com.
Page 136 • Execution of HTTP GET and POST requests received over a secure connection. Using the configuration files, the IP phone UI, or the Mitel Web UI, you can configure the following regarding HTTPS: • Specify HTTPS security client method to use (TSLv1 or SSLv3) •...
Page 137 Network Settings Configuring HTTPS Client and Server Settings Use the following procedures to configure the HTTPS client and server for the IP phones. Note: To enable or disable the IP phones to use the HTTPS protocol as the configuration server, see the section, “Configuring the Configuration Server Protocol”...
Page 138 HTTPS Local Certificate Support The 6800i series IP phones provide a built-in common 2048-bit HTTPs certificate allowing for mutual authentication between the HTTPs server and the phones during an HTTPs session. The certificate can be used for file download proc- esses (e.g.
Page 139 (Trusted Certificates Filename in the Mitel Web UI; user-provided certificates are not configurable via the IP Phone UI). The user-provided certificates are saved on the phone between firmware upgrades but are deleted during a factory default (or if the configured value in the https user certificates/Trusted Certificates Filename parameter/setting is changed or ommited).
Page 140 Configuring HTTPS Server Certificate Validation An Administrator can configure HTTPS Server Certificate Validation using the configuration files, the IP Phone UI, or the Mitel Web UI. Use the following procedures to configure the HTTPS server certificate validation on the IP phones. Configuration Files For specific parameters you can set in the configuration files, see Appendix A, the section, “HTTPS Server Certificate Validation Settings”...
Page 141 Network Settings IP Phone UI Enable/Disable HTTPS Validate Hostname Select Check Hostnames. Press Change to toggle the “Check Hostnames” field to “Yes” or “No”. Press DONE to save the change and return to the Certificates screen. Note: This change is immediately applied after pressing DONE. For the 6867i/6869i: IP Phone UI Press...
Page 142 Network Settings Mitel Web UI Click on Advanced Settings->Network->HTTPS Settings. HTTPS Validation Certificate Parameters The “Validate Certificates” field is enabled by default. To disable validation of certificates, click the check mark in the box to clear the check mark. When this parameter is enabled, the HTTPS client performs validation on SSL certificates before accepting them.
Page 143 The Differentiated Services Code Point (DSCP) value is stored in the first six bits of the ToS field. Each DSCP specifies a par- ticular per-hop behavior that is applied to a packet. The following parameters allow an administrator to configure ToS, QoS, and DiffServ QoS for VLAN: Parameters in Configuration Files Parameters in Mitel Web UI Global tagging enabled VLAN Enable...
Page 144 Port and frames from the PC Port (without a VLAN ID) to be tagged with the configured VLAN ID before being for- warded to the LAN Port. For configuring this feature via the Phone UI and the Mitel Web UI, see “Configuring VLAN...
Page 145 Network Settings The following table shows the DSCP range/VLAN priority mapping: DSCP Range VLAN Priority 8-15 16-23 24-31 32-39 40-47 48-55 56-63 The following table identifies the default DSCP values for the protocols: Protocol Name Default DSCP Values in the ToS Field rtcp Configuring Type of Service (ToS)/DSCP (optional) Use the following procedures to configure ToS/DSCP on the IP phone.
Page 146 Network Settings IP Phone UI Enter a value for “Type of Service SIP”. Default is 26. Enter a value for “Type of Service RTP”. Default is 46. Enter a value for “Type of Service RTCP”. Default is 46. Valid values are 0 to 63. Note: If you change the ToS/DSCP setting for a Protocol, and VLAN is enabled, you will need to map the applicable priority to the Protocol setting as shown in the first table in...
Page 147 Network Settings Mitel Web UI Click on Advanced Settings->Network->Type of Service DSCP. Select a Protocol field: • “SIP” • “RTP” • “RTCP” Enter a value from 0 to 63. Default values are as follows: • SIP = 26 • RTP = 46 •...
Page 148 Network Settings For the 6863i/6865i: IP Phone UI Press on the phone to enter the Options List. Select Administrator Menu. Select Network Settings. Select Ethernet and VLAN. To globally enable/disable VLAN and set priority for non-IP packets: Select VLAN Settings. Select VLAN.
Page 149 Network Settings IP Phone UI Select PC Port VLAN ID and enter a value from 1 to 4095 to specify the VLAN ID for the PC Port. Default is 4095. Note: Setting the PC Port VLAN ID to 4095 and LAN Port VLAN ID to any ID from 1 to 4094 will allow frames from the LAN port (containing a VLAN ID) to be untagged before being forwarded to the PC port and frames from the PC port (without a VLAN ID) to be tagged with the config- ured VLAN ID before being forwarded to the LAN port.
Page 150 Network Settings IP Phone UI In the LAN Port VLAN > RTCP Priority field, enter a value from 0 to 7 to specify the RTCP priority for the LAN Port. Default is 5. To set VLAN ID and priority for PC Port (Port 1): In the PC Port VLAN >...
Page 151 Network Settings Mitel Web UI Click on Advanced Settings->Network->VLAN. To globally enable/disable VLAN and set priority for non-IP packets: Enable VLAN by checking the VLAN Enable field check box. (Disable this field by unchecking the check box). With VLAN enabled, select the priority (0 to 7) for non-IP packets in the Priority, Non-IP Packet field.
Page 152 IP address and the port from which the request came. An Administrator can configure “Rport” using the configuration files or the Mitel Web UI. 4-46...
Page 153 Network Time Protocol (NTP) is a protocol that the IP phone uses to synchronize the phone clock time with a computer (configuration server) in the network. To use NTP, you must enable it using the configuration files or the Mitel Web UI. You can specify up to three time servers in your network.
Page 154 In the Timer Server 1, Time Server 2, and/or Time Server 3 fields, enter the respective IP address (in dotted decimal) or qualified domain name. Press the Save softkey. Use the following procedure to enable/disable and configure the NTP Servers using the Mitel Web UI. Mitel Web UI Click on Basic Settings->Preferences->Time and Date Setting.
Page 155: Global Sip Settings
Specific parameters are configurable on a global and per-line basis. You can also configure specific parameters using the IP Phone UI, the Mitel Web UI, or the configuration files. If you have a proxy server or have a SIP registrar present at a different location than the PBX server, the SIP parameters may need to be changed.
Page 156 Global SIP Settings SIP Global Parameters IP Phone UI Parameters Mitel Web UI Parameters Configuration File Parameters SIP Global Authentication Parameters • Screen Name • Screen Name • sip screen name • Screen Name 2 • sip screen name 2 •...
Page 157 Global SIP Settings SIP Per-Line Parameters IP Phone UI Parameters Mitel Web UI Parameters Configuration File Parameters SIP Per-Line Authentication Parameters • Screen Name • Screen Name • sip lineN screen name • Screen Name 2 • sip lineN screen name 2 •...
Page 158 You can configure the backup SIP proxy on a global or per-line basis via the configuration files or the Mitel Web UI. 4-52...
Page 159 Global SIP Settings SIP Outbound Support The IP Phones support draft-ietf-sip-outbound-15. That specification describes how a SIP User Agent (UA) behind a fire- wall, reuses an existing connection (usually the REGISTER outbound connection) for the inbound request if the proxy sup- ports it.
Page 160 – moves subscriptions to the backup proxy. Configuring a Backup Outbound Proxy To configure this feature an Administrator can set the following parameters in the configuration files or the Mitel Web UI: Parameter Mitel Web UI Configuration Configuration File Configuration ✔...
Page 161 The phones only generate a ‘request’ and do not facilitate the ‘DNS or SRV service or provide a response to the requests. For example, if the phone is configured with sip proxy ip of "ana.mitel.com", and sip proxy port of "0", the SRV lookup may return multiple servers, based on the priorities if one is selected as primary and others are selected as secondary.
Page 162 Global SIP Settings Configuring Basic SIP Authentication Settings You can configure SIP authentication settings using the configuration files, the IP Phone UI, or the Mitel Web UI. Note: To configure the SIP settings per-line, use the configuration files or the Mitel Web UI.
Page 163 Global SIP Settings IP Phone UI For the 6867i/6869i: Press on the phone to enter the Options List. Press the Advanced softkey. Enter the Administrator password using the keypad. Default is “22222”. Select SIP > User. In the User Name field, enter the username that appears in the name field of the SIP URI. This user name is also used for registering the phone at the registrar.
Page 164 Global SIP Settings Mitel Web UI For global configuration, click on Advanced Settings->Global SIP->Basic SIP Authentication Settings. Or, for per-line configuration, click on Advanced Settings->Line N (1-9)->Basic SIP Authentication Settings. Configure SIP authentication settings: In the "Screen Name" field, enter the screen name that displays on the idle screen.
Page 165 Click Save Settings to save your changes. Configuring Basic SIP Network Settings (optional) You can configure SIP network settings using the configuration files, the IP Phone UI, or the Mitel Web UI. Note: To configure the SIP settings per-line, use the configuration files or the Mitel Web UI.
Page 166 Global SIP Settings For the 6863i/6865i: IP Phone UI Press on the phone to enter the Options List. Select Administrator Menu. Select SIP Settings. Configuring Proxy IP and Proxy Port Select Proxy IP/Port. Enter an IP address or fully qualified host name in the Proxy Server field. Default is 0.0.0.0. Enter a Proxy Port number in the Proxy Port field for accessing the SIP proxy server.
Page 167 Global SIP Settings IP Phone UI Configuring Proxy IP and Proxy Port In the Proxy Server field, enter an IP address or fully qualified host name in the Proxy Server field. Default is 0.0.0.0. In the Proxy Port field, enter a Proxy Port number in the Proxy Port field for accessing the SIP proxy server. For example, 5060. Default is 0. Configuring Registrar IP and Registrar Port In the Registrar Server, enter an IP address or fully qualified host name in the Registrar Server field.
Page 168 Global SIP Settings Mitel Web UI For global configuration, click on Advanced Settings->Global SIP->Basic SIP Network Settings. Or, for per-line configuration, click on Advanced Settings->Line N (1-9)->Basic SIP Network Settings. In the "Proxy Server" field, enter an IP address or fully qualified host name of the SIP proxy server.
Page 169: Advanced Sip Settings (Optional)
Advanced SIP Settings on the IP Phone allow you to configure specific features on the phone. The following table provides a list of Advanced SIP Settings that you can configure using the Mitel Web UI or the configuration files. Mitel Web UI Parameters...
Page 170 Global SIP Settings Mitel Web UI Parameters Configuration File Parameters Local SIP UDP/TCP Port (see page 4-25) sip local port (see page 4-25) Local SIP TLS Port (see page 4-25) sip local tls port (see page 4-25) Registration Failed Retry Timer sip registration retry timer...
Page 171 Global SIP Settings Mitel Web UI For Global configuration, click on Advanced Settings->Global SIP->Advanced SIP Settings. Or for per-line configuration, click on Advanced Settings->Line N. Enable the "Explicit MWI Subscription" field by checking the check box. (Disable this field by unchecking the check box. Default is disabled).
Page 172 Global SIP Settings Mitel Web UI Enable the “AS-Feature-Event Subscription” field by checking the check box. (Disable this field by unchecking the check box. Default is disabled). This feature enables or disables the specified line with the BroadSoft’s server-side DND, CFWD, or ACD features.
Page 173 Global SIP Settings Mitel Web UI In the "Registration Renewal Timer" field, enter the threshold value, in seconds, prior to expiration, that the phone renews registrations. The phone will automatically send registration renewals half-way through the registration period, unless half-way is more than the threshold value.
Page 174: Real-Time Transport Protocol (Rtp) Settings
DTMF tones sent in SIP INFO requests. The following DTMF tones are supported: • Support signals 0-9, #, * • Support durations up to 5 seconds You can set the following parameters for RTP on the IP Phones: Mitel Web UI Parameters Configuration File Parameters RTP Port sip rtp port Basic Codecs (G.711 u-Law, G.711 a-Law, G.729)
Page 175 For example, if the RTP base port value is 5000, the first voice patch sends RTP on port 5000 and RTCP on port 5001. Addi- tional calls would then use ports 5002, 5003, etc. You can configure the RTP port on a global-basis only, using the configuration files, the IP Phone UI, or the Mitel Web UI. Basic Codecs (G.711 u-Law, G.711 a-Law, G.729) CODEC is an acronym for COmpress-DECompress.
Page 176 Global SIP Settings Optional parameters have also been created to configure this feature. Administrators can enable the feature by using the “sip amr codec payload format”, which specifies the payload format for AMR/AMR-WB. AMR/AMR-WB can operate in either bandwidth-efficient mode (0) or in octet-aligned mode (1), depending on the value configured. Administrators can also disable the octet-align mode and still send the octet-align:0 header in the Session Description Protocol (SDP) by using value (2) for the parameter.
Page 177 14 codecs for the phones AND customize a codec preference list of up to 10 codecs. In the Mitel Web UI, codecs 2 through 10 can be set to “None” if required (no codecs).
Page 178 Global SIP Settings Customized Codec Settings Attribute Value payload Configuration Files Web UI 0 - G711u/8000 G.711u (8K) Codec 1 8 - G711a/8000 G.711a (8K) Codec 2 9 - G722/8000 G.722 18 - G729/8000 G.729 96 - G726-40/8000 G.726-40 97 - G726-24/8000 G.726-24 98 - G726-16/8000 G.726-16...
Page 179 IP phone via INFO messages. You can set the DTMF method as Real-Time Transport Protocol (RTP), SIP INFO, or both. You can configure the DTMF method on a global or per-line basis using the configuration files or the Mitel Web UI.
Page 180 Silence suppression is enabled by default on the IP phones. The phone negotiates whether or not to use silence suppres- sion. Disabling this feature forces the phone to ignore any negotiated value. You can configure silence suppression on a global-basis using the configuration files or the Mitel Web UI. Option to Include/Remove Silence Suppression Attribute from SDP Offer The parameter sip remove silence suppression offer is available allowing administrators the ability to control whether or not the silence suppression attribute should be included in the Session Description Protocol (SDP) offer.
Page 181 Global SIP Settings Mitel Web UI Click on Advanced Settings->Global SIP->RTP Settings. Global Settings. Click on Advanced Settings->Line <N>->RTP Settings. Per-Line Settings. Enter an RTP Port Base in the RTP Port field. Default is 3000. The RTP Port indicates the port through which the RTP packets are sent. This value must specify the beginning of the RTP port range on the gateway or router.
Page 182 Global SIP Settings Mitel Web UI In the Codec Preference List, select a codec (with its payload type) you want the phones to use. Valid values are: • • Basic (G.711 u-law, G.711 a-law, G.729) • G722 • G711u/8K •...
Page 183: Rtcp Summary Reports
Global SIP Settings RTCP Summary Reports The IP phones include the capability of enabling/disabling the generation of RTCP summary reports using the SIP vq- rtcpxr event package. These RTCP summary reports include voice quality statistics according to draft-ietf-sipping-rtcp- summary-05 specifications including packet loss, jitter, and delay statistics, as well as call quality scores. When this feature is enabled, an RTCP summary report is sent at the end of each call via a PUBLISH message to the configuration server.
Page 184 Configuring Autodial Using the Mitel Web UI Use the following procedure to configure Autodial using the Mitel Web UI. By default, your IP phone uses the global settings you specify for Autodial for all lines on your IP phone. However, you can also configure Autodial on a per-line basis.
Page 185 Global SIP Settings Mitel Web UI Per-Line Configuration Click on Advanced Settings->Line <1 - 9>->Autodial Settings. Perform one of the following actions: • To allow this line to use the global autodial settings, click on the Use Global Settings parameter to enable it, then click Save Settings to save your changes.
Page 186: Configuration Server Protocol
FTP server. The TFTP setting is the default download protocol. You can configure the type of protocol that the IP phones use by set- ting it in the configuration files, the IP phone UI, or the Mitel Web UI. Note: For DHCP to automatically populate the IP address or domain name for the TFTP, FTP, HTTP, or HTTPS server, your DHCP server must support download protocol as referenced in RFC2131 and RFC1541 for Option 66.
Page 187 Configuration Server Protocol IP Phone UI Enter the IP address of the protocol server (in dotted decimal format). Use the following table to configure the applicable server. TFTP Settings • Select Primary TFTP • Enter the IP address or fully qualified domain name of the primary TFTP server. •...
Page 188 Configuration Server Protocol IP Phone UI HTTP Settings • Select HTTP Server • Enter the IP address of the HTTP server. • Press Done or Set. • Select HTTP Path. • Enter the path name for which the configuration files reside on the HTTP server for downloading to the IP Phone.
Page 189 Configuration Server Protocol IP Phone UI In the Download Protocol field,select the protocol you want the phone to use for downloading from the configuration server. Valid values are: • TFTP (Default) • • HTTP • HTTPS The IP phone uses the protocol you select to download new firmware and configuration files from the configuration server. After selecting the download protocol, you must identify specific parameters for that specific protocol.
Page 190 Configuration Server Protocol Mitel Web UI Click on Advanced Settings->Configuration Server. 4-84 41-001561-00 REV00 – 10.2014...
Page 191 Configuration Server Protocol Mitel Web UI Select the protocol from the "Download Protocol" list box. Valid values are TFTP, FTP, HTTP, and HTTPS. Default is TFTP. The IP phone uses the protocol you select to download new firmware and configuration files from the configuration server. Use the following table to configure the applicable server.
Page 192: Configuring Operational Features
Chapter 5 Configuring Operational Features About this Chapter The IP phones have specific operational features you can configure to customize your IP phone. This chapter describes each feature and provides procedures for configuring your phone to use these features. Topics This chapter covers the following topics: Topic Page...
Page 193 Option to Remove the “More” Softkey when Not Required page 5-113 Press-and-Hold Speeddial Keypad Keys page 5-115 6867i/6869i Hard Key Reprogramming page 5-116 Customizing the Key Type List in the Mitel Web UI page 5-120 Speeddial Prefixes page 5-121 Enabling/Disabling Ability to Add or Edit a Speeddial Key page 5-121 Busy Lamp Field (BLF) page 5-122...
Page 194: About This Chapter
About this Chapter Topic Page BLF Subscription Period page 5-131 BLF/Xfer and Speeddial/Xfer Keys page 5-132 Speeddial/Conference Key page 5-135 Automatic Call Distribution (ACD) (for Sylantro/BroadWorks Servers) page 5-137 Do Not Disturb (DND) page 5-140 Bridged Line Appearance (BLA) page 5-147 BLA Support for Third-Party Registration page 5-151 P-Preferred Identity Header for BLA Accounts page 5-152...
Page 195: Operational Features
This section describes the operational features managed and configured by a System Administrator. User Passwords A user or an administrator can change the user passwords on the phone using the configuration files, the IP phone UI, or the Mitel Web UI. Use the following procedures to change the user password. Note: The IP phones support numeric characters only in passwords.
Page 196 Press on the “Re-enter Password” text box, and re-enter the user password. Press Save. The Options screen displays indicating your changes were saved. Mitel Web UI Click on Operation->User Password. In the "Current Password" field, enter the current user password.
Page 197 (no password). You can reset a user password using the Mitel Web UI only at the path Operation->Phone Lock. Use the following procedure to reset a user password.
Page 198: Administrator Passwords
• Using the Mitel Web UI to configure a softkey as “Phone Lock”, and then pressing the key to lock/unlock the phone. Note: All of the methods above configure locking/unlocking of the phone dynamically. Once configured, the feature takes affect immediately.
Page 199 Operational Features For the 6863i/6865i: IP Phone UI Lock the phone: Press on the phone to enter the Options List. Select Phone Lock. The prompt, “Lock the phone?” displays. Press Lock to lock the phone. Unlock the phone: Press on the phone to enter the Options List. The prompt, “To unlock the phone...Password:”...
Page 200 Using the Mitel Web UI, you can configure a softkey on the phone (softkey, programmable key, expansion module key) to use as a lock/unlock key. In the Mitel Web UI, you assign the function of the softkey as “Phone Lock”.
Page 201 Operational Features Use the following procedure to configure a key as a lock/unlock key using the Mitel Web UI. Mitel Web UI Click on Operation->Softkeys and XML Click on Operation->Programmable Keys Click on Operation->Expansion Module <N>. Note: Depending on your phone-model, the key configuration screen displays.
Page 202: Defining An Emergency Dial Plan
Operational Features For the 6863i/6865i: IP Phone UI Lock the phone: Press the LOCK softkey. The phone locks. The LED for the softkey AND the Message Waiting Lamp illuminate steady ON. An “Unlock” label appears next to the softkey you just pressed. Unlock the phone: Press the UNLOCK softkey.
Page 203 • Secondary dial tone is not supported. You can set the emergency dial plan via the configuration files or the Mitel Web UI. Configuring an Emergency Dial Plan Use the following procedures to specify the numbers to use on your phone for dialing emergency services in your area.
Page 204 Operational Features Mitel Web UI Click on Operation->Phone Lock. In the “Emergency Dial Plan” field, enter the number used in your local area to contact emergency services. For multiple numbers, enter a “|” between each emergency number. For example: 911|110.
Page 205: Configurable Emergency Call Behavior
Operational Features Configurable Emergency Call Behavior Administrators have the option of changing the default behavior of the IP phones when an emergency call (i.e. a call made to an emergency number matching one of the values defined in the “emergency dial plan” parameter) is placed. If the “emergency call connection hold enabled“...
Page 206: Time And Date
Configuration Files Daylight Savings Time (DST) Information The Mitel IP Phones incorporate the federally mandated DST observance change. This change became affective starting in 2007. The US has made a change to its daylight savings time observance starting in 2007. The Energy Policy Act of 2005 man- dates that DST will now begin at 2:00 A.M.
Page 207 Operational Features Method 1 You can set a time zone using the Time Zone option in the IP Phone UI or you can use the “time zone name” parameter in the configuration files. Both methods allow you to enter a value from the Time Zone table. The list of time zone names is provided in the table in Appendix A, the section, “Time Zone Name/Time Zone Code Table”...
Page 208 Operational Features Custom Configuration File Parameter Description Example dst start week The week in the specified month in which DST starts. Valid dst start week: 2 value is a positive or negative integer from 1 to 5. 1 = first full week of month -1 = last occurrence "dst start day"...
Page 209 Operational Features Example 2 The following is an example of a custom time zone configuration in the configuration files using absolute time: time zone name: Custom dst [start|end] relative date: 0 #absolute #start of DST dst start month: 3 #March dst start week: 2 #second full week dst start day: 1 #Sunday #End of DST...
Page 210 Operational Features Custom Time Zone Support A User or Administrator can also set a custom time zone on the phone to be configured with the Network Time Protocol (NTP) server addresses. However, NTP provides the Coordinated Universal Time (UTC) time so the phone requires the off- set from UTC in order to deliver the correct local time.
Page 211 Operational Features For the 6863i/6865i: IP Phone UI Press on the phone to enter the Options List. Set Time Format: Select Time and Date. Select Time Format. Valid values are 12 Hour and 24 Hour. Note: The default Time Format is 12 Hour. Use the navigation keys to select the preferred time format.
Page 212 Operational Features IP Phone UI Select a Daylight Savings time from the list of options. Valid values are: • • 30 min summertime • 1 hr summertime • automatic Note: The default for Daylight Savings is Automatic. Press Done to save the Daylight Savings value you selected. 5-21 41-001561-00 REV00 –...
Page 213 Operational Features For the 6867i/6869i: IP Phone UI Press to enter the Options List. Set Time Format: Navigate to the Time and Date -> Settings option and press the button or Select softkey. With Time Format highlighted press the key to move to selection column. Use the keys to scroll through and choose the desired time format.
Page 214 On the IP phones, you can enable or disable a Time Server to be used to synchronize time on the phones with the Timer Server you specify. An Administrator can use the IP Phone UI, Mitel Web UI, or configuration files to enable/disable the Time Server and specify a Time Server 1, Timer Server 2, and/or Time Server 3.
Page 215 Using the keys on the dialpad, enter an IP address or domain name for the time server. Press the Save softkey to save your changes. Setting Time Server Using the Mitel Web UI Use the following procedure to set the Time Server and optionally set the IP Address of Time Servers 1, 2, and/or 3.
Page 216: Backlight Mode
Operational Features Mitel Web UI Note: The “Time Server” field must be enabled to enter values in the “Time Server 1, 2, and 3” fields. In the “Time Server 1”, “Time Server 2”, and/or “Time Server 3” field(s), enter the IP address of the Time Server 1, 2, and/or 3 in your net- work, in dotted decimal format.
Page 217: Display
Operational Features IP Phone UI If you select “Auto”, press the Advanced softkey to set the automatic timer. Using the keypad, enter the amount of seconds you want the phone to stay backlit when the phone is idle. Valid values are 1 to 7200 sec- onds.
Page 218: Background Image On Idle Screen
Operational Features Brightness Timer The "Brightness Timer" option allows you to set the amount of time you want the LCD display to stay illuminated before turning the backlight off during a period of inactivity. For example, if you set the brightness timer to 60, when the phone reaches 60 seconds of inactivity, the LCD backlight goes off.
Page 219: Configurable Home/Idle Screen Modes
Operational Features Configurable Home/Idle Screen Modes Note: Applicable to the 6867i and 6869i IP Phones only. The 6867i and 6869i IP phones contain two Home/Idle screen layout options. The default primary screen mode provides users with a larger date and time and displays the Screen Name (“sip screen name”) parameter beside the line number in the top status bar.
Page 220: Configurable Home/Idle Screen Font Color
Operational Features Switching the 6867i/6869i IP Phone’s Home/Idle Screen Mode Using the IP Phone UI Use the following procedure to switch the 6867i/6869i IP phones home/idle screen mode using the IP Phone UI. IP Phone UI Press to enter the Options List. Navigate to the Display option and press the button or Select softkey.
Page 221 Operational Features The amount of time the phone must be idle before the screen saver initiates is configurable through the phone’s UI or by defining the “screen save time” parameter in the configuration files. Note: If there are no missed calls, only the date and time are displayed. Configuring the Screen Saver Timer Using the Configuration Files Use the following parameter to configure the screen saver timer.
Page 222: Picture Id Feature
DHSG is a standard for telecommunication headsets. The 6865i, , 6867i, and 6869i IP Phones support the use of a DHSG headset. Mitel’s DHSG headset support has been tested and verified with the following products: • GN Netcom GN 9350, GN 9350e, GN 9120, GN 9125.
Page 223 Warning! • Only the Mitel DHSG cable should be connected directly to your phone. No 3rd party DHSG cables should be con- nected directly to the Mitel IP phone. Any damage caused by connecting a 3rd party DHSG headset cable directly to your phone will void your warranty with Mitel.
Page 224: Audio Hi-Q On G.722 Calls
Press the Save softkey to save your changes. Audio Hi-Q on G.722 Calls The Mitel IP phones support the Hi-Q (high quality) audio technology which delivers enhanced performance and voice clarity for Mitel’s 6800i series of SIP phones. Incorporating wideband audio technology, Mitel Hi-Q significantly improves the audio quality of calls.
Page 225: Audio Transmit And Receive Gain Adjustments
• audio mode The default setting for these parameters is 0 (zero). Note: Mitel recommends you leave the default of 0 (zero) as the settings for these parameters. The following table describes each parameter. Parameter Description Headset tx gain The increased (+db) or decreased (-db) amount of signal transmitted from the headset microphone to the far-end party.
Page 226: Live Dialpad
Operational Features Live Dialpad The "Live Dialpad" option on the IP phone turns the Live Dial Pad mode ON or OFF. With live dial pad ON, the IP phone automatically dials out and turns ON Handsfree mode as soon as a dial pad key or softkey is pressed. With live dial pad OFF, if you dial a number while the phone is on-hook, lifting the receiver or pressing the Speaker/Headset button initi- ates a call to that number.
Page 227: Language
Language The IP phones support several different languages. You can have the IP phone UI and the Mitel Web UI display in a specific language as required. When you set the language to use, all of the display screens (menus, services, options, configuration parameters, etc.) display in that language.
Page 228 You make languages available to use on the phone by loading language packs from the configuration server to the local <MAC>.cfg configuration file. You can use the configuration files or the Mitel Web UI to perform the download. Each lan- guage pack consists of the IP Phone UI and Mitel Web UI translated in a specific language.
Page 229 Operational Features You use the following fields in the Mitel Web UI to specify which language packs to load: Once the language pack is loaded to the phone, it is available for selection from either the configuration files, the IP Phone UI or the Mitel Web UI.
Page 230 Loading the Language Pack In the “Language N” fields, enter the file name of the language pack you want to use to display a specific language in the Mitel Web UI. For example, you could enter any of the following in the “Language 1”, “Language 2”, “Language 3”, and “Language 4” fields to display the Mitel Web UI in the respective language: •...
Page 231 Russian, and Nordic). Inputting textual or character information into the IP Phone UI, Mitel Web UI, and XML scripts can now be done in various languages using the keypad on the phone. The System Administrator and User can enable this feature using the Mitel Web UI or the IP Phone UI.
Page 232 Operational Features French Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÀÂÇÁÅÆ abc2àâçáåæ DEF3ÉÈÊË def3éèêë GHI4ÎÏ ghi4îï JKL5 jkl5 MNO6ÑÓÒÔÖ mno6ñóòôö PQRS7 pqrs7 TUV8ÚÙÛÜ tuv8úùûü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Spanish Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÁÀÇ abc2áàç DEF3ÉÈ...
Page 233 Operational Features German Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÄÀ abc2äà DEF3É def3é GHI4 ghi4 JKL5 jkl5 MNO6Ö mno6ö PQRS7ß pqrs7ß TUV8Ü tuv8ü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Italian Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÀCÇ abc2àcç DEF3ÉÈË...
Page 234 Operational Features Portuguese Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÁÀÂÃÇ abc2áàâãç DEF3ÉÊ def3éê GHI4Í ghi4í JKL5 jkl5 MNO6ÓÔÕ mno6óôõ PQRS7 pqrs7 TUV8ÚÜ tuv8úü WXYZ9 wxyz9 * <SPACE> * <SPACE> # / \ @ # / \ @ Russian Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&()
Page 235 Operational Features Nordic Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÅÄÆÀ abc2åäæà DEF3É def3é GHI4 ghi4 JKL5 jkl5 MNO6ÖØ mno6öø PQRS7ß pqrs7ß TUV8Ü tuv8ü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Configuring Language Input Using the Configuration Files An Administrator can specify the input language to use by entering a specific parameter in the configuration files. An Administrator must enter the following parameter to enable this feature: •...
Page 236 Operational Features Configuring Language Input Using the IP Phone UI Once “Language Input” is enabled, an Administrator or User can change the input language on the phone using the IP Phone UI. The “Input Language” option appears under the Language option in the IP Phone UI. Use the following procedure to change the input language using the IP Phone UI.
Page 237 The IP Phones and expansion modules include support for ISO 8859-2 (Latin2) of multi-national languages when display- ing and inputting in the IP Phone UI and the Mitel Web UI. UTF-8 is also compatible with XML encoding on the IP Phones.
Page 238: Minimum Ringer Volume
Operational Features The following table illustrates the Latin 2 character set now used on the IP Phones. Minimum Ringer Volume To prevent the user from turning off the ringer, an Administrator can configure a parameter called “ringer volume mini- mum” to set the minimum ringer volume level. When the minimum ringer level is reached while the user keeps pressing the button, the level of sound does not change.
Page 239: Locking/Unlocking The Save And Delete Keys
Operational Features You can lock and unlock keys using the configuration files only. When viewing the locked key via the Mitel Web UI, the key is grayed out (disabled) and cannot be changed. Locking is dynamic for XML pushes. You use the following “locking” parameters in the configuration files to lock the softkeys and/or programmable keys on all the phones.
Page 240 0 Once the Save and Delete keys are unlocked, a User can change the function of the keys using the Mitel Web UI. An Administrator can change the function of the keys using the Mitel Web UI or the configuration files.
Page 241: Local Dial Plan
The Dial Plan field accepts up to 512 characters. If a User enters a dial plan longer than 512 characters, or a parsing error occurs, the phone uses the default dial plan of “x+#|xx+*”. You configure the SIP Local Dial Plan using the Mitel Web UI or the configuration files.
Page 242 (i.e. dials out the call immediately). By default, the hash/pound key is config- ured as a dial plan terminator; however, an administrator can change the behavior using the Mitel Web UI or the config- uration files.
Page 243 Operational Features Configuring the SIP Local Dial Plan, Dial Plan Terminator, and Digit Timeout Use the following procedures to configure the SIP Local Dial Plan using the configuration files or the Mitel Web UI. Configuration Files For specific parameters you can set in the configuration files, see Appendix A, the section, “SIP Local Dial Plan Settings”...
Page 244: Suppressing Dtmf Playback
IP phone’s LCD display. This parameter is disabled by default (no digits display when dial- ing). You can enable the “display dtmf digits” parameter using the configuration files or the Mitel Web UI. Configuring Display DTMF Digits Use the following procedures to configure the display DTMF digits option on the IP phone.
Page 245: Filter Out Incoming Dtmf Events
Operational Features Mitel Web UI Click on Basic Settings-> Preferences->General. Enable the "Display DTMF Digits" field by checking the check box. (Disable this field by unchecking the box). Default is disabled. Click Save Settings to save your changes. You must restart your IP phone for the changes to take effect.
Page 246: Call Waiting
Blind Transfer feature on the phone may not work if two calls are made to the phone at one time. You can enable/disable call waiting on a global or per-line basis using the configuration files or the Mitel Web UI.
Page 247 Note: The Call Waiting Tone feature works only if Call Waiting is enabled. A User or Administrator can configure this feature using the Mitel Web UI. An Administrator can also configure this feature using the configuration files. 5-56...
Page 248 When the incoming caller hangs up, the call waiting tone stops on the existing active call. You can enable or disable this feature in the configuration files or in the Mitel Web UI. 5-57...
Page 249 For specific parameters you can set in the configuration files, see Appendix A, the section, “Call Waiting Settings” page A-62. Mitel Web UI Click on Basic Settings->Preferences->General. In the "Call Waiting Tone Period" field,enter a time period, in seconds, that the call waiting tone will be audible on an active call when another call comes in.
Page 250: Stuttered Dial Tone
You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone. You can configure this feature using the configuration files and the Mitel Web UI. Configuring Stuttered Dial Tone Use the following procedures to configure stuttered dial tone on the IP phones.
Page 251: Xml Beep Support
The IP phones have a feature that allows you to enable or disable a beep on the phone when it receives a status message from an XML application. This beep can be turned ON or OFF using the Mitel Web UI, the configuration files, or in an XML script.
Page 252: Status Scroll Delay
(including XML status messages) on the phone. The default time is 5 seconds for each message to display before scrolling to the next message. You can configure this option via the configuration files or the Mitel Web UI. Reference For more information about configuring the status scroll delay for XML status messages, see “XML Customized Services”...
Page 253: Switch Focus To Ringing Line
By default, the phone switches focus to the ringing line to enable the user to see who is calling them. You can turn off this functionality so that the phone now stays focused on the connected call. You can do this using the “switch focus to ringing line” parameter in the configuration files or the Mitel Web UI. Note: If you configure the BLF/Xfer key(s) and/or Speeddial/Xfer key(s) on the phone, you can enable or disable the switching of the user interface focus to ringing line while the phone is in the connected state.
Page 254: Call Hold Reminder During Active Calls
When this feature is disabled, a ring splash is heard when the active call hangs up and there is still a call on hold. Your can enable or disable this feature using the “call hold reminder during active calls” parameter in the configura- tion files or in the Mitel Web UI. Configuring “Call Hold Reminder During Active Calls”...
Page 255: Call Hold Reminder (On Single Hold)
When disabled, no reminder ring splash is audible. You can enable or disable this feature using the “call hold reminder” parameter in the configuration files or in the Mitel Web UI.
Page 256: Call Hold Reminder Timer & Frequency
Operational Features Call Hold Reminder Timer & Frequency There are two parameters an Administrator can set on the IP Phones along with the “call hold reminder” and “call hold reminder during active calls” parameters: • call hold reminder timer • call hold reminder frequency These parameters specify the time delay and time frequency of the ring splash that sounds when you are on an active call and have placed another call on hold.
Page 257: Preferred Line And Preferred Line Timeout
An Administrator can configure the “preferred line” and the “preferred timeout” parameters using the configuration files or the Mitel Web UI. A User can configure these parameters using the Mitel Web UI only. The following table provides the behavior of the preferred line focus feature with other features on the phone.
Page 258: Goodbye Key Cancels Incoming Call
Operational Features Use the following parameters to configure preferred line focus using the Mitel Web UI. Mitel Web UI Click on Basic Settings->Preferences->General. In the “Preferred Line” field, select a preferred line to switch focus to after incoming or outgoing calls end on the phone. Valid values are: •...
Page 259 LCD window. The phone will ignore the incoming call if you press the DOWN arrow navigation key. The phone will hang up on the active call if you press the Goodbye key. You can set this parameter using the configuration files or the Mitel Web UI. Configuring the Goodbye Key to Cancel Incoming Calls Use the following procedures to configure the behavior of the Goodbye Key on the IP phone.
Page 260: Message Waiting Indicator Line
MWI LED for all lines, the LED illuminates if a voicemail is pending on any line on the phone (lines 1 through N). A User can configure the MWI using the Mitel Web UI only. An Administrator can configure the MWI on single or all lines using the configuration files or the Mitel Web UI.
Page 261: Customizable Message Waiting Indicator (Mwi) Request Uri
Operational Features Mitel Web UI Click on Basic Settings-> Preferences->General. In the “Message Waiting Indicator Line” field, select a single line from 1 to N, or select “All” for all lines. If you select a single line, the MWI illuminates when a voicemail message is pending on that line. If you select all lines, the MWI illuminates when a voicemail message is pend- ing on any line from 1 to N.
Page 262: Dnd Key Mode
Phone • Custom An Administrator or User can set the DND mode using the Mitel Web UI at the path Basic Settings->Preferences->General- >DND Key Mode. An Administrator can also set the DND Key Mode using the configuration files. Note: You must configure a DND key on the phone to use this feature.
Page 263 • If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to “Phone”. • Using the Mitel Web UI, if you change the DND Key Mode to “phone”, all accounts synchronize to the current setting of Account 1. Configure a DND key on the phone using the procedures in the section, “Do Not Disturb (DND)”...
Page 264: Call Forward Mode
Answer). When you configure the initial account, the phone applies the configuration to all other accounts. (In the Mitel Web UI, only the account you configured is enabled. All other accounts are grayed out but set to the same con- figuration.) Using the Mitel Web UI, if you make changes to that initial account, the changes apply to all accounts on...
Page 265 (In the Mitel Web UI, only the account you configured is enabled. All other accounts are grayed out but set to the same configuration.) Using the Mitel Web UI, if you make changes to that initial account, the changes apply to all accounts on the phone.
Page 266: Link Layer Discovery Protocol For Media Endpoint Devices (Lldp-Med)
Mitel IP Phones have a 32 second time-out for listening to LLDP-MED responses when the phone is booting up. If LLDP- MED responses are received after this initial listening period, the phone will ignore the response. Administrators can con- figure this time-out interval using the "lldp startinterval"...
Page 267 Operational Features Configuring LLDP-MED and ELIN Use the following procedures to configure LLDP-MED and ELIN on the IP phones. Configuration Files For specific parameters you can set in the configuration files, see Appendix A, the section, “LLDP-MED and ELIN Settings” page A-127.
Page 268: Incoming/Outgoing Intercom With Auto-Answer And Barge In
Operational Features Use the following procedure to configure LLDP-MED using the Mitel Web UI: Mitel Web UI Click on Advanced Settings->Network->Advanced Network Settings. The “LLDP” field is enabled by default. To disable LLDP, click the check mark in the box to clear the check mark.
Page 269 (0 = disable in the configuration files), and there is an active call, the phone treats an incoming intercom call like a nor- mal call and plays the call warning tone. You can set this parameter using the configuration files or the Mitel Web UI.
Page 270 Operational Features Configuring Intercom Calls Settings You can configure the Intercom feature using the configuration files or the Mitel Web UI. Note: An administrator can configure the incoming and outgoing Intercom feature. A user can configure the incoming Inter- com feature only.
Page 271: Group Paging Rtp Settings
• softkeyN value, topsoftkeyN value, prgkeyN value, or expmodX keyN value An Administrator or User can use the following parameters in the Mitel Web UI to set Group Paging RTP Settings: • Paging Listen Addresses (Path: Basic Settings->Preferences->Group Paging RTP Settings) •...
Page 272 For specific parameters you can set in the configuration files, see Appendix A, the section, “Codec Negotiation Behavior” page A-164. Use the following procedure to configure RTP streaming for Paging applications using the Mitel Web UI Mitel Web UI Click on Basic Settings->Preferences->Group Paging RTP Settings.
Page 273: Speeddial Key Mapping
Using the Configured Paging Key on the IP Phone The following procedure describes the use of the Paging key. The procedures assumes you have already configured the Paging key using the configuration files or the Mitel Web UI. Notes: • The recipient of a Paging call can set a global “Do Not Disturb” (DND) to ignore any incoming pages.
Page 274 If no number is configured, the Redial and Conference keys return to their original functionality. You can configure this feature using the configuration files or the Mitel Web UI. Use the following procedures to set the Redial and Conf keys as Speeddial keys.
Page 275: Send Dtmf For Remapping Conference Or Redial Key
Operational Features The “last number redial” feature for the Redial key is static and is not configurable. Note: You can use the Redial key during active calls. Send DTMF for Remapping Conference or Redial Key Previously, the “Conf” and “Redial” keys could be mapped to a speeddial to generate a call to a custom number when the phone was idle.
Page 276: Ring Tones And Tone Sets
Operational Features Ring Tones and Tone Sets You can configure ring tones and ring tone sets on the IP phones. Ring Tones There are several distinct ring tones a user or administrator can select from to set on the IP phones. You can enable/disa- ble these ring tones on a global basis or on a per-line basis.
Page 277 Tone 9 Tone 10 Tone 11 Tone 12 Tone 13 Tone 14 Tone 15 Silent Custom Ring Tones 1-8 (if available) Mitel Web UI Global: Global: Tone 1 Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Tone 6...
Page 278 Note: You configure ring tones and tone sets using the Mitel Web UI, IP Phone UI, or configuration files. However, when using the IP phone UI, you can set global configuration only. Configuring Ring Tones and Tone Sets Use the following procedures to configure ring tones and tone sets on the IP phones.
Page 279 Valid values are Australia, Brazil, Canada, Europe, France, Germany, Italy, Italy2, Malaysia, Mexico, Brazil, Russia, Slovakia, UK, and US. Default is US. Press the Save softkey to save your changes. Mitel Web UI Click on Basic Settings->Preferences. For global configuration: In the "Ring Tones"...
Page 280: Custom Ring Tones
Custom Ring Tones The 6800i series IP phones support up to eight custom ring tones. Administrators (and if enabled, users) can install ring tones on the phone using the configuration files or the Web UI. Users can then simply select a ring tone on the phone or the Web UI to use as their incoming call ring tone.
Page 281: Ring Tone Via Speaker During Active Calls
“Custom Ring Tone Settings” page A-137. Installing a Custom Ring Tone Using the Mitel Web UI Use the following procedure to install custom ring tones using the Mitel Web UI Mitel Web UI Click on Basic Settings->Custom Ringtones. Press the Browse... button corresponding to the desired ring tone position (e.g. 1).
Page 282: No Service Congestion Tone
You can enable or disable priority alerting on the IP phone for the Asterisk, BroadWorks, and Sylantro servers using the configuration files and the Mitel Web UI. Configuration of priority alerting is on a global-basis only. How Priority Alerting Works When the IP phone detects an incoming call, the phone firmware inspects the INVITE request in the IP packet for an "Alert-Info"...
Page 283 When the ring tone keywords appear in an "Alert-Info" header from a Sylantro server, the keyword is mapped to the ring tone pattern based on the configuration you set in the Mitel Web UI or the configuration files. Ring Tone Patterns In IP Telephony, different ringing patterns have different frequencies and cadences.
Page 284 Operational Features Ring Tone Pattern (Sylantro Servers) Call criteria Bellcore tones for each call criteria alert-acd (auto call distribution) Normal ringing (default) alert-community-1 Bellcore-dr2 alert-community-2 Bellcore-dr3 alert-community-3 Bellcore-dr4 alert-community-4 Bellcore-dr5 alert-emergency Silent alert-external alert-group alert-internal alert-priority A System Administrator can configure the ring tone cadences if required, using the configuration files. The following table identifies the different Bellcore ring tone patterns and cadences.
Page 285 Operational Features Tone Frequency (Hz) Cadence (on/off) Congestion 250/250 Call Waiting 100/100/100/10000 Ring Cadence 1000/4000 Brazilian Tone Set Cadences The following are Brazilian tone set cadences. Tone Frequency (Hz) Cadence (on/off) Dial Continuous Secondary Dial 300/100/300/1300 Ringing 1000/4000 Busy 250/250 Congestion 500/500 Call Waiting...
Page 286 Operational Features Italian Tone Set Cadences The following are Italian tone set cadences (for “Italy”) Tone Frequency (Hz) Cadence (on/off) Dial 0.2/0.2/0.6/1.0 Secondary Dial Continuous Ringing 1.0/4.0 Busy 0.5/0.5 Congestion 0.2/0.2 Call Waiting 0.40/0.10/0.25/0.10/0.15 Slovak Tone Set Cadences The following are Slovak tone set cadences. Tone Frequency (Hz) Cadence (on/off)
Page 287 Operational Features Configuring Priority Alerting using the Mitel Web UI Use the following procedure to configure Priority Alerting using the Mitel Web UI. Mitel Web UI Click on Basic Settings->Preferences. In the "Priority Alerting Settings" section, enable the "Enable Priority Alerting" field by checking the check box. (Disable this field by unchecking the box).
Page 288: Directed Call Pickup (Blf Or Xml Call Interception)
For Asterisk and BroadWorks servers, call waiting tones are specified by the default Bellcore tones indicated in the table Ring Tone Pattern (Asterisk/BroadWorks Servers) page 5-92. For Sylantro servers, call waiting tones are specified by the Bellcore tones you configure in the Mitel Web UI or the config- uration files. See the table Ring Tone Pattern (Sylantro Servers) page 5-93.
Page 289: Directed Call Pickup (Blf Or Xml Call Interception)
• The phone that picks up displays the prefix code + the extension number (for example, *981234 where prefix key = *98, extension = 1234). You can enable/disable “Directed Call Pickup” using the configuration files or the Mitel Web UI. Note: The “Directed Call Pickup”...
Page 290 • “BLF List URI Settings” page A-205. Use the following procedure to configure BLF or BLF/List for Directed Call Pickup in the Mitel Web UI. Mitel Web UI Click on Basic Settings->Preferences->Directed Call Pickup Settings. Enable the "Directed Call Pickup" field by checking the check box.
Page 291 Operational Features Mitel Web UI Click on Operation->Softkeys and XML Click on Operation->Programmable Keys Click on Operation->Expansion Module <N>. Note: Depending on your phone-model, the key configuration screen displays. Select a softkey or programmable key to configure. In the "Type" field, select "BLF" (Asterisk), "BLF/List" (BroadSoft BroadWorks).
Page 292 “Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters” page A-174. Use the following procedure to configure XML for Directed Call Pickup in the Mitel Web UI. Mitel Web UI Click on Basic Settings->Preferences->Directed Call Pickup Settings. Enable the "Directed Call Pickup" field by checking the check box.
Page 293 Operational Features Mitel Web UI Click on Operation->Softkeys and XML Click on Operation->Programmable Keys Click on Operation->Expansion Module <N>. Note: Depending on your phone-model, the key configuration screen displays. Select a softkey or programmable key to configure. In the "Type" field, select "XML”.
Page 294 Operational Features Two-Stage BLF Key Directed Call Pickup Support Notes: • Feature compatibility is dependant on your call manager. To display the caller details, your call manager must sup- port the local and remote identity tags as described in RFC 4235, Section 4.1.1. Dialog Element (refer to Section 4.2. Sample Notification Body for an example NOTIFY body).
Page 295: Softkeys/Programmable Keys/Expansion Module Keys
Operational Features Softkeys/Programmable Keys/Expansion Module Keys You can configure the softkeys, programmable keys, and expansion module keys that are applicable to a specific phone model, to perform specific functions on the IP phones. Note: When entering definitions for softkeys in the configuration files, the “#” sign must be enclosed in quotes. Softkeys The following table provides the number of softkeys you can configure, and the number of lines available for each phone model that has configurable softkeys.
Page 296 You can enable or disable the softkey states using the configuration files or the Mitel Web UI. In the Mitel Web UI, you dis- able a state by unchecking the box for that operational state.
Page 297 Speeddial displays for softkey6. Connected displays as applica- ble. Softkeys and programmable keys are configurable using the Mitel Web UI or the configuration files. Programmable Keys The following table provides the number of softkeys and programmable keys you can configure, and the number of lines available for each type of phone that has programmable keys.
Page 298 IP phones. Available functions may vary on each model phone. Note: Availability of the functions is dependant on your IP phone model. See your <Model-Specific> IP Phone User Guide for details. Key Functions Table Softkey/Programma- Configuration File Mitel Web UI Param- Description ble Key Function Parameter eter None none None Indicates not setting for the key.
Page 299 Operational Features Softkey/Programma- Configuration File Mitel Web UI Param- Description ble Key Function Parameter eter Flash flash Flash Indicates the key is set to generate a flash event when it is pressed. The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold).
Page 300 Operational Features Softkey/Programma- Configuration File Mitel Web UI Param- Description ble Key Function Parameter eter Conference conf Conference Indicates the key is configured as a Conference key (for local conferenc- ing). (For Sylantro and BroadSoft Servers) An Administrator can also enable centralized conferencing on the IP Phones.
Page 301 Operational Features Mitel Web UI Click on Operation->Softkeys and XML Click on Operation->Programmable Keys Click on Operation->Expansion Module <N>. Depending on your phone-model, the key configuration screen displays. Select a key to configure. For Softkeys and Expansion Module Keys: In the "Type" field, select the type of softkey you want to configure.
Page 302: Configurable Positioning Of Programmed Softkeys
Operational Features Mitel Web UI For Programmable Keys: In the “Hard Key” field, select the programmable key type you want to configure. Reference: For available type values on each IP phone model, see Appendix A, the section, “Softkey/Programmable Key/Keypad Key/Expan- sion Module Key/Hard Key Parameters”...
Page 303: Shifting Of Softkey Positions For Busy States
Operational Features Notes: • The “collapsed softkey screen” parameter applies to both top and bottom softkeys and is enabled by default. • When the “collapsed softkey screen” parameter is disabled, bottom softkeys configured with a function that is to be displayed only in specific states will be displayed as a blank softkey in all other states.
Page 304: Option To Remove The "More" Softkey When Not Required
Operational Features Option to Remove the “More” Softkey when Not Required Note: Applicable to the the 6867i and 6869i IP phones only. Administrators can control how softkeys are displayed on the IP phones’ screens when the number of softkeys config- ured matches the exact number of softkey buttons on the phone.
Page 305 Operational Features When the “collapsed more softkey screen” parameter is enabled for the 6869i IP phone, the phone will apply the same behavior if 12 top softkeys or five bottom softkeys are configured. Default Screen 1 Parameter Enabled Default Screen 2 Configuring the Collapsed More Softkey Screen Option Use the following parameter to configure the collapsed more softkey screen option Configuration Files...
Page 306: Press-And-Hold Speeddial Keypad Keys
The keypad keys on the IP phones can be used to store speeddial numbers that are dialed out when a user presses and holds the respective key. These press-and-hold speeddial numbers can be configured using the IP phone UI, the Mitel Web UI, or by defining the “pnhkeypadN value”...
Page 307: 6867I/6869I Hard Key Reprogramming
Operational Features 6867i/6869i Hard Key Reprogramming Administrators have the ability to reprogram 7 of the 6867i IP phone’s and 4 of the 6869i IP phone’s hard keys with any one of the phone’s softkey functions. 6867i Hard Key Mapping hardkey10 Default type: directory hardkey9 Default type: xfer...
Page 308 Operational Features 6869i Hard Key Mapping hardkey4 hardkey7 Default type: callers Goodbye Key hardkey3 Default type: redial Default value: N/A hardkey6 Hold Key hardkey2 Default type: line Default line: 2 hardkey1 hardkey5 Default type: line Options Key Default line: 1 Notes: •...
Page 309 Operational Features The following parameters can be used to reprogram the hard keys: Configuration Parameter Description hardkeyN type The type of key to which you would like to change the hard key. Valid types include: • none • line • speeddial •...
Page 310 Operational Features In addition to the above basic parameters, the following supplementary parameters can also be used for the hard keys: Configuration Parameter Description hardkeyN locked Locks the specified hard key on the IP phones. When enabled, the phone locks the key with the provisioned local settings and prevents users from changing or configuring the key.
Page 311: Customizing The Key Type List In The Mitel Web Ui
An Administrator can configure which key types display in the Mitel Web UI list for a Softkey, Programmable Key, and/or Expansion Module Key,. Currently, in the Mitel Web UI for a phone, you can select a type of key from a list of more than 20 key types to assign to a softkey, programmable key, and/or expansion module key.
Page 312: Speeddial Prefixes
Operational Features Customizing the Key Type List Using the Configuration Files Use the following procedure to configure the Key Type List that displays in the Mitel Web UI. Configuration Files For specific parameters you can set in the configuration files, see Appendix A, the section, “Customizing the Key Type List”...
Page 313: Busy Lamp Field (Blf)
You can configure a BLF/List key on the IP Phones using the configuration files or the Mitel Web UI. You can also specify a BLF list URI that the phone uses to access the required BLF list. You can specify a BLF List URI using the “list uri” parameter in the configuration files or the BLF List URI field in the Mitel Web UI at the path Operation->Softkeys/Programmable...
Page 314 “Monitored Users List” on the Busy Lamp Field service page and also enter in a list name for the monitored users BLF list on the same page. Changes to the “Monitored Users List” are dynamic and the Mitel IP phones are automatically updated without requiring a restart.
Page 315 Operational Features Mitel Web UI Click on Operation->Softkeys and XML Click on Operation->Programmable Keys Click on Operation->Expansion Module <N>. Depending on your phone-model, the key configuration screen displays. Select a softkey, programmable, or expansion module key to configure. In the "Type" field, select "BLF" (Asterisk/sipXecs), "BLF/List" (BroadSoft BroadWorks).
Page 316: Blf Page Switch Feature
Operational Features Mitel Web UI In the "BLF List URI" field, enter the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user. For example, sip:9@192.168.104.13. Note: The value of the BLF/List URI parameter must match the list name configured. Otherwise, no values display on the screen and the feature is disabled.
Page 317: Configurable Display Modes For Blf And Blf/List Softkey Labels
Operational Features Configuring BLF Page Switch Use the following procedures to configure the BLF page switch feature on the IP phone. Configuration Files To configure the BLF page switch on the IP phones using the configuration files, see Appendix A, the section, “BLF Page Switch”...
Page 318: Ring Signal Type For Blf
Operational Features Configuring the Display for Blank BLF/List Softkeys Use the following procedure to configure the display for blank BLF/List softkeys: Configuration Files To configure the display for blank BLF/List softkeys on the IP phone using the configuration files, see Appendix A, the section, “Configurable Display for Blank BLF/List Softkeys”...
Page 319 Operational Features splash frequency” parameter to define the frequency interval). • 10: In call periodic delayed (same as Periodic delayed but ring splash plays when idle and also during the active call state [use the “ring splash frequency” parameter to define the frequency interval and the “ring splash delay” param- eter to define the delay]).
Page 320 Operational Features splash, if they occur while a BLF ring splash is playing. • In scenarios where multiple keys are configured for periodic ring splashes and multiple BLF targets are ringing, only one periodic ring splash for one target will be played. •...
Page 321 Operational Features Applicable values for the above parameters include: • 100 (Ring tone 1) • 101 (Ring tone 2) • 102 (Ring tone 3) • 103 (Ring tone 4) • 104 (Ring tone 5) • 105 (Ring tone 6) • 106 (Ring tone 7) •...
Page 322: Blf Subscription Period
The minimum value for this parameter is 120 seconds (2 minutes) and the maximum is 2147483647 seconds. The default is 3600 (1 hour). The phone resubscribes to the BLF subscription service before the defined subscription period ends. You can configure this feature using the configuration files or the Mitel Web UI. Note: The “sip blf subscription period”...
Page 323: Blf/Xfer And Speeddial/Xfer Keys
Operational Features Mitel Web UI Click on Advanced Settings->Global SIP->Advanced SIP Settings. Enter a value, in seconds, from 120 to 2147483647 in the "BLF Subscription Period" field. Click Save Settings to save your changes. BLF/Xfer and Speeddial/Xfer Keys The IP Phones have a transfer (Xfer) enhancement feature you can use with the BLF and Speeddial keys - BLF/Xfer (for 6865i, 6867i, and 6869i only) and Speeddial/Xfer.
Page 324 Operational Features The BLF and Speeddial transfer enhancement feature provides a simpler way of transferring calls using the keys called BLF/Xfer and Speeddial/Xfer. The BLF/Xfer key combines the BLF and Xfer key's functionality together allowing the user to transfer calls or use BLF with one key. Similarly, the Speeddial/Xfer key combines the Speeddial key and Xfer key's functionality together allowing the user to press one key to speeddial and transfer calls.
Page 325 You configure the BLF/Xfer key and/or the Speeddial/Xfer Key on the IP phone similar to configuring a BLF key or Speed- dial key using the Mitel Web UI. Use the following procedure to configure BLF/Xfer and/or Speeddial/Xfer. Mitel Web UI Click on Operation->Softkeys and XML.
Page 326: Speeddial/Conference Key
Operational Features Mitel Web UI Select the state(s) (idle, connected, incoming, outgoing, busy) for which you want to use on the key. Note: States are not applicable to programmable keys. Click Save Settings to save your changes. Speeddial/Conference Key The IP Phones allow you to configure a softkey/programmable key/expansion module key to be used as a Speeddial Conference key (Speeddial/Conf key) while remaining in the current call.
Page 327 “Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters” page A-174. Configuring the Speeddial/Conf Key Using the Mitel Web UI Use the following procedure to configure the Speeddial/Conf Key using the Mitel Web UI. Mitel Web UI Click on Operation->Softkeys and XML. Click on Operation->Programmable Keys.
Page 328: Automatic Call Distribution (Acd) (For Sylantro/Broadworks Servers)
Operational Features Automatic Call Distribution (ACD) (for Sylantro/BroadWorks Servers) Note: Applicable to the 6865i, 6867i, and 6869i IP Phones only. The IP phones support an Automatic Call Distribution (ACD) feature for Sylantro/BroadWorks servers. The ACD feature allows the server to distribute calls from a queue to registered IP phone users (agents). To use the ACD feature on an IP phone, the administrator must first configure an ACD softkey or programmable key.
Page 329 “ACD Auto-Available Timer Settings” page A- 169. Configuring an ACD Key Using the Mitel Web UI Use the following procedure to configure an ACD softkey, programmable key, or expansion module key using the Mitel Web UI. Mitel Web UI Click on Operation->Softkeys and XML Click on Operation->Programmable Keys...
Page 330 The ACD feature allows you to login to a phone queue in order to receive distributed calls on your IP phone. To login to a phone queue, your system administrator must preconfigure an ACD softkey or programmable key on your Mitel IP phone.
Page 331: Do Not Disturb (Dnd)
To configure the ACD subscription period on the IP phones using the configuration files, see Appendix A, the section, “Advanced SIP Settings” page A-80. Mitel Web UI Click on Advanced Settings->Global SIP->Advanced SIP Settings. Enter a value, in seconds, from 120 (2 min) to 3600 (1 hour) in the "ACD Subscription Period" field.
Page 332 • In the IP Phone UI, the new DND key feature now has new menu screens. • If you make changes to the configuration for DND via the IP Phone UI, you must refresh the Mitel Web UI screen to see the changes.
Page 333 • If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to “Phone”. • Using the Mitel Web UI, if you change the DND Key Mode to “phone”, all accounts synchronize to the current setting of Account 1. Click Save Settings to save your changes.
Page 334 Operational Features Mitel Web UI Click on Basic Settings->Account Configuration. For each account, enable DND by placing a check mark in the box. Disable DND by unchecking the box. Notes: • If you selected “Account” or “Custom” mode in step 2, you can enable/disable each account or all accounts as applicable.
Page 335 • If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to Phone. • Using the Mitel Web UI, if you change the DND key mode to Phone, all accounts synchronize to the current setting of Account 1.
Page 336 Operational Features DND in Custom Mode IP Phone UI Press the DND key on the phone. The screen displays a list of the accounts on the phone and allows you to enable/disable a specific account or all accounts. Use the 2 and 5 navigation keys to scroll through the accounts. John Smith All Off Done...
Page 337 Operational Features Configuring DND Using the IP Phone UI (6867i/6869i) After you add a DND key to your phone, you can toggle the DND state using this key on the phone. Use the following pro- cedure to enable/disable DND on the IP phone. The following procedures assume you have already configured a DND key AND assumes there are multiple accounts con- figured on the phone.
Page 338: Bridged Line Appearance (Bla)
"Alert-Info" header field over the request-URI (INVITE e.g.) or in the NOTIFY messages to report the status of a dialog. BLA DA can be configured on a global basis or on a per-line basis on the IP phones using the Mitel Web UI or the config- uration files.
Page 339 • sip lineN username • sip lineN bla number You configure BLA on a per-line basis in the Mitel Web UI using the following fields at Advanced Settings->Line 1 thru Line 9: • Line Mode • Phone Number •...
Page 340 For specific per-line parameters you can set in the configuration files, see Appendix A, the section, “SIP Basic, Per-Line Settings” page A-67. Configuring BLA Using the Mitel Web UI Mitel Web UI For global configuration of BLA: Click on Advanced Settings->Global SIP->Basic SIP Authentication Settings.
Page 341 If no value is specified in the Subscribe message received from the server, the phone uses the default value of 300 seconds. You can configure this parameter using the configuration files or the Mitel Web UI. Configuring the BLA Subscription Period Use the following procedures to configure the BLA Subscription Period.
Page 342: Bla Support For Third-Party Registration
Operational Features Using a BLA Line on the IP Phone If you have either a global or per-line BLA configuration, and you want to share a call on the line with a BLA group, you need to press the Hold button before sharing the call with the group. For example, if line 1 is configured for BLA, and you pick up a call on line 1, you must press the Hold button to share the call with the BLA group.
Page 343: Accounts
4.Whether or not the "sip mwi for bla account" parameter is enabled, the priority for displaying MWI does not change. You can configure this feature using the configuration files or the Mitel Web UI. Limitations The following are limitations of the BLA Support for MWI feature: •...
Page 344 Operational Features Configuring BLA Support for MWI Using the Mitel Web UI Use the following procedure to configure BLA support for MWI. Mitel Web UI Click on Advanced Settings->Global SIP->Advanced SIP Settings. The “MWI for BLA Account” field is disabled by default. To enable this feature, place a checkmark in the “Enabled” box.
Page 345: Shared Call Appearance (Sca) Call Bridging
Operational Features Shared Call Appearance (SCA) Call Bridging Shared Call Appearance (SCA) is when incoming calls are presented to multiple phones simultaneously. For example, it is the ability to assign the boss' extension to a button on the secretary's phone. Calls can be transferred between two phones with the same extension button by simply putting the call on hold at one phone and picking it up on the other.
Page 346 Operational Features Line Keys and Idle Screens State LED for Local Caller ID for Local LED for Remote Caller ID for Remote Idle Seized Solid Green None Solid Red None Progressing (outgoing call) Green Called Party Solid Red None Alerting (incoming call) Flashing Red Active Solid Green...
Page 347 Operational Features Line Key Phone Behavior State Line Key Pressed for Local Line Key Pressed for Remote Idle Attempt to seize the line Seized Hang up Ignore Progressing Hang up Ignore Alerting answer Active Hold Bridge Held Retrieve Bridge Hold private Retrieve Ignore Bridge-active...
Page 348: Park/Pick Up Static And Programmable Configuration
The static method configures park and pickup on a global basis for all supported IP phones. You can use the configura- tion files or the Mitel Web UI to configure a park/pickup static configuration. In the configuration files, you use the fol- lowing parameters to statically configure park/pickup: “sprecode”...
Page 349 For specific parameters you can set in the configuration files, see Appendix A, the section,“” page A-199. Configuring Park/Pickup Static Configuration Using the Mitel Web UI Mitel Web UI Click on Basic Settings ->Preferences ->General Enter a server value in the Park Call field to which incoming live calls will be parked.
Page 350 Operational Features For the 6863i and 6865i IP phones, you can set a programmable key as "Park" or "Pickup". On the 6867i and 6869i IP Phone UIs • When a call comes in, and you pickup the handset, the custom label that you configured for the Park softkey displays on the Phone UI.
Page 351 Operational Features Examples for 6863i and 6865i Server Park Configuration Pickup Configuration Asterisk prgkeyN type: park prgkeyN type: pickup sip lineN park pickup config: 70;70;asterisk sip lineN park pickup config: 70;70;asterisk Sylantro prgkeyN type: park prgkeyN type: pickup sip lineN park pickup config: *98;*99;sylantro sip lineN park pickup config: *98;*99;sylantro BroadWorks prgkeyN type: park...
Page 352 BroadWorks ININ PBX callpark pickup Use the following procedure to configure the park/pickup call feature using the Mitel Web UI. Mitel Web UI For the 6867i/6869i: Click on Advanced Settings ->Line 1 (you can select any line) Under Advanced SIP Settings in the “Park Pickup Config” field, enter the appropriate value based on the server in your network.
Page 353 Operational Features Mitel Web UI In the "Type" field, select Pickup. In the "Label" field, enter a label for the Pickup softkey. Note: The” Value” and “Line” fields are already configured from the “Park Pickup Config” field. The pickup softkey has a default state of “Idle” and “Outgoing”.
Page 354: Last Call Return (Lcr) (Sylantro Servers)
Last call return (lcr) allows an administrator or user to configure a "last call return" function on a softkey or programma- ble key. This feature is for Sylantro servers only. You can configure the “lcr” softkey feature via the configuration files or the Mitel Web UI. How it Works If you configure "lcr"...
Page 355 For specific last call return (lcr) parameters you can set in the configuration files, see Appendix A, the section, “Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters” page A-174. Mitel Web UI For the 6863i/6865i: Click on Operation->Programmable Keys. Pick a key to configure for Last Call Return.
Page 356: Call Forwarding
In the IP Phone UI, you can access the Call Forwarding features at the path Options->Call Forward or by pressing a con- figured CFWD key. • If you make changes to the configuration for CFWD via the IP Phone UI, you must refresh the Mitel Web UI screen to see the changes. 5-165...
Page 357 “Call Forward Key Mode Settings” on page A-126. • “Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters” page A-174. Mitel Web UI Click on Operation->Softkeys and XML; Click on Operation->Programmable Keys; Click on Operation->Expansion Module. Click Save Settings to save your changes. 5-166...
Page 358 (In the Mitel Web UI, only the account you configured is enabled. All other accounts are grayed out but set to the same configuration.) Using the Mitel Web UI, if you make changes to that initial account, the changes apply to all accounts on the phone.
Page 359 (In the Mitel Web UI, only Account 1 is enabled. All other accounts are grayed out but use the same configuration as Account 1.) Using the Mitel Web UI, if you make changes to Account 1, the changes apply to all accounts on the phone. Using the IP Phone UI, if you make changes to any other account other then Account 1, the changes also apply to all accounts on the phone.
Page 360 Note: When using the “Account” mode or “Custom” mode, you can enter a different number of rings for each account. If you use the Mitel Web UI to change the Call Forward Key Mode to “Phone”, all accounts synchronize to Account 1.
Page 361 Operational Features CFWD in Account Mode IP Phone UI Use the navigation keys to scroll through each account. John Smith J. Smith CFWD All CFWD Busy Tue Aug 20 2:55pm Tue Aug 20 2:55pm In the above example, account 1 has CFWD All enabled and account 2 has CFWD Busy enabled. Press the programmed Call Forward key.
Page 362 Operational Features IP Phone UI Press the Change navigation key for the state you selected in Step 3. Scroll to the CFWD State screen. This displays the current state of the mode you selected. In the following example, the CFWD All state is ON. Cfwd All Cfwd State to view...
Page 363 Operational Features IP Phone UI For the CFWD No Answer state, In the CFWD Number screen, press the navigation key to scroll to the CFWD No. Rings screen and press Change. Cfwd NoAnswer to view Cfwd State Done Change Cfwd Number Done Change CFWD No.
Page 364 Operational Features CFWD in Phone Mode IP Phone UI Use the navigation keys to scroll through each account. John Smith J. Smith CFWD All CFWD All Tue Aug 20 2:55pm Tue Aug 20 2:55pm In the above example, account 1 and account 2 are the accounts configured on the phone. Both accounts have CFWD enabled as indicated by the CFWD All message.
Page 365 Operational Features IP Phone UI Press the Change key for the mode you selected in Step 2. Scroll to the CFWD State screen. This screen displays the current state of the mode you selected. In the following example, the CFWD All state is ON. Cfwd All Cfwd State to view...
Page 366 Operational Features IP Phone UI For the CFWD No Answer state, in the CFWD Number screen, press the navigation key to scroll to the CFWD No. Rings screen and press Change. Cfwd NoAnswer to view Cfwd State Done Change Cfwd Number Done Change CFWD No.
Page 367 Operational Features CFWD in Custom Mode IP Phone UI Use the navigation keys to scroll through each account. John Smith J. Smith CFWD All CFWD Busy Tue Aug 20 2:55pm Tue Aug 20 2:55pm In the above example, account 1 has CFWD All enabled and account 2 has CFWD Busy enabled. Press the Call Forward key.
Page 368 Operational Features IP Phone UI Press the Change key for the mode you selected in step 2. Scroll to the CFWD State screen. This displays the current state of the mode you selected. In the following example, the CFWD All state is ON. Cfwd All Cfwd State to view...
Page 369 Operational Features IP Phone UI For the CFWD No Answer state, in the CFWD Number screen, press the navigation key to scroll to the CFWD No. Rings screen and press Change. Cfwd NoAnswer to view Cfwd State Done Change Cfwd Number Done Change CFWD No.
Page 370 Operational Features IP Phone UI Press the navigation key to go back to the Home screen With the account in focus on Home screen, press the configured Call Fwd softkey or press , navigate to the Call Forward option and press the button or Select softkey.
Page 371 Operational Features CFWD in Phone Mode IP Phone UI Press the configured Call Fwd softkey or press , navigate to the Call Forward option and press the button or Select softkey. The Call Forward screen displays and is applicable to all accounts configured on the phone. 6867i CFWD Phone Mode 6869i CFWD Phone Mode Enter forwarding numbers using the dialpad keys for any of the following states:...
Page 372 Operational Features CFWD in Custom Mode IP Phone UI Press the configured Call Fwd softkey or press , navigate to the Call Forward option and press the button or Select softkey. The Call Forward screen displays. 6867i CFWD Custom Mode 6869i CFWD Custom Mode Press the navigation keys to change to the desired account.
Page 373: Sip Phone Diversion Display
Operational Features SIP Phone Diversion Display When an outgoing call is being diverted to another destination (i.e. via call forward), the phone displays the Caller ID (phone number and/or caller name) of the new destination and the reason for the call diversion. Similarly, at the new des- tination, the Caller ID of the original call destination displays.
Page 374 Operational Features Pattern Rules and Syntax The customized display name must start with the pattern. The patterns that can be configured include the following reg- ular expressions: • “-->x+” • “==>x+” • “@@@x+” • “aaax+” Additionally, the pattern syntax supports the regular expression | to specify multiple OR combined patterns (e.g. “-- >x+|==>x+|aaax+”).
Page 375: Displaying Call Destination For Incoming Calls
When enabled, you can view, scroll, and delete line items in the Callers List from the IP phone UI. You can also directly dial from a displayed line item in the Callers List. You can download the Callers List to your PC for viewing using the Mitel Web When you download the Callers List, the phone stores the callerlist.csv file to your computer in comma-separated value...
Page 376: Customizable Callers List And Services Keys
For specific parameters you can set in the configuration files for enabling/disabling the Callers List, see Appendix A, the section, “Callers List Settings” page A-125. Downloading the Callers List Use the following procedure to download the Callers List using the Mitel Web UI. Mitel Web UI Click on Operation->Directory. In the Callers List field, click on Save As.
Page 377: Missed Calls Indicator
Enhanced Directory List Note: For more detailed information about user-related Directory functions, see your Mitel <Model-Specific> IP Phone User Guide. The 6863i, 6865i, 6867i and 6869i IP phones support enhanced Directory functionality allowing for interoperability with multiple directory sources (i.e. Local Directory, Corporate and Personal CSV directories, LDAP, Microsoft Exchange, Broad- Soft XSI Enterprise Directory, and BroadSoft XSI Personal Contacts).
Page 378 • Up to 200 Directory contacts can be stored locally on the phone. Downloading the Local Directory List Using the Mitel Web UI You can use the Mitel Web UI to download the Local Directory List from the IP phone to the configuration server. Use the following procedure to configure the download.
Page 379 Operational Features CSV-Based Directories Two Comma-Separated-Value (CSV)-based directory files can be created and utilized on the phone as per previous releases but the number of fields the phone can parse has been greatly expanded. The phone can now handle CSV files with the following field values in the following order separated by commas: •...
Page 380 Microsoft Exchange Contacts The 6800i Series IP phones now allow interoperability with Microsoft Exchange contacts (Exchange 2007 SP1 or greater interface supported [through the Exchange Web Server API]). Contact information is mapped seamlessly into the phone’s Directory menu whereby users can search for contacts, dial out to contacts, copy contacts to the Local Directory, or simply view the contact’s details (e.g.
Page 381 BroadSoft XSI Enterprise Directory and Personal Contacts The 6800i Series IP phones also support interoperability with BroadSoft XSI Enterprise Directory and Personal Contacts. When configured, the IP phones will retrieve the respective BroadSoft XSI directory (one or both as desired) and add fold- ers to the Directory menu where they can be accessed by users.
Page 382 Lightweight Directory Access Protocol (LDAP) The 6800i Series IP phones are able to use a Lightweight Directory Access Protocol (LDAP) server for reading directories over an IP network. When configured, users are able to search for contacts, dial out to contacts, copy contacts to the Local Directory, or simply view the contact’s details (e.g.
Page 383 Specifies the LDAP company name (e.g. Mitel) for the attribute list. If this parameter contains more than one value, only the first matching value will be selected in the record.
Page 384 1 attribute list Specifies the LDAP email 1 (e.g. john.doe@mitel.com) for the attribute list. If this parameter contains more than one value, only the first matching value will be selected in the record.
Page 385 Operational Features Configuring Directory Display and Sorting Options Using the Phone UI Use the following procedure on the phone’s UI to configure directory display and sorting options. IP Phone UI For the 6863i/6865i: Press the key on the phone to enter the Option List. Select Directory.
Page 386 Operational Features Enabling/Disabling Directories and Renaming Labels Using the Phone UI Use the following procedure on the phone’s UI to enable/disable directories and rename directory folder labels. IP Phone UI For the 6863i/6865i: Press the key on the phone to enter the Option List. Select Directory.
Page 387 Operational Features Entering Username/Passwords and Testing Connections Using the Phone UI Use the following procedure on the phone’s UI to enter user credentials (and for the 6867i and 6869i, test the connection to an external source). IP Phone UI For the 6863i/6865i: Press the key on the phone to enter the Option List.
Page 388: Local Directory Loose Number Matching
Operational Features Local Directory Loose Number Matching If the incoming calling number does not match exactly to the local directory, the lookup will fail and the phone will not display the stored directory name. Now, the phone can be configured to match only the specified number of digits against the local directory.
Page 389: Visual Indicators For Voicemail On Sca-Configured Lines
Operational Features The phone displays up to 99 voicemails for an account even if the number of voicemails exceeds the limit. Registered account numbers/URIs that exceed the length of the screen, either with or without the voicemail icon and the message count, are truncated with an ellipse character at the end of the number/URI string.
Page 390 Operational Features The parameter is set to 0 (no visual indicators) by default. Notes: • The above behaviors are also applicable to expansion module softkeys representing SCA lines. • For programmable keys representing SCA lines, the respective programmable key’s LED will flash when voicemail mes- sages are pending.
Page 391: Pin And Authorization Code Suppression
Operational Features PIN and Authorization Code Suppression Certain features on MX-ONE require a PIN/authorization code to be entered on the phone (for example: to register, for authorization, locking/unlocking, or accounting). The number format is the following: *<feature code>*PIN# or *<feature code>*PIN*<number># To deactivate features, the first star is replaced by #, for example: #<feature code>*PIN#.
Page 392: Xml Customized Services
Creates a display that has a small icon before each item in the menu. (Icon Menu Image) Reference For more information about creating customized XML applications, contact Mitel Customer Support regarding the XML Developer’s Guide. 5-201 41-001561-00 REV00 – 10.2014...
Page 393 You can use the following to enable/disable a status message beep: • AastraIPPhoneStatus object (via XML object; see the XML Developer’s Guide) • xml beep notification (via configuration files) • XML Beep Support (via the Mitel Web UI) 5-202 41-001561-00 REV00 – 10.2014...
Page 394 AastraIPPhoneStatus object appears in the status message, then the default behavior is no beep is heard when the object arrives to the phone. The value set in the configuration files and Mitel Web UI override the attribute you specify for the AastraIPPhoneStatus object.
Page 395 It does so by checking the IP address or host name of the requesting host against a list of trusted hosts (or domain names) configured via the Mitel Web UI (parameter called XML Push Server List) or the configuration files (parameter called xml application post list).
Page 396 Operational Features Mitel Web UI For the 6867i/6869i: Click on Operation->Softkeys and XML. Select a key. In the "Type" field, select XML from the list box. In the "Label" field, enter a label that displays on the IP phone for the softkey. For example, "XML".
Page 397 Operational Features Mitel Web UI In the "XML Push Server List (Approved IP Addresses)" field, enter the host IP address and/or DNS server. You can enter multiple IP address and/or DNS servers (separated by commas). In the example in Step 8, the illustration shows a host IP address of "10.50.10.53, 10.50.10.54" in the applicable field.
Page 398 After you create, save, and configure the IP phone with an XML application, the customized service is ready for you to use. Reference For more information about customizing the phones using XML objects, contact Mitel Customer Support regarding the “ XML Development Guide. ” Use the following procedure to use the XML feature on the IP phone.
Page 399 For more information about the XML execute items, see the XML Developer’s Guide. The following table identifies the configurable action URI parameters in the configuration files and the Mitel Web UI. This table also identifies the variables that apply to specific parameters.
Page 400 Operational Features Configuration File Param- Mitel Web UI Parameters at Advanced Set- eters tings->Action URI Applicable Variables action uri incoming Incoming Call $$REMOTENUMBER$$ $$DISPLAYNAME$$ $$SIPUSERNAME$$ $$INCOMINGNAME$ $$LINESTATE$$ $$CALLDURATION$$ $$CALLDIRECTION$$ $$LOCALIP$$ action uri outgoing Outgoing Call $$REMOTENUMBER$$ $$SIPUSERNAME$$ $$LINESTATE$$ $$LOCALIP$$ action uri offhook...
Page 401 Operational Features Variable Description $$LINESTATE$$ Current line state associated with: • registered phone • incoming caller • outgoing caller • offhook • onhook • disconnected $$LOCALIP$$ IP Address associated with: • registered phone Note: • onhook This variable allows for enhanced informa- tion in call records and billing applications.
Page 402 You can configure this feature via the configuration files or the Mitel Web UI. Configuring XML Action URIs Use the following procedures to configure XML Action URIs using the configuration files or the Mitel Web UI. Configuration Files For specific parameters you can set in the configuration files, see Appendix A, the section, “Action URI Settings”...
Page 403 Operational Features Mitel Web UI Enter an XML URI for a successful registration in the “Successful Registration” field. For example: http://10.50.10.14/registered.php?auth name=$$SIPAUTHNAME$$ This parameter specifies the URI for which the phone executes a GET on when a successful registration event occurs.
Page 404 “Polling Action URI Settings” page A-134. Configuring Polling Action URI via the Mitel Web UI Use the following procedure to configure polling Action URI using the Mitel Web UI. Mitel Web UI Click on Advanced Settings->Action URI. In the “Poll” field, enter a URI to be called every "action uri pool interval" seconds. Enter the value in a URI format. For example, http://myserver.com/myappli.xml.
Page 405 Action URI Connected A parameter called “action uri connected” (configuration files) and “Connected” (Mitel Web UI) now allows XML scripts to determine when a call is connected. When enabled, the phone triggers an HTTP GET when it goes into the “connected”...
Page 406 Operational Features Mitel Web UI Click on Advanced Settings->Action URI. In the “Connected” field, enter a valid URI for which the phone executes a GET on, when it goes into the “connected” state. Leaving this field empty disables the Action URI Connected feature. For example, http://www.example.com/connect.php...
Page 407 An Administrator can enable the disconnect feature using the configuration files or the Mitel Web UI. Configuring the Action URI Disconnected Feature Use the following procedure to configure the Action URI Disconnected feature on the phone.
Page 408 XML content. An Administrator can enable/disable the SIP NOTIFY event using a specific parameter in the configuration files (sip xml notify event) or the Mitel Web UI (XML SIP Notify). If XML content is provided in the SIP NOTIFY, it is processed directly by the phone as it is done for an XML PUSH.
Page 409 When the phone receives the SIP NOTIFY, it will trigger the action uri xml sip notify parameter, if it has been previously configured using the configuration files or the Mitel Web UI. If the action uri xml sip notify parameter is not configured, the phone does not do anything.
Page 410 “Polling Action URI Settings” page A-134. Enabling/Disabling XML SIP NOTIFY Using the Mitel Web UI Use the following procedure to enable/disable the XML SIP NOTIFY feature in the Mitel Web UI. Mitel Web UI Enabling/Disabling the XML SIP NOTIFY Feature Click on Advanced Settings->Global SIP->Advanced SIP Settings.
Page 411 Configuring XML SIP NOTIFY using the Mitel Web UI if an Empty SIP NOTIFY Message Received by the Phone Use the following procedure in the Mitel Web UI to configure the XML SIP NOTIFY parameter when the phone receives an empty SIP NOTIFY message.
Page 412 Operational Features When an administrator enters an XML softkey URI either via the Mitel Web UI or the configuration files, they can specify the following variables: • $$SIPUSERNAME$$ • $$SIPAUTHNAME$$ • $$PROXYURL$$ • $$LINESTATE$$ • $$LOCALIP$$ • $$REMOTENUMBER$$ • $$DISPLAYNAME$$ •...
Page 413 Operational Features Mitel Web UI For the 6867i/6869i:: Click on Operation->Softkeys and XML. Select a key. In the "Type" field, select XML from the list box. In the "Label" field, enter a label that displays on the IP phone for the XML softkey. For example, "aastra".
Page 414 Operational Features Mitel Web UI In the "Value" field, enter the URI that the phone performs a GET on when the key is pressed. For example: http://10.50.10.140/script.pl?name=$$SIPUSERNAME$$ Note: You can use the following variables in the URI: • $$SIPUSERNAME$$ • $$SIPAUTHNAME$$ •...
Page 415 Operational Features Configuring XML Redirection of the Redial, Xfer, Conf, and Icom Keys, and the Voicemail Option Use the following procedure to configure XML redirection of the Redial, Xfer, Conf, and Icom keys, and the Voicemail option. Configuration Files For the specific parameters you can set in the configuration files, see Appendix A, the section, “XML Key Redirection Settings (for Redial, Xfer, Conf, Icom, Voicemail)”...
Page 416: Xml Override For A Locked Phone
A System Administrator can also lock and unlock a remote phone using the “lock” and “unlock” commands with the AastraIPPhoneExecute object in an XML application. For more information about this feature, contact Mitel Customer Support regarding the XML Development Guide.
Page 417: Configurable Indication Of Terminated Calls
Operational Features Configurable Indication of Terminated Calls An Administrator can configure a parameter called, “far-end disconnect timer” which allows you to enable or disable whether or not the near-end phone displays a disconnected screen with a “Call Terminated” message when the far-end hangs up.
Page 418: Centralized Conferencing (For Sylantro And Broadsoft Servers)
An Administrator can configure centralized conferencing on a global or per-line basis using the configuration files or the Mitel Web UI. To use the centralized conferencing after it is enabled, see your <Model-Specific> IP Phone User Guide.
Page 419: Conference
For specific parameters you can set in the configuration files, see Appendix A, the section, “Centralized Conferencing Settings” page A-77. Configuring Centralized Conferencing Using the Mitel Web UI Use the following procedure to configure centralized conferencing using the Mitel Web UI. Mitel Web UI Global Configuration Click on Advanced Settings->Global SIP Settings->Basic SIP Network Settings.
Page 420 Operational Features Mitel Web UI Per-Line Configuration Click on Advanced Settings->Line <#>->Basic SIP Network Settings In the “Conference Server URI” field, do one of the following actions: • To disable centralized conferencing on this line, leave this field empty (blank).
Page 421: Sip Join" Feature For 3-Way Conference
Operational Features Custom Ad-Hoc Conference Previously, the phone will wait for server response prior to completing the ad-hoc and centralized conference feature. This results in an interoperability issue with certain call managers, such as Genband. Now the phone no longer waits for server response before referring the call to the conference host when the "custom adhoc conference"...
Page 422: Authentication Support For Http/Https Download Methods Used With Broadsoft Client Management System (Cms)
Operational Features mode by configuring the new “confxfer live dial” parameter. In live dial mode, when the user is completing a confer- ence call or transfer, they will hear a dial tone before dialing begins. In addition, the phone will either match the number to the dial plan or wait for the set digit timeout.
Page 423 Operational Features Using the IP Phone when BroadSoft CMS is Enabled If you enable the HTTP/HTTPS digest authentication feature, the phone behaves as follows with the BroadSoft CMS tool: Factory default the phone. Configure the HTTP or HTTPS server (specify the HTTP or HTTPS server, path, and port). Restart the phone.
Page 424: Customizing The Display Columns On The M685I Expansion Module
Operational Features Customizing the Display Columns on the M685i Expansion Module The M685i Expansion Module screen displays softkeys in column format. The function keys on the bottom left of the Module allow you to display 3 full screens of softkeys. Each screen consists of 2 columns with the following default head- ings on each page: Page 1 "List 1"...
Page 425 Operational Features Expansion Module 2 (3 pages) • expmod2page1left • expmod2page1right • expmod2page2left • expmod2page2right • expmod2page3left • expmod2page3right Expansion Module 3 (3 pages) • expmod3page1left • expmod3page1right • expmod3page2left • expmod3page2right • expmod3page3left • expmod3page3right The following is an example of configuring Expansion Module 1 column headings. expmod1page1left: Personnel Ext expmod1page1right: Operations Ext expmod1page2left: Marketing Ext...
Page 426: About This Chapter
Configuring Advanced Operational Features About this Chapter The IP phones have advanced operational features you can configure using the configuration files and/or the Mitel Web UI. This chapter describes each of these features and provides procedures for configuring each feature. Topics...
Page 427 About this Chapter Topic Page “Call-Info” Header to 200ok Responses for Shared Call Appearance (SCA) Lines page 6-29 Reason Header Field in SIP Message page 6-29 Configurable “Allow” and “Allow-Event” Optional Headers page 6-30 Configurable SIP P-Asserted Identity (PAI) page 6-30 Configurable Route Header in SIP Packet page 6-31 Configurable Compact SIP Header page 6-31...
Page 428: Advanced Operational Features
Advanced Operational Features Advanced Operational Features Description This section provides the following information about advanced features of the IP phones: Feature Description TR-069 Support The IP Phones support the Technical Report (TR) 069 Protocol, a Protocol that provides the communication between Customer-Premises Equipment (CPE) (like the IP Phones) and Auto Configuration Servers (ACS) over DSL/broadband connections.
Page 429 > uppercase letters > lower case letters. Active Voice-over-IP (VoIP) Recording When using the IP phones with a Mitel call manager supporting voice recording and a recording system with the predefined subset of the SIP interface, administrators can con- figure the phones to send duplicate copies of the transmit and receive RTP or SRTP voice packets to the voice recording system.
Page 430: Tr-069 Support
The IP phones can send the MAC address and line number in the REGISTER packets making it easier for the call server when a user configures the phones via the Mitel Web UI or the IP Phone UI. The following two configurable headers send this information to the call server: Aastra-Mac: <mac address>...
Page 431 Advanced Operational Features Mitel Web UI Click on Advanced Settings->Global SIP->Advanced SIP Setting. Enable the "Send MAC Address in REGISTER Message" field by checking the check box. (Disable this field by unchecking the box). Enable the "Send Line Number in REGISTER Message" field by checking the check box.
Page 432: Sip Message Sequence For Blind Transfer
Advanced Operational Features SIP Message Sequence for Blind Transfer The SIP message sequence for Blind Transfer avoids the transfer target having two simultaneous calls. Prior to release 1.4, a CANCEL message was sent to the transfer target (if it was in a ringing state) after sending a REFER to the transferee to complete the transfer.
Page 433: Update Caller Id During A Call
Advanced Operational Features Update Caller ID During a Call It is possible for a proxy or call server to update the Caller ID information that displays on the phone during a call, by mod- ifying the SIP Contact header in the re-INVITE message. The phone displays the updated name and number information contained within the Contact header.
Page 434: Auto-Discovery Using Mdns
Advanced Operational Features Auto-discovery Using mDNS The IP phones can perform an auto-discovery of all servers on a network using mDNS. When the IP phone discovers a TFTP server, it is automatically configured by that TFTP server. An unconfigured phone (phone right out of the box) added to a network, attempts to auto-discover a configuration server on the network without any end-user intervention.
Page 435: As-Feature-Event Subscription
The IP phones support server-side Do Not Disturb (DND), Call Forward (CFWD), and Automatic Call Distribution (ACD) fea- ture events. This feature is called “as-feature-event” and works with the DND, CFWD, and ACD keys. This feature is configurable using the configuration files or the Mitel Web UI. How it Works on the Phone UI When you enable the “as-feature-event”...
Page 436 “As-Feature-Event Subscription Settings” page A-86. Configuring As-Feature-Event Subscription Using the Mitel Web UI Use the following procedure to enable/disable the server-side “as-feature-event” on the IP Phone using the Mitel Web UI. Mitel Web UI Click on Advanced Settings->LineN->Advanced SIP Settings. Enable the "As-Feature-Event Subscription" field, by checking the check box. (Disable this field by unchecking the box).
Page 437: Blacklist Duration
You can specify how long failed servers remain on the blacklist in the IP phone’s configuration file or in the Mitel Web UI. The default setting is 300 seconds (5 minutes). If you set the duration to 0 seconds, then you disable the blacklist feature.
Page 438 “Blacklist Duration Setting” page A-222. Configuring a Server Blacklist Using the Mitel Web UI You use the following procedure to configure Blacklist Duration using the Mitel Web UI. Mitel Web UI Click on Advanced Settings->Global SIP->Advanced SIP Settings In the “Blacklist Duration” field, specify the length of time, in seconds, that a failed server remains on the server blacklist. The IP phone avoids sending a SIP message to a failed server (if another server is available) for this amount of time.
Page 439: Whitelist Proxy
Advanced Operational Features Whitelist Proxy To protect your IP phone network, you can configure a “Whitelist Proxy” feature that screens incoming call requests received by the IP phones. When this feature is enabled, an IP phone accepts call requests from a trusted proxy server only. The IP phone rejects any call requests from an untrusted proxy server.
Page 440: Transport Layer Security (Tls)
Advanced Operational Features Configuring Whitelist Proxy Using the Mitel Web UI Use the following procedure to configure the Whitelist Proxy feature using the Mitel Web UI. Mitel Web UI Click on Advanced Settings->Global SIP->Advanced SIP Settings The "Whitelist Proxy" field is disabled by default. To enable this field, check the box.
Page 441 On the IP phones, an Administrator can configure TLS and Persistent TLS on a global-basis only, using the configuration files or the Mitel Web UI. There is a keep-alive feature for persistent TLS connections only. Administrators can configure this keep-alive feature using the parameter called “sip persistent tls keep alive”.
Page 442 Advanced Operational Features Configuring TLS Using the Configuration Files You use the following parameters to configure TLS in the configuration files: • sip transport protocol • sips persistent tls • sip persistent tls keep alive • sip send sips over tls •...
Page 443 Configuring TLS Using the Mitel Web UI To configure TLS using the Mitel Web UI, you must enable TLS or Persistent TLS first. Then you must define the TLS certifi- cate file names that you want the phone to use. Use the following procedure to configure TLS using the Mitel Web UI.
Page 444: 802.1X Support
Factory default and recovery mode deletes all certificates and private keys, and sets the EAP type to disabled. You can configure the 802.1x feature on the IP phone using the configuration files, the IP Phone UI, or the Mitel Web UI.
Page 445 Note: If configuring 802.1x using the IP Phone UI, the certificates and private keys must already be configured and stored on the phone. Use the configuration files or the Mitel Web UI to load certificates and private keys. 6-20 41-001561-00 REV00 – 10.2014...
Page 446 Select EAP-TLS to configure the phone to use TLS authentication. Note: The 802.1x Protocol is disabled by default. If you select EAP-TLS authentication, you must use the configuration files or the Mitel Web UI to configure the certificates and private key for the phone.
Page 447 Advanced Operational Features Configuring the 802.1x Protocol Using the Mitel Web UI Use the following procedure to configure the 802.1x Protocol on your phone using the Mitel Web UI. Mitel Web UI Click on Advanced Settings->802.1x Support. To configure EAP-MD5: In the “EAP Type”...
Page 448: Symmetric Udp Signaling
Advanced Operational Features Mitel Web UI In the “Trusted Certificates Filename” field, enter the filename that contains the trusted certificates. For example: trusted_certificates.pem. Click Save Settings to save your changes. Symmetric UDP Signaling By default, the IP phones use symmetric UDP signaling for outgoing UDP SIP messages. When symmetric UDP is enabled, the IP phone generates and listens for UDP messages using port 5060.
Page 449: Removing Useragent And Server Sip Headers
Advanced Operational Features Removing UserAgent and Server SIP Headers Currently, the phone always configures the SIP UserAgent/Server headers to contain: Aastra <PhoneModel>/<FirmwareVersion> You can suppress the addition of these headers by using the following parameter in the configuration files: • sip user-agent Setting this parameter allows you to enable or disable the addition of the User-Agent and Server SIP headers from the SIP stack.
Page 450: Gruu And Sip.instance Support
If an IP phone user enters an invalid billing code, the call fails. Mandatory versus Optional Billing Codes This release of the Mitel IP phones supports two types of billing codes: Mandatory and Optional. The Sylantro server con- figuration determines which type of billing code is used on the IP phones.
Page 451: Configurable Dns Queries
Advanced Operational Features Using mandatory billing codes, if the user is configuring a Speeddial number, then they enter the number using the fol- lowing format: – <phonenumber>%23<billingcode> To use this format with the default dial plan terminator (#), the # sign required by Sylantro as a delimiter should be rep- resented as an escaped character by using the sequence %23.
Page 452: Ignore Out Of Sequence Errors
If the NAPTR record is returned empty, the phone will use the default value “_sip._udp.test.mitel.com" for the “SRV” lookup. If the NAPTR record is returned "test.mitel.com SIP+D2U .._sip._udp.abc.mitel.co m", the phone will use “_sip._udp.abc.mitel.com" for the “SRV” lookup. If the NAPTR record is returned "test.mitel.com SIP+D2T .._sip._tcp.test.mitel.com", where the service type TCP mismatches the phone configured transport protocol “UDP”, the phone will...
Page 453: Early-Only" Parameter In Replaces Header Rfc3891
Advanced Operational Features Enabling/Disabling “Out of Order SIP Requests” Use the following procedure to enable/disable “out of order SIP requests”. Configuration Files For the specific parameter you can set in the configuration files, see Appendix A, the section, “Ignore Out of Order SIP Requests” page A-227.
Page 454: Configurable Codec Negotiation Behavior
Advanced Operational Features Configurable Codec Negotiation Behavior By default, when the phone receivess an SDP Offer with several codecs defined for the media stream, the phone will reply with an SDP Answer containing all the codecs present in the Offer (as per RFC 3264). A configuration parameter (“sip single codec reply in sdp”) is available that allows Administrators to change the phone’s codec negotiation behavior so that the phone will indicate only one preferred codec in the SDP when replying to an SDP offer (as per 3GPP TS 24.229).
Page 455: Headers
Advanced Operational Features If there is no Reason Header in the status message, the behaviour of the phone should be unchanged: • “Busy” is displayed for the status codes 486 and 503 (SERVICE UNAVAILABLE) and the busy tone will be played, •...
Page 456: Configurable Route Header In Sip Packet
CSeq: 102 OPTIONS By default, the IP Phones use the long format. However, an Administrator can provision the short (compact) format using the configuration files. The Mitel Web UI does not support this configuration feature. 6-31 41-001561-00 REV00 – 10.2014...
Page 457: Reject Inv Or Bye When Unsupported Value In Require Header
Advanced Operational Features Enabling/Disabling the Compact SIP Headers Feature Use the following procedure to enable/disable the Compact SIP Header in the SIP packet. Configuration Files For the specific parameter you can set in the configuration files, see Appendix A, the section, “Compact SIP Header”...
Page 458 Advanced Operational Features XML Key URI Description Programmable Keys Key:PrgKey1 to Key:PrgKey<n> Programmable keys 1 to <n> (valid programmable keys depend on the number of physical programmable keys on the phone) Expansion Module Keys Key:ExpMod1SoftKey1 to Key:ExpMod1SoftKey<n> Expansion module 1 softkeys 1 to <n> (valid softkeys depend on the number of physical softkeys on the expansion module) Note: The phone ignores URI expansion module key events if the keys are not physically...
Page 459: Domain Name System (Dns) Server Pre-Caching Support
Advanced Operational Features XML Key URI Description Key:NavDwn Navigation Down Key Key:NavLeft Navigation Left Key Key:NavRight Navigation Right Key Function Keys (only if physically configured on the phone or expansion module) KeyPark Park Softkey KeyPickup Pickup Softkey Notes: • If the URI key is a valid key, the phone executes the key regardless of the current state on the phone. •...
Page 460 Advanced Operational Features Configuring DNS “Host File” Pre-caching from the Configuration Server The DNS host file must reside on the same server as the configuration files (aastra.cfg/.tuz, etc.) and the filename to download is specified within the configuration. Use the following parameter to configure the phone to use the host file for host IP address lookups. Configuration Files For the specific parameter you can set in the configuration files, see Appendix A, the section, “DNS Host File”...
Page 461 Advanced Operational Features The SIP registration and SIP proxy features on the phones previously allowed the use of server queries only to live DNS servers. Using the host file and specific DNS SVR parameters extends this mechanism to allow pre-configuration of server values in the aastra.cfg file.
Page 462: Configurable Dns Maximum Cache Ttl
Advanced Operational Features If all three servers with priority 10 are unavailable, the next highest priority record is selected, in this case backupbox. This could be a server in another physical location. The server entries in the aastra.cfg file can use DNS hostnames or can use IP addresses. If hostnames are used, any pre- cached DNS A records via the host file mechanism are used before resorting to live DNS query if there is no local match.
Page 463: Configurable Transport Protocol For Sip Services And Rtcp Summary Reports
Advanced Operational Features Configuring the DNS Maximum Cache TTL Use the following procedure to configure the DNS maximum cache TTL settings. Configuration Files For the specific parameter you can set in the configuration files, see Appendix A, the section, “DNS Maximum Cache TTL Settings” page A-231.
Page 464: Configurable Alphanumeric Input Order For Username Prompts
Advanced Operational Features Configurable Alphanumeric Input Order for Username Prompts A configuration parameter username alphanumeric input order is available for the 6863i and 6865i IP phones allowing administrators the ability to change the default behavior of the keypad input order during username prompts. . By default, keypad input order during username prompts changes from uppercase letters to the respective digit and then to lowercase letters with each successive press of the key.
Page 465: Active Voice-Over-Ip (Voip) Recording
Active Voice-over-IP (VoIP) Recording Active VoIP recording is supported by the IP phones. When using the IP phones with a Mitel call manager supporting voice recording and a recording system with the predefined subset of the SIP interface, administrators can configure the phones to send duplicate copies of the transmit and receive RTP or SRTP voice packets to the voice recording system.
Page 466 Advanced Operational Features 6867i Conference Call Normal Call Recording Icons 6869i Conference Call Normal Call Recording Icons Warning! The recording icon is displayed on the IP phones to indicate the recording session is active and that a duplicate copy of the RTP/SRTP stream is to be sent from the phone to the recording server. The overall recording and its quality is dependent on the recording server and the network.
Page 467: Broadsoft Xsi Speed Dial 8 And Call Log Support
Advanced Operational Features Use the following procedure in the configuration files to configure the active VoIP recording feature Configuration Files For the specific parameter you can set in the configuration files, see Appendix A, the section, “Active VoIP Recording Settings” page A-234.
Page 468 “Speeddial” and then entering “xsi.speeddial8” in the Value field. Creating a Speed Dial 8 Softkey Key Using the Mitel Web UI Use the following procedure to create a Speed Dial 8 softkey using the Mitel Web UI: 6-43...
Page 469 Advanced Operational Features Mitel Web UI Click on Operation->Softkeys and XML. Select from Key 1 through Key 20 (6867i) or Key 44 (6869i) on the top keys Select from Key 1 through Key 18 (6867i) or Key 24 (6869i) on the bottom keys.
Page 470: Visitor Desk Phone Support
Advanced Operational Features Use the following procedure on the phone’s UI to enter user credentials and test the connection to the XSI server. IP Phone UI Press on the phone to enter the Options List. Navigate to the Credentials option and press the button or Select softkey.
Page 471 Advanced Operational Features This visitor account is the default account that the phone uses when a user is not logged in his/her specific account. In the above configuration example, the user would see the following initial screen: 6863i/6865i Visitor Account Example Visitor 12 Jul 12:49pm 6867i Visitor Account Example...
Page 472 Advanced Operational Features For example, if the “user config url” parameter is defined with valid HTTP, HTTPS, FTP, or TFTP server credentials and an unsolicited NOTIFY message containing the following XML body is received by phone: <AastraIPPhoneConfiguration setType="override"> <ConfigurationItem> <Parameter>hot desk username</Parameter> <Value>john</Value>...
Page 473 Advanced Operational Features Creating a Login Key Using the Mitel Web UI Use the following procedure to create a Login key using the phone’s Web UI: Mitel Web UI Click on Operation > Programmable Keys (6863i/6865i) or Softkeys and XML (6867i/6869i)
Page 474: Encrypted Files On The Ip Phone
Chapter 7 Encrypted Files on the IP Phone About this Chapter This chapter provides information about encryption on the IP phones and provides methods an administrator can use to store encrypted files to a server. Topics This chapter covers the following topics: Topic Page Encrypted Files on the IP Phone...
Page 475: Encrypted Files On The Ip Phone
From a Microsoft Windows command line, the System Administrator uses an Mitel-supplied configuration file encryption tool called "anacrypt.exe" to encrypt the <mac>.tuz file.
Page 476: Procedure To Encrypt Configuration Files
Procedure to Encrypt Configuration Files To encrypt the IP phone configuration files (using a Microsoft Windows OS): Obtain the anacrypt encryption tool (anacrypt.exe) from your Mitel representative. Open a command line window application (i.e. DOS window). At the prompt, enter anacrypt.exe and press <Return>.
Page 477: Vendor Configuration File Encryption
The encryption key is placed in a plain text MAC-specific configuration file that the server downloads to the phone. After the phone receives the file, it updates the encryption key. This method of encryption does not affect the implementation of the Mitel method of file encryption. Note: The aastra.cfg file is not encrypted with this feature.
Page 478 Encrypted Files on the IP Phone Configuring Vendor Configuration File Encryption Use the following procedure to configure vendor configuration file encryption on the IP Phones. Configuration Files For specific parameters you can set in the configuration files for automatic update, see Appendix A, the section, “Configuration Encryption Setting”...
Page 479: About This Chapter
This chapter provides information about upgrading the IP phone firmware. Topics This chapter covers the following topics: Topic Page Upgrading the Firmware page 8-2 Using the “Firmware Update” Page in the Mitel Web UI page 8-2 Using the Restart Feature page 8-4 Using the Auto-Resync Feature page 8-5 41-001561-00 REV00 – 10.2014...
Page 480: Using The "Firmware Update" Page In The Mitel Web Ui
Using the “Firmware Update” Page in the Mitel Web UI You can use the Mitel Web UI to manually force a firmware update from the configuration server to a phone in your net- work by selecting Advanced Settings->Firmware Update. You can configure the phone to perform the update using any of the protocols that the phone supports: TFTP, FTP, HTTP, or HTTPS.
Page 481 Upgrading the Firmware Use the following procedure to manually update the firmware on your phone from the specified configuration server. Mitel Web UI Click on Advanced Settings->Firmware Update. In the “File Name” field, enter the firmware file name (<phone model>.st) that you want to download to your IP phone. For example, 6867i.st (for a 6867i phone).
Page 482: Using The Restart Feature
“Restart phone?” Select Yes or press the Restart softkey to restart the phone Select No or press the Cancel softkey to go back to the Options Screen. Restarting the Phone Using the Mitel Web UI Mitel Web UI Click on Operation->Reset->Phone.
Page 483: Using The Auto-Resync Feature
• If a user is accessing the Mitel Web UI, they are not informed of an auto-reboot. • Any changes made using the Mitel Web UI or the IP phone UI are not overwritten by an auto-resync update. Auto- resync affects the configuration files only. However, the settings in the Mitel Web UI take precedence over the IP phone UI and the configuration files.
Page 484 • If a user is accessing the Mitel Web UI, they are not informed of an auto-reboot. • Any changes made using the Mitel Web UI or the IP phone UI are not overwritten by an auto-resync update. Auto-resync affects the con- figuration files only.
Page 485: About This Chapter
Chapter 9 Troubleshooting About this Chapter This chapter describes tasks that a system administrator can perform on the IP phones for troubleshooting purposes. It also includes answers to questions you may have while using the IP phones. Topics This chapter covers the following topics: Topic Page Troubleshooting...
Page 486: Log Settings
Mitel Technical Support can then use the information gathered to perform troubleshooting tasks. Log Settings Using the configuration files or the Mitel Web UI, you can specify the location where log information will be stored for troubleshooting purposes. In the configuration files, you use the following parameters to configure log settings: •...
Page 487 Troubleshooting Mitel Web UI Parameters Configuration File Parameters DSTORE (Delayed storage) log module dstore EPT (Endpoint module) log module ept IND (Indicator module) log module ind KBD (Keyboard module) log module kbd NET (Network module) log module net PROVIS (Provisioning module)
Page 488: Support Information
Mitel Technical Support uses this support information for troubleshooting the IP phone when required. Using the Mitel Web UI and selecting “Show Task and Stack Status” displays the tasks and stack status on the IP phone. This screen also displays the Free Memory and the Max Block Free Memory currently on the phone as shown in the fol- lowing illustration.
Page 489 Max Memory Block Size Free Memory Performing Troubleshooting Tasks Use the following procedures to perform troubleshooting on the IP phone via the configuration files or the Mitel Web UI. Configuration Files For specific parameters you can set in the configuration files, see...
Page 490 Troubleshooting Mitel Web UI Click on Advanced Settings->Troubleshooting. To set log settings: In the "Log IP" field, enter the IP address of the log server (i.e. the server to which log information will be transmitted). In the "Log Port" field, enter the port number associated with the IP address specified in the "Log IP" field. This port passes the information from the IP phone to the IP address location.
Page 491: Watchdog Task Feature
To display task and stack status information, as well as Free Memory and Maximum Block Free Memory on the phone, click on Show in the "Show Task and Stack Status" field. Note: The local and server configuration file information and the task and stack status information is for use by Mitel Technical Support for trou- bleshooting purposes. Reference For information that describes solutions to most common problems using the IP phones, see the next section, “Trouble-...
Page 492 “WatchDog Settings” page A-242. Use the following procedure to enable/disable the WatchDog task for the IP Phones using the Mitel Web UI. You can also view the “Crash Log” generated by the WatchDog task using the Mitel Web UI. Mitel Web UI Click on Advanced Settings->Troubleshooting.
Page 493: Error Messages
The IP Phone UI has a selection on the Phone Status page called, “Error Messages” at the location, Options->Phone Status- >Error Messages (6863i and 6865i) or Options->Status->Error Messages (6867i and 6869i). The Mitel Web UI also allows you to view these error messages at the location Advanced Settings->Troubleshooting->Error Messages. These options allow you to view error messages generated by modules during startup only (not after registration has completed).
Page 494: Warning Message Display
An Administrator or User can manually send the files when required using the IP Phone UI or the Mitel Web UI. Each time the files are generated and uploaded, a new timestamp on the file name is created so that existing files are not overwritten on the server.
Page 495 Local.cfg - File in the format MAC ID_Date_Time_local.cfg that contains information of locally modified values made using the Mitel Web UI and/or the IP Phone UI. The MAC address, date, and time are specified in the file name to identify the phone sending the information, and the date and time the file was generated and sent to the server.
Page 496 Select Yes or press the Upload softkey. The phone immediately generates the applicable Support Information files (server.cfg, local. cfg, and/or crash.cfg) and sends the files to the pre-defined server. The message “Files Sent” displays. Generating and Sending Support Information from the Mitel Web UI Use the following procedure to generate and send Support Information files to the server Mitel Web UI Click on Status->System Information->...
Page 497: Troubleshooting Solutions
"No Service" message does not display, and the message waiting indicator (MWI) does not come on. Check that the "Registrar Server" IP address in the Mitel Web UI at Advanced Settings->Global SIP is correct. Check the "sip registrar ip" parameter in the configuration files is correct.
Page 498: Why Does My Phone Display "Bad Encrypted Config
4-3 for more information on option precedence. For procedures on configuring the TFTP server using the IP phone UI and the Mitel Web UI, see Chapter 4, the section, “Configuring the Configuration Server Protocol” page 4-80. For specific protocol parameters you can set in the configuration files, see Appendix A, the section, “Configuration Server...
Page 499: How Do I Restart The Ip Phone
“Restart phone?” Select Yes or press the Restart softkey to restart the phone Select No or press the Cancel softkey to go back to the Options Screen. Mitel Web UI Click on Operation->Reset->Phone. Click Restart to restart the phone. How do I set the IP phone to factory default?
Page 500: How Do I Erase The Phone's Local Configuration
Select Yes or press the Reset softkey to factory default the phone. The phone immediately sets the phone to factory defaults and automatically restarts the phone. Mitel Web UI Click on Operation->Reset->Current Settings. In the "Restore to Factory Defaults" field, click Restore.
Page 501: How To Reset A User's Password
Select Yes or press the Reset softkey to erase the local configuration. The phone immediately erases the local configuration and automatically restarts the phone. Mitel Web UI Click on Operation->Reset->Current Settings. In the "Remove Local Configuration Settings" field, click Remove.
Page 502 Press the down navigation key and enter the new password again in the <Re-enter Password> field. Press the Save softkey. A message, "Password Changed" displays on the screen. Mitel Web UI Click on Operation->User Password. In the "Current Password" field, enter the current user password.
Page 503: How Do I Lock And Unlock The Phone
Troubleshooting Solutions How do I lock and unlock the phone? For the 6863i/6865i: IP Phone UI Lock the phone: Press on the phone to enter the Options List. Select Phone Lock. The prompt, “Lock the phone?” displays. Press Lock to lock the phone. Unlock the phone: Press on the phone to enter the Options List.
Page 504 Troubleshooting Solutions Mitel Web UI Click on Operation->Phone Lock. Lock the phone: In the “Lock the Phone?” field, click Lock. The phone locks dynamically and displays the following message: “Phone is locked”. Unlock the phone: Click on Operation->Phone Lock. In the “Unlock the Phone?” field, click Unlock.
Page 505: Configuration Parameters
Password Settings page A-13 Emergency Dial Plan Settings page A-14 Emergency Call Behavior Settings page A-14 User Dial Plan Setting page A-15 Mitel Web UI Settings page A-15 Configuration Server Settings page A-15 Multiple Configuration Server Settings page A-23 Network Address Translation (NAT) Settings page A-24 Rport Setting page A-25...
Page 506 About this Appendix Topic Page Backlight Mode Settings page A-52 Brightness Level Settings page A-53 Background Image on Idle Screen page A-54 Home/Idle Screen Settings page A-54 Screen Saver Settings page A-55 Picture ID Feature page A-55 DHSG Settings page A-56 Live Dialpad Settings page A-56 SIP Local Dial Plan Settings page A-57 SIP Outbound Support page A-58...
Page 507: About This Appendix
Codec Negotiation Behavior page A-164 Group Paging RTP Settings page A-164 Audio Transmit and Receive Gain Adjustment Settings page A-165 Disable User Login to Mitel Web UI page A-166 Minimum Ringer Volume page A-167 Terminated Calls Indicator page A-167 Directed Call Pickup (BLF or XML Call Interception) Settings page A-167...
Page 508 About this Appendix Topic Page Mapping Key Settings page A-170 Send DTMF for Remapping Conference or Redial Key page A-171 Park and Pickup Settings page A-172 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters page A-174 Softkey Settings page A-175 Programmable Key Settings page A-183 Top Softkey Settings page A-187 Configurable Positioning of Programmed Softkeys page A-181...
Page 509 About this Appendix Topic Page User-Agent Setting page A-225 GRUU and sip.instance Support page A-226 DNS Query Setting page A-226 Ignore Out of Order SIP Requests page A-227 Optional “Allow” and “Allow-Event” Headers page A-227 P-Asserted Identity (PAI) page A-227 Route Header in SIP Packet page A-228 Compact SIP Header page A-228 Rejection of INV or BYE...
Page 510: Setting Parameters In Configuration Files
Setting Parameters in Configuration Files Setting Parameters in Configuration Files You can set specific configuration parameters in the configuration files for configuring you IP phone. The aastra.cfg, <model>.cfg, and <mac>.cfg files are stored on the server. The aastra.cfg file stores global IP phone configuration set- tings.
Page 511: Simplified Ip Phone Ui Options Menu
IP Phone UI. If the network settings become mis-configured, you must “factory default” the phone and use the full menu to recover the network settings from the Phone UI OR use the Mitel Web UI to configure the network settings. Format...
Page 512 Operational, Basic, and Advanced Parameters Parameter – Configuration Files aastra.cfg, <model>.cfg, <mac>.cfg Description This parameter assigns a static IP address to the IP phone device. Note: For DHCP to automatically populate this parameter, your DHCP server must support Option 66. Format IP address Default Value...
Page 513 Operational, Basic, and Advanced Parameters Parameter – Configuration Files dns1 aastra.cfg, <model>.cfg, <mac>.cfg Description Primary DNS server IP address. For any of the IP address settings on the IP phone a domain name value can be entered instead of an IP address. With the help of the DNS servers the domain names for such parameters can then be resolved to their correspond- ing IP addresses.
Page 514 Operational, Basic, and Advanced Parameters Parameter – Configuration Files ethernet port 1 aastra.cfg, <model>.cfg, <mac>.cfg Description The send (TX) and receive (RX) method to use on Ethernet port 1 to transmit and receive data over the LAN. Format Integer Default Value Range 0 - Auto Negotiate 1 - Full Duplex, 10Mbps...
Page 515: Dhcp Option Settings
Operational, Basic, and Advanced Parameters DHCP Option Settings Option 12 Parameter– Configuration Files hostname aastra.cfg, <model>.cfg, <mac>.cfg Description Specifies the hostname DHCP Option 12 that the phone sends with the DHCP Request packet. Note: If you change this parameter, you must restart your phone for the change to take affect. Format String Default Value...
Page 516 Operational, Basic, and Advanced Parameters Option 120 Parameter – Configuration Files use dhcp option 120 aastra.cfg, <model>.cfg, <mac>.cfg Description Enables support for DHCP Option 120 on the IP phones. DHCP Option 120 allows SIP clients to locate a local SIP server (i.e. outbound proxy server) that can be used for all outbound SIP requests.
Page 517: Password Settings
Operational, Basic, and Advanced Parameters Password Settings Parameter – Configuration Files admin password aastra.cfg, <model>.cfg, <mac>.cfg Description Allows you to set a new administrator password for the IP phone. Note: The IP phones support numeric characters only in passwords. If you enter a password with alpha characters, the phone uses the default password instead.
Page 518: Emergency Dial Plan
Operational, Basic, and Advanced Parameters Emergency Dial Plan Settings Parameter – Configuration Files emergency dial plan aastra.cfg, <model>.cfg, <mac>.cfg Description Allows you to specify an emergency number to use on your IP phone so a caller can con- tact emergency services in the local area when required. The default emergency numbers on the IP phones is 911, 999, 112, and 110.
Page 519: User Dial Plan Setting
<model>.cfg, <mac>.cfg Description Enables or disables the Mitel Web UI interface for a single IP phone when this parameter is entered in the <mac>.cfg file. Enables or disables the Mitel Web UI interface for all phones when this parameter is placed in the aastra.cfg file.
Page 520 Operational, Basic, and Advanced Parameters Parameter – Configuration Files tftp server aastra.cfg, <model>.cfg, <mac>.cfg Description The TFTP server’s IP address. If DHCP is enabled and the DHCP server provides the infor- mation, this field is automatically populated. Use this parameter to change the IP address or domain name of the TFTP server.
Page 521 Operational, Basic, and Advanced Parameters Parameter – Configuration Files alternate tftp path aastra.cfg, <model>.cfg, <mac>.cfg Description Specifies a path name for which the configuration files reside on an alternate TFTP server for downloading to the IP Phone. Note: Enter the path name in the form folderX\folderX\folderX. For example, ipphone\6867i\configfiles.
Page 522 Operational, Basic, and Advanced Parameters Parameter – Configuration Files ftp path aastra.cfg, <model>.cfg, <mac>.cfg Description Specifies a path name for which the configuration files reside on an FTP server for down- loading to the IP Phone. Note: Enter the path name in the form folderX\folderX\folderX. For example, ipphone\6867i\con- figfiles.
Page 523 Operational, Basic, and Advanced Parameters Parameter – Configuration Files http server aastra.cfg, <model>.cfg, <mac>.cfg Description The HTTP server’s IP address. This will become effective after this configuration file has been downloaded into the phone. Optional: You can also assign an HTTP relative path to the HTTP server. See the next parameter (http path).
Page 524 Operational, Basic, and Advanced Parameters Parameter – Configuration Files https server aastra.cfg, <model>.cfg, <mac>.cfg Description The HTTPS server’s IP address. This will become effective after this configuration file has been downloaded into the phone. Optional: You can also assign an HTTPS relative path to the HTTPS server. See the next parameter (https path).
Page 525 • If a user is accessing the Mitel Web UI, they are not informed of an auto-reboot. • Any changes made using the Mitel Web UI or the IP phone UI are not overwritten by an auto-resync update. Auto-resync affects the configuration files only. However, the set- tings in the Mitel Web UI take precedence over the IP phone UI and the configuration files.
Page 526 • The resync time is based on the local time of the IP phone. • The value of 00:00 is 12:00 A.M. • When selecting a value for this parameter in the Mitel Web UI, the values are in 30- minute increments only.
Page 527: Multiple Configuration Server Settings
Operational, Basic, and Advanced Parameters Multiple Configuration Server Settings Parameter – Configuration Files firmware server aastra.cfg, <model>.cfg, <mac>.cfg Description Specifies either a full or partial URL of a server (other than the original configuration server) from which the phones in the network get their firmware. Note: The default method for the update of firmware to the phones is from the original con- figuration server.
Page 528: Network Address Translation (Nat)
Operational, Basic, and Advanced Parameters Network Address Translation (NAT) Settings Parameter – Configuration Files sip nat ip aastra.cfg, <model>.cfg, <mac>.cfg Description IP address of the network device that enforces NAT. Format IP Address Default Value 0.0.0.0 Range Not Applicable Example sip nat ip: 192.245.2.1 Parameter –...
Page 529: Rport Setting
Operational, Basic, and Advanced Parameters Rport Setting Parameter – Configuration Files sip rport aastra.cfg, <model>.cfg, <mac>.cfg Description Allows you to enable (1) or disable (0) the use of Rport on the IP phone. “Rport” in RFC 3581, allows a client to request that the server send the response back to the source IP address and the port from which the request came.
Page 530: Local Sip Tls Port
IP Address or Fully Qualified Domain Name (FQDN) Default Value 0.0.0.0 Range Two (2) IP addresses or domain names separated by a comma Note: The first is the primary and the second is the backup. Example sip stun ip: 10.50.103.12, stunbackup.mitel.com A-26 41-001561-00 REV00 – 10.2014...
Page 531: Sip Turn Parameters
IP Address or Fully Qualified Domain Name (FQDN) Default Value 0.0.0.0 Range Two (2) IP addresses or domain names separated by a comma Note: The first is the primary and the second is the backup. Example sip turn ip: 10.50.103.12, turnbackup.mitel.com A-27 41-001561-00 REV00 – 10.2014...
Page 532 Operational, Basic, and Advanced Parameters Parameter – Configuration Files sip turn port aastra.cfg, <model>.cfg, <mac>.cfg Description Port number of the TURN server (also known as Traversal Using Relay NAT). Note: The NAT IP configuration parameter takes precedence over the STUN and TURN parameters.
Page 533: Sip Keep Alive Support
Operational, Basic, and Advanced Parameters SIP Keep Alive Support Parameter – Configuration Files sip keepalive timer aastra.cfg, <model>.cfg, <mac>.cfg Description This value is how many seconds to wait before sending a SIP UDP keep alive packet to the configured SIP servers. A zero value disables this feature. Note: This is only for UDP transport protocol.
Page 534: Https Server Certificate Validation Settings
Operational, Basic, and Advanced Parameters Parameter – Configuration Files https block http post xml aastra.cfg, <model>.cfg, <mac>.cfg Description Enables or disables the blocking of XML scripts from HTTP POSTs. Some client applications use HTTP POSTs to transfer XML scripts. The phones’s HTTP server accepts these POSTs even if server redirection is enabled, effectively bypassing the secure connection.
Page 535 Operational, Basic, and Advanced Parameters Parameter– Configuration Files https validate expires aastra.cfg, <model>.cfg, <mac>.cfg Description Enables or disables the HTTPS validation of the expiration of the certificates. When this parameter is set to 1, the HTTPS client verifies whether or not a certificate has expired prior to accepting the certificate.
Page 536 Operational, Basic, and Advanced Parameters Parameter– Configuration Files https user certificates aastra.cfg, <model>.cfg, <mac>.cfg Description Specifies a file name for a .PEM file located on the configuration server. This file contains the User-provided certificates in PEM format. These certificates are used to validate peer certifi- cates.
Page 537: Virtual Local Area Network (Vlan) Settings
Operational, Basic, and Advanced Parameters Virtual Local Area Network (VLAN) Settings Global Parameters Parameter – Configuration Files tagging enabled aastra.cfg, <model>.cfg, <mac>.cfg Description Enables or disables VLAN on the IP phones. This is a global setting. Format Boolean Default Value 0 (false) Range 0 (false)
Page 538 Operational, Basic, and Advanced Parameters LAN Port (Ethernet Port 0) Parameters Parameter – Configuration Files vlan id aastra.cfg, <model>.cfg, <mac>.cfg Description Allows you to configure a VLAN ID that associates with the physical Ethernet Port 0 (LAN port). Notes: • Setting the “vlan id” to 4095 and “vlan id port 1” to any ID from 1 to 4094 will allow frames from the PC port (containing a VLAN ID) to be untagged before being forwarded to the LAN port and frames from the LAN port (without a VLAN ID) to be tagged with the configured VLAN ID before being forwarded to the PC port.
Page 539 Operational, Basic, and Advanced Parameters The following table identifies the default DSCP-to-priority mapping structure. DSCP Range DSCP Priority 8-15 16-23 24-31 32-39 40-47 48-55 56-63 PC Port (Ethernet Port 1) Parameters Parameter – Configuration Files vlan id port 1 aastra.cfg, <model>.cfg, <mac>.cfg Description Allows you to configure a VLAN ID that associates with the physical Ethernet Port 1 (PC port).
Page 540: Rtcp Summary Reports
Operational, Basic, and Advanced Parameters Parameter – Configuration Files qos eth port 1 priority aastra.cfg, <model>.cfg, <mac>.cfg Description Specifies the priority value used for passing VLAN packets through to a PC via Port 1. Format Integer Default Value Range 0 to 7 Example qos eth port 1 priority: 3 RTCP Summary Reports...
Page 541 Operational, Basic, and Advanced Parameters Parameter – Configuration Files sip rtcp summary report collector port aastra.cfg, <model>.cfg, <mac>.cfg Description Specifies the port address of the hostname server receiving the RTCP summary reports. Note: You must restart the phone after setting a value for this parameter. Format Integer Default Value...
Page 542: Type Of Service (Tos)/Dscp Settings
Operational, Basic, and Advanced Parameters Parameter – Configuration Files sip lineN rtcp summary report col- aastra.cfg, <model>.cfg, <mac>.cfg lector port (N is a line number from 1 to 9) Description Per-line parameter specifying the port address of the server receiving the RTCP summary reports.
Page 543: Time And Date Settings
Operational, Basic, and Advanced Parameters Time and Date Settings Parameter – Configuration Files time format aastra.cfg, <model>.cfg, <mac>.cfg Description This parameter changes the time to 12 hour or 24 hour format. Use “0” for the 12 hour format and “1” for the 24 hour format. Format Integer Default Value...
Page 544 Operational, Basic, and Advanced Parameters Time Zone Name Parameter – Configuration Files time zone name aastra.cfg, <model>.cfg, <mac>.cfg Description Assigns a time zone name to the time server. The Custom option allows you to customize additional time zone parameters. The DP-Dhcp option allows you to enable and disable a DHCP Option 2 value for the phone to use as an offset from Coordinated Universal Time (UTC).
Page 545 Operational, Basic, and Advanced Parameters Time Zone Name/Time Zone Code Table Time Zone Name Time Zone Code AD-Andorra AE-Dubai AG-Antigua AI-Anguilla AL-Tirane AN-Curacao AR-Buenos Aires AR-Saudi Arabia AS-Pago Pago AT-Vienna AU-Lord Howe AU-Tasmania AU-Melbourne AU-Sydney AU-Broken Hill AU-Brisbane AU-Lindeman AU-Adelaide AU-Darwin AU-Perth AW-Aruba...
Page 546 Operational, Basic, and Advanced Parameters Time Zone Name Time Zone Code CA-Newfoundland CA-Atlantic CA-Eastern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Yukon CH-Zurich CK-Rarotonga CL-Santiago CL-Easter CN-Beijing CO-Bogota CR-Costa Rica CU-Havana CY-Nicosia CZ-Prague DE-Berlin DK-Copenhagen DM-Dominica DO-Santo Domingo Dhcp EE-Tallinn ES-Madrid ES-Canary FI-Helsinki FJ-Fiji FK-Stanley FO-Faeroe...
Page 547 Operational, Basic, and Advanced Parameters Time Zone Name Time Zone Code LC-St Lucia LI-Vaduz LT-Vilnius LU-Luxembourg LV-Riga MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MU-Mauritius MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-Tijuana NI-Managua NL-Amsterdam NO-Oslo NR-Nauru NU-Niue NZ-Auckland NZ-Chatham OM-Muscat PA-Panama PE-Lima...
Page 548: Time Server Settings
Operational, Basic, and Advanced Parameters Time Zone Name Time Zone Code SA-Saudi Arabia SE-Stockholm SG-Singapore SI-Ljubljana SK-Bratislava SM-San Marino SR-Paramaribo SV-El Salvador TR-Istanbul TT-Port of Spain TW-Taipei UA-Kiev US-Eastern US-Central US-Mountain US-Pacific US-Alaska US-Aleutian US-Hawaii UY-Montevideo VA-Vatican VE-Caracas YU-Belgrade Time Server Settings Parameter –...
Page 549 Operational, Basic, and Advanced Parameters Parameter – Configuration Files time server1 aastra.cfg, <model>.cfg, <mac>.cfg Description The primary time server's IP address or qualified domain name. If the time server is ena- bled, the value for time server1 will be used to request the time. Note: For DHCP to automatically populate this parameter, your DHCP server must support Option 42.
Page 550: Custom Time Zone And Dst Settings
Operational, Basic, and Advanced Parameters Custom Time Zone and DST Settings Note: To use the parameters in this section, the “time zone name” parameter must be set to “Custom”. See page A-40 more information. Parameter – Configuration Files time zone minutes aastra.cfg, <model>.cfg, <mac>.cfg Description The number of minutes the timezone is offset from UTC (Coordinated Universal Time).
Page 551 Operational, Basic, and Advanced Parameters Parameter – Configuration Files dst minutes aastra.cfg, <model>.cfg, <mac>.cfg Description The number of minutes to add during Daylight Saving Time. Valid values are a positive integer between 0 to 60. Format Integer Default Value Not Applicable Range 0-60 Example...
Page 552 Operational, Basic, and Advanced Parameters Parameter – Configuration Files dst end month aastra.cfg, <model>.cfg, <mac>.cfg Description The month that DST ends. Valid values are 1 to 12 (January to December). Format Integer Default Value Not Applicable Range 1 (January) 2 (February) 3 (March) 4 (April) 5 (May)
Page 553 Operational, Basic, and Advanced Parameters Parameter – Configuration Files dst end hour aastra.cfg, <model>.cfg, <mac>.cfg Description The hour that DST ends. Valid values are an integer from 0 (midnight) to 23. Format Integer Default Value Not Applicable Range 0 (midnight) to 23 Example dst end hour: 23 Relative Time...
Page 554 Operational, Basic, and Advanced Parameters Parameter – Configuration Files dst start week aastra.cfg, <model>.cfg, <mac>.cfg Description The week in the specified month in which DST starts. Valid value is a positive or nega- tive integer from 1 to 5. Format Integer Default Value Not Applicable...
Page 555 Operational, Basic, and Advanced Parameters Parameter – Configuration Files dst start day aastra.cfg, <model>.cfg, <mac>.cfg Description The day of the specified week in the specified month that DST starts on. Valid values are an integer from 1 to 7. Format Integer Default Value Not Applicable...
Page 556: Backlight Mode Settings
Operational, Basic, and Advanced Parameters Parameter – Configuration Files dst end hour aastra.cfg, <model>.cfg, <mac>.cfg Description The hour that DST ends. Valid values are an integer from 0 (midnight) to 23. Format Integer Default Value Not Applicable Range 0 (midnight) to 23 Example dst end hour: 23 Backlight Mode Settings...
Page 557: Brightness Level Settings
Operational, Basic, and Advanced Parameters Brightness Level Settings Note: Applicable to the 6867i and 6869i IP Phones only. Parameter – Configuration Files bl on time aastra.cfg, <model>.cfg, <mac>.cfg Description Allows you to set the amount of time, in seconds, that the backlight stays ON before turning OFF because of inactivity.
Page 558: Background Image On Idle Screen
Operational, Basic, and Advanced Parameters Background Image on Idle Screen Note: Applicable to the 6867i and 6869i IP Phones only. Parameter– Configuration Files background image aastra.cfg, <model>.cfg, <mac>.cfg Description Specifies the location of the background image for the idle screen on 6867i and 6869i phones.
Page 559: Screen Saver Settings
Operational, Basic, and Advanced Parameters Screen Saver Settings Note: Applicable to the 6867i and 6869i IP Phones only. Parameter– Configuration Files screen save time aastra.cfg, <model>.cfg, <mac>.cfg Description Specifies the amount of time (in seconds) the phone must be idle before the 6867i/6869i IP phone’s screen saver initiates.
Page 560: Dhsg Settings
Operational, Basic, and Advanced Parameters DHSG Settings Note: Applicable to the 6865i, , 6867i, and 6869i IP Phones only. Parameter – Configuration Files dhsg aastra.cfg, <model>.cfg, <mac>.cfg Description Enables and disables the DHSG headset support on the phone. Note: The phones that support DHSG are the 6865i, 6867i, and 6869i. For more information about installing a DHSG headset on your phone, see your IP Phone-Specific Installation Guide.
Page 561: Sip Local Dial Plan Settings
“x+#|xx+*”. If this is the case, the Administrator can- not change the dial plan from the configuration files. The dial plan must be changed from the Mitel Web UI. Example sip dial plan: "X+#|XXX+*"...
Page 562: Sip Outbound Support
Operational, Basic, and Advanced Parameters Parameter – Configuration Files sip digit timeout aastra.cfg, <model>.cfg, <mac>.cfg Description Represents the time, in seconds, between consecutive key presses on the IP phone. The default for this parameter is 4 seconds. If you press a key on the phone and wait 4 sec- onds before pressing the next key, the key times out and cancels the digit selection.
Page 563: Sip Basic, Global Settings
Operational, Basic, and Advanced Parameters SIP Basic, Global Settings SIP Global Authentication Settings Parameter – Configuration Files sip screen name aastra.cfg, <model>.cfg, <mac>.cfg Description Used to display text on the screen of the phone. You may want to set this parameter to display the user’s name of the phone.
Page 564 Operational, Basic, and Advanced Parameters Parameter – Configuration Files sip display name aastra.cfg, <model>.cfg, <mac>.cfg Description Used in the display name field of the From SIP header field. Some IP PBX systems use this as the caller’s ID and some may overwrite this with the string that is set at the PBX sys- tem.
Page 565 Operational, Basic, and Advanced Parameters Parameter – Configuration Files sip bla number aastra.cfg, <model>.cfg, <mac>.cfg Description Allows you to assign a phone number that is shared across all IP phones. Format Integer Default Value Not Applicable Range Not Applicable Example sip bla number: 1010 Parameter –...
Page 566: Call Waiting Settings
Operational, Basic, and Advanced Parameters Call Waiting Settings Parameter – Configuration Files call waiting aastra.cfg, <model>.cfg, <mac>.cfg Description Allows you to enable or disable Call Waiting on the IP phone. If you enable call waiting (default), the user has the option of accepting a second call while currently on the first call.
Page 567 Operational, Basic, and Advanced Parameters Parameter – Configuration Files call waiting tone period aastra.cfg, <model>.cfg, <mac>.cfg Description Specifies the time period, in seconds, that the call waiting tone is audible on an active call when another call comes in. When enabled, the call waiting tone plays at regular intervals for the amount of time set for this parameter.
Page 568 Operational, Basic, and Advanced Parameters Parameter – Configuration Files sip backup proxy ip aastra.cfg, <model>.cfg, <mac>.cfg Description The IP address of the backup SIP proxy server for which the IP phone uses when the pri- mary SIP proxy is unavailable. Format IP address or fully qualified Domain Name Default Value...
Page 569 Operational, Basic, and Advanced Parameters Parameter – Configuration Files sip registrar ip aastra.cfg, <model>.cfg, <mac>.cfg Description The address of the registrar for which the IP phone uses to send REGISTER requests. A SIP registrar is a server that maintains the location information of the IP phone. A global value of 0.0.0.0 disables registration.
Page 570: Backup Outbound Proxy (Global Settings
IP address or fully qualified Domain Name Default Value 0.0.0.0 Range Not Applicable Example sip backup outbound proxy: drax.us.mitel.com Parameter – Configuration Files sip backup outbound proxy port aastra.cfg, <model>.cfg, <mac>.cfg Description The backup outbound proxy port on the backup outbound proxy server to which the IP phone sends all SIP messages.
Page 571: Sip Basic, Per-Line Settings
Operational, Basic, and Advanced Parameters SIP Basic, Per-Line Settings The following parameters are SIP per-line settings. The value of "N" is 1 - 9 or 1-6 depending on your model phone. SIP Per-Line Authentication Settings Parameter – Configuration Files sip lineN screen name aastra.cfg, <model>.cfg, <mac>.cfg (N is a line number from 1 to 9) Description...
Page 572 Operational, Basic, and Advanced Parameters Parameter – Configuration Files sip lineN user name aastra.cfg, <model>.cfg, <mac>.cfg (N is a line number from 1 to 9) Description Used in the name field of the SIP URI for the IP phone and for registering the IP phone at the registrar.
Page 573 Operational, Basic, and Advanced Parameters Parameter – Configuration Files sip lineN password aastra.cfg, <model>.cfg, <mac>.cfg (N is a line number from 1 to 9) Description The password that will be used to register at the registrar. Format Text Default Value Not Applicable Range Up to 20 alphanumeric characters...
Page 574 Operational, Basic, and Advanced Parameters Parameter – Configuration Files sip lineN mode aastra.cfg, <model>.cfg, <mac>.cfg (N is a line number from 1 to 9) Description Allows you to configure the mode of the line. Applicable values are: • Generic - Normal line •...
Page 575 Operational, Basic, and Advanced Parameters SIP Per-Line Call Waiting Setting Parameter – Configuration Files sip lineN call waiting aastra.cfg, <model>.cfg, <mac>.cfg (N is a line number from 1 to 9) Description Allows you to enable or disable Call Waiting on the IP phone on a per line basis. If you enable call waiting (default), the user has the option of accepting a second call while currently on the first call.
Page 576 Operational, Basic, and Advanced Parameters Parameter – Configuration Files sip lineN proxy port aastra.cfg, <model>.cfg, <mac>.cfg (N is a line number from 1 to 9) Description The proxy server's port number Format Integer Default Value Range Not Applicable Example sip line1 proxy port: 5060 Parameter –...
Page 577 Operational, Basic, and Advanced Parameters Parameter – Configuration Files sip lineN outbound proxy port aastra.cfg, <model>.cfg, <mac>.cfg (N is a line number from 1 to 9) Description The proxy port on the proxy server to which the IP phone sends all SIP messages. Format Integer Default Value...
Page 578 Operational, Basic, and Advanced Parameters Parameter – Configuration Files sip lineN backup registrar ip aastra.cfg, <model>.cfg, <mac>.cfg (N is a line number from 1 to 9) Description The address of the backup registrar (typically, the backup SIP proxy) for which the IP phone uses to send REGISTER requests if the primary registrar is unavailable.
Page 579: Backup Outbound Proxy (Per-Line Settings
IP address or fully qualified Domain Name Default Value 0.0.0.0 Range Not Applicable Example sip line1 backup outbound proxy: drax.us.mitel.com Parameter – Configuration Files sip lineN backup outbound proxy port aastra.cfg, <model>.cfg, <mac>.cfg (N is a line number from 1 to 9)
Page 580: Shared Call Appearance (Sca) Call Bridging
Operational, Basic, and Advanced Parameters Shared Call Appearance (SCA) Call Bridging Global Setting Parameter – Configuration Files sip sca bridging aastra.cfg, <model>.cfg, <mac>.cfg Description Enables/disables SCA bridging on the phone-side on a global basis. Note: You must restart the phone after setting a value for this parameter. Format Boolean Default Value...
Page 581: Centralized Conferencing Settings
Operational, Basic, and Advanced Parameters Centralized Conferencing Settings Global Setting Parameter – Configuration Files sip centralized conf aastra.cfg, <model>.cfg, <mac>.cfg Description Globally enables or disables SIP centralized conferencing for an IP phone as follows: • To disable centralized conferencing, leave this field empty (blank). •...
Page 582: Custom Ad-Hoc Conference
Operational, Basic, and Advanced Parameters Custom Ad-Hoc Conference Parameter – Configuration Files custom adhoc conference aastra.cfg, <model>.cfg, <mac>.cfg Description Enables/disables the phone to interoperate with Genband Call Manager for ad-hoc con- ference. Format Boolean Default Value 0 (disabled) Range 0 (disabled) 1 (enabled) Example custom adhoc conference: 1...
Page 583: Http/Https Authentication Support For Broadsoft Cms
Operational, Basic, and Advanced Parameters HTTP/HTTPS Authentication Support for BroadSoft CMS Parameter – Configuration Files http digest username aastra.cfg, <model>.cfg, <mac>.cfg Description Specifies the username to use for HTTP/HTTPS digest authentication. The server uses this username for authentication purposes when loading configuration to the phone over HTTP/HTTPS.
Page 584: Advanced Sip Settings
Operational, Basic, and Advanced Parameters Advanced SIP Settings Parameter – Configuration Files sip explicit mwi subscription aastra.cfg, <model>.cfg, <mac>.cfg Description If the IP phone has a message waiting subscription with the Service Provider, a Mes- sage Waiting Indicator (MWI) (LED or display icon) tells the user there is a message on the IP Phone.
Page 585 Operational, Basic, and Advanced Parameters Parameter – Configuration Files sip session timer aastra.cfg, <model>.cfg, <mac>.cfg Description The time, in seconds, that the IP phone uses to send periodic re-INVITE requests to keep a session alive. The proxy uses these re-INVITE requests to maintain the status' of the connected sessions.
Page 586 Operational, Basic, and Advanced Parameters Parameter – Configuration Files sip transport protocol aastra.cfg, <model>.cfg, <mac>.cfg Description The protocol that the IP phone uses to send out SIP messages. Notes: • If you set the value of this parameter to 4 (TLS), the phone checks to see if the “sips persistent tls”...
Page 587 Operational, Basic, and Advanced Parameters Parameter – Configuration Files sip registration renewal timer aastra.cfg, <model>.cfg, <mac>.cfg Description The threshold value, in seconds, prior to expiration, that the phone renews registrations. The phone will automatically send registration renewals half-way through the registra- tion period, unless half-way is more than the threshold value.
Page 588 Operational, Basic, and Advanced Parameters Parameter – Configuration Files sip blf subscription period aastra.cfg, <model>.cfg, <mac>.cfg Description The requested duration, in seconds, before the BLF subscription times out. The 6865i, 6867i, and 6869i IP phones re-subscribe to the BLF subscription service before the defined subscription period ends.
Page 589: Missed Call Summary Subscription Settings
Operational, Basic, and Advanced Parameters Missed Call Summary Subscription Settings Global Parameters Parameter – Configuration Files sip missed call summary aastra.cfg, <model>.cfg, <mac>.cfg subscription Description Enables or disables the Missed Call Summary Subscription feature. This feature allows missed calls that have been redirected by the server, to be incre- mented in the missed calls indicator on the phone it was initially directed to.
Page 590: As-Feature-Event Subscription Settings
Operational, Basic, and Advanced Parameters Per-Line Parameter Parameter – Configuration Files sip lineN missed call summary aastra.cfg, <model>.cfg, <mac>.cfg subscription (N is a line number from 1 to 9) Description Enables or disables the Missed Call Summary Subscription feature. This feature allows missed calls that have been redirected by the server, to be incre- mented in the missed calls indicator on the phone it was initially directed to.
Page 591: Transport Layer Security (Tls) Settings
Operational, Basic, and Advanced Parameters Transport Layer Security (TLS) Settings To configure TLS, you must enter the “sip transport protocol” parameter with a value of “4” (TLS). See the “sip transport protocol” description on page A-82. Also enter the following parameters in the configuration files to configure TLS: Parameter –...
Page 592 See examples for each below. Note: The certificate files must use the format “.pem”. To create custom certificate files to use on your IP phone, contact Mitel Technical Support. Format <filename>.pem Default Value Not Applicable...
Page 593 See examples for each below. Note: The certificate file must use the format “.pem”. To create specific certificate files to use on your IP phone, contact Mitel Technical Support. Format <filename>.pem Default Value Not Applicable...
Page 594 See examples for each below. Note: The key file must use the format “.pem”. To create specific private key files to use on your IP phone, contact Mitel Technical Support. Format <filename>.pem Default Value...
Page 595 See examples for each below. Note: The certificate files must use the format “.pem”. To create custom certificate files to use on your IP phone, contact Mitel Technical Support. Format <file name>.pem Default Value...
Page 596: 802.1X Support Settings
Operational, Basic, and Advanced Parameters 802.1x Support Settings Use the following parameters to configure the 802.1x Protocol on your phone using the configuration files. For EAP-MD5 use: • eap type • identity • md5 password • pc port passthrough enabled For EAP-TLS use: •...
Page 597 <model>.cfg, <mac>.cfg Description Specifies the identity or username used for authenticating the phone. Note: The value you enter for this parameter also displays in the Mitel Web UI at the path Advanced Settings->802.1x Support->General->Identity. Format String Default Value...
Page 598 Operational, Basic, and Advanced Parameters Parameter – Configuration Files 802.1x root and intermediate aastra.cfg, <model>.cfg, <mac>.cfg certificates Description Specifies the file name that contains the root and intermediate certificates related to the local certificate. You can use this parameter in three ways: •...
Page 599 Operational, Basic, and Advanced Parameters Parameter – Configuration Files 802.1x local certificate aastra.cfg, <model>.cfg, <mac>.cfg Description Specifies the file name that contains the local certificate. You can use this parameter in three ways: • To download no certificates • To download a certificate from the original configuration server •...
Page 600 Operational, Basic, and Advanced Parameters Parameter – Configuration Files 802.1x trusted certificates aastra.cfg, <model>.cfg, <mac>.cfg Description Specifies the file name that contains the trusted certificates. You can use this parameter in three ways: • To download no certificates • To download a certificate from the original configuration server •...
Page 601: Rtp, Codec, Dtmf Global Settings
Operational, Basic, and Advanced Parameters RTP, Codec, DTMF Global Settings Global Settings Parameter – Configuration Files sip rtp port aastra.cfg, <model>.cfg, <mac>.cfg Description Indicates the port through which the RTP packets are sent. This value must specify the beginning of the RTP port range on the gateway or router. The RTP port is used for sending DTMF tones and for the audio stream.
Page 602 Operational, Basic, and Advanced Parameters Parameter – Configuration Files sip amr codec mode set aastra.cfg, <model>.cfg <mac>.cfg Description Specifies the list of mode sets supported and also the preferred mode to use if multiple modes are supported by both sides. Format Integer Default Value...
Page 603 Operational, Basic, and Advanced Parameters Parameter – Configuration Files sip customized codec aastra.cfg, <model>.cfg, <mac>.cfg Description Specifies a customized codec preference list which allows you to select the preferred codecs for this IP phone. You can enter up to 10 codec preferences. Note: Enabling or disabling silence suppression (sil supp) enables/disables it for all codecs in the customized list.
Page 604 Operational, Basic, and Advanced Parameters Parameter – Configuration Files sip dtmf method aastra.cfg, <model>.cfg, <mac>.cfg Description Sets the Dual-tone multifrequency (DTMF) method to use on the IP phone. Note: “Out-of-Band DTMF and DTMF Method page 4-73” for DTMF behavior informa- tion when this parameter is used in conjunction with the “sip out-of-band dtmf”...
Page 605 Operational, Basic, and Advanced Parameters Parameter – Configuration Files sip remove silence suppression offer aastra.cfg, <model>.cfg, <mac>.cfg Description Specifies whether or not the silence suppression attribute should be included in the Session Description Protocol (SDP) offer. If enabled, the silence suppression attribute will be removed from the SDP offer. If dis- abled, the attribute will not be removed from the SDP offer.
Page 606: Autodial Settings
Operational, Basic, and Advanced Parameters Autodial Settings Global Settings Parameter – Configuration Files sip autodial number aastra.cfg, <model>.cfg, <mac>.cfg Description Globally specifies the SIP phone number that the IP phone autodials when the handset is lifted from the phone cradle. An empty (blank) value disables autodial on the phone. Format Integer Default Value...
Page 607: Voicemail Settings
Operational, Basic, and Advanced Parameters Parameter – Configuration Files sip lineN autodial timeout aastra.cfg, <model>.cfg, <mac>.cfg (N is a line number from 1 to 9) Description On a per-line basis, this parameter specifies the time, in seconds, that the phone waits to dial a pre-configured number after the handset is lifted from the IP phone cradle.
Page 608: Sca Voicemail Indicator Settings
Operational, Basic, and Advanced Parameters Parameter – Configuration Files sip vmail aastra.cfg, <model>.cfg, <mac>.cfg Description Specifies the phone number of the voicemail system connected to the sip account. This parameter specifies the phone number you dial from your phone to retrieve your voice- mail.
Page 609 Operational, Basic, and Advanced Parameters CSV Directory Settings Parameter – Configuration Files directory 1 aastra.cfg, <model>.cfg, <mac>.cfg Description The name of the first CSV-based directory list file that you can download from the configuration server. You can use this parameter in three ways: •...
Page 610 Operational, Basic, and Advanced Parameters Parameter – Configuration Files directory 1 name aastra.cfg, <model>.cfg, <mac>.cfg Description Specifies the folder name of the directory defined in the “directory 1” parameter. Format Alphanumeric characters Default Value Corporate Range Example directory 1 name: Office Parameter –...
Page 611 Operational, Basic, and Advanced Parameters Exchange Directory Settings Parameter – Configuration Files exchange server aastra.cfg, <model>.cfg, <mac>.cfg Description Specifies the user’s Microsoft Exchange server IP address or Fully Qualified Domain Name (FQDN). Format IP address or FQDN Default Value 0.0.0.0 Range Example exchange server: mail.acme.com...
Page 612 Operational, Basic, and Advanced Parameters Parameter – Configuration Files exchange contacts enabled aastra.cfg, <model>.cfg, <mac>.cfg Description Specifies whether or not the Microsoft Exchange directory should be enabled to be accessed on the phone. Format Boolean Default Value Range 0 (Disabled) 1 (Enabled) Example exchange contacts enabled: 1...
Page 613 Operational, Basic, and Advanced Parameters Parameter – Configuration Files exchange contacts resync days aastra.cfg, <model>.cfg, <mac>.cfg Description Specifies the amount of days that the phone waits between Microsoft Exchange directory resync operations. Note: A value of 0 causes the phone to checksync every time the clock reads the proper time. A value of 1 forces the phone to wait 24 hours prior to doing the first checksync.
Page 614 Operational, Basic, and Advanced Parameters Parameter – Configuration Files xsi port aastra.cfg, <model>.cfg, <mac>.cfg Description Specifies the port used for communicating with the XSI server. Format Integer Default Value 80 (when protocol used is HTTP) 443 (when protocol used is HTTPs) Range Any valid port Example...
Page 615 Operational, Basic, and Advanced Parameters Default Value Personal Contacts Range Example xsi personal contacts name: XSI Personal Parameter – Configuration Files xsi enterprise directory name aastra.cfg, <model>.cfg, <mac>.cfg Description Specifies the folder name of the BroadSoft XSI Enterprise Directory when enabled. Format Alphanumeric characters Default Value...
Page 616 Example ldap enabled: 1 Parameter – Configuration Files ldap name aastra.cfg, <model>.cfg, <mac>.cfg Description Specifies the folder name of the LDAP Directory when enabled. Format Alphanumeric characters Default Value LDAP Range Example ldap name: Mitel A-112 41-001561-00 REV00 – 10.2014...
Page 617 Operational, Basic, and Advanced Parameters Parameter – Configuration Files ldap server aastra.cfg, <model>.cfg, <mac>.cfg Description Specifies the LDAP server hostname or IP address. This parameter handles multiple values, in the format “username:password@ldapserver:port”, where: • username for authentication (optional, if not provided anonymous connection or user inputted username will be used) •...
Page 618 Operational, Basic, and Advanced Parameters Parameter – Configuration Files ldap resync time aastra.cfg, <model>.cfg, <mac>.cfg Description Sets the time of day in a 24-hour period for the IP phone to update the LDAP directory. This parameter works with TFTP, FTP, HTTP and HTTPS servers. Notes: •...
Page 619 Operational, Basic, and Advanced Parameters Advanced LDAP Settings Parameter – Configuration Files ldap cn attribute aastra.cfg, <model>.cfg, <mac>.cfg Description Used when both the first and last name of a record are empty Format String Default Value Range Example ldap cn attribute: display Parameter –...
Page 620 Operational, Basic, and Advanced Parameters Parameter – Configuration Files ldap search timeout aastra.cfg, <model>.cfg, <mac>.cfg Description Used to set the request timeout for LDAP requests. Format Integer, seconds Default Value Range 1 to 120 Example ldap search timeout: 30 Parameter – Configuration Files ldap network timeout aastra.cfg, <model>.cfg, <mac>.cfg...
Page 621 Configuration Files ldap company attribute list astra.cfg, <model>.cfg, <mac>.cfg Description Specifies the LDAP company name (e.g. Mitel) for the attribute list. If this parameter contains more than one value, only the first matching value will be selected in the record. Format String, list of attribute names separated by a comma.
Page 622 Operational, Basic, and Advanced Parameters Parameter – Configuration Files ldap business city attribute list aastra.cfg, <model>.cfg, <mac>.cfg Description Specifies the LDAP business city (e.g. Concord) for the attribute list. If this parameter contains more than one value, only the first matching value will be selected in the record.
Page 623 Operational, Basic, and Advanced Parameters Parameter – Configuration Files ldap home street attribute list aastra.cfg, <model>.cfg, <mac>.cfg Description Specifies the LDAP home street (e.g. Internet Blvd.) for the attribute list. If this parame- ter contains more than one value, only the first matching value will be selected in the record.
Page 624 Operational, Basic, and Advanced Parameters Parameter – Configuration Files ldap home country attribute list aastra.cfg, <model>.cfg, <mac>.cfg Description Specifies the LDAP home country (e.g. U.S.A) for the attribute list. If this parameter con- tains more than one value, only the first matching value will be selected in the record. Format String, list of attribute names separated by a comma.
Page 625 Operational, Basic, and Advanced Parameters Parameter – Configuration Files ldap home phone 2 attribute list aastra.cfg, <model>.cfg, <mac>.cfg Description Specifies the LDAP home phone 2 (e.g. 1-416-468-3267) for the attribute list. If this parameter contains more than one value, only the first matching value will be selected in the record.
Page 626 1 attribute list aastra.cfg, <model>.cfg, <mac>.cfg Description Specifies the LDAP email 1 (e.g. john.doe@mitel.com) for the attribute list. If this param- eter contains more than one value, only the first matching value will be selected in the record.
Page 627 Operational, Basic, and Advanced Parameters General Directory Settings Parameter – Configuration Files directory disabled aastra.cfg, <model>.cfg, <mac>.cfg Description Enables or disables the Directory on the IP phone. If this parameter is set to 0, users can access the Directory List via the IP phone UI. If this parameter is set to 1, the Directory List does not display on the IP phone and the Direc- tory key is disabled.
Page 628: Local Directory Loose Number Matching
Operational, Basic, and Advanced Parameters Directory Search Dynamic Threshold Parameter – Configuration Files directory search dynamic threshold aastra.cfg, <model>.cfg, <mac>.cfg Description Specifies the threshold value where the contact search is no longer dynamic (for the 6867i and 6869i). If any enabled Directory source holds more entries than the configured value, the user must manually press the Search softkey in order to trigger the search.
Page 629: Callers List Settings
Operational, Basic, and Advanced Parameters Callers List Settings Parameter – Configuration Files callers list disabled aastra.cfg, <model>.cfg, <mac>.cfg Description Enables or disables the Callers List. If this parameter is set to 0, the Callers List can be accessed by all users. If this parameter is set to 1, the IP phone does not save any caller information to the Caller List.
Page 630: Call Forward Settings
Call Forwarding via the Mitel Web UI and the IP Phone UI using the "Call Forward" options. If this parameter is set to 1, all "Call Forward" options are removed from the Mitel Web UI and the IP Phone UI, preventing the ability to configure Call Forwarding.
Page 631: Pin Suppression
Operational, Basic, and Advanced Parameters PIN Suppression Parameter– Configuration Files pin suppression dial plan aastra.cfg, <model>.cfg, <mac>.cfg Description Allows a pattern based configuration of the PIN suppression. Format Alphanumeric characters Symbol Description 0, 1, 2, 3, 4, 5, 6, 7, 8, 9 Digit symbol Match any digit symbol (wildcard) *, #, .
Page 632 <model>.cfg, <mac>.cfg Description Mitel IP Phones have a 32 second time-out interval for listening to LLDP-MED responses when the phone is booting up. If LLDP-MED responses are received after this initial listening period, the phone will ignore the response. This "lldp startinterval" parameter can be used to configure the time-out interval.
Page 633: Missed Calls Indicator Settings
Operational, Basic, and Advanced Parameters Missed Calls Indicator Settings Parameter – Configuration Files missed calls indicator disabled aastra.cfg, <model>.cfg, <mac>.cfg Description Enables or disables the Missed Calls Indicator. If the "missed calls indicator disabled" parameter is set to 0, the indicator increments as unanswered calls come into the IP phone.
Page 634 Default Value Not Applicable Range Not Applicable Example xml application post list: 10.50.10.53, dhcp10-53.ana.mitel.com Parameter – Configuration Files xml beep notification aastra.cfg, <model>.cfg, <mac>.cfg Description Enables or disables a BEEP notification on the phone when a status message object (Aas- traIPPhoneStatus) containing a “beep”...
Page 635: Action Uri Settings
Operational, Basic, and Advanced Parameters Parameter – Configuration Files xml status scroll delay aastra.cfg, <model>.cfg, <mac>.cfg Description Specifies the length of time, in seconds, that each XML status message displays on the phone. Note: Changes to this parameter are applied immediately. Format Integer Default Value...
Page 636 Operational, Basic, and Advanced Parameters Parameter– Configuration Files action uri registration event aastra.cfg, <model>.cfg, <mac>.cfg Description Specifies the URI that the phone executes a GET on, when a registration event change occurs. This parameter uses the following variables to determine the state of the event: $$REGISTRATIONSTATE$$ $$REGISTRATIONCODE$$ This action URI is not called when the same event is repeated (for example, a timeout occurs...
Page 637 This parameter uses the following variables to determine the state of the line: $$LINESTATE$$ $$LOCALIP$$ Format String Default Value Not Applicable Range Any valid URI Example action uri disconnected: http://fargo.ana.mitel.com/disconnected.xml?state=$$LINES- TATE$$ A-133 41-001561-00 REV00 – 10.2014...
Page 638: Xml Sip Notify Settings
Operational, Basic, and Advanced Parameters XML SIP Notify Settings Parameter – Configuration Files sip xml notify event aastra.cfg, <model>.cfg, <mac>.cfg Description Enables or disables the phone to accept or reject an aastra-xml SIP NOTIFY message. Note: To ensure the SIP NOTIFY is coming from a trusted source, it is recommended that you enable the Whitelist feature (Whitelist Proxy parameter) on the IP phone.
Page 639: Ring Tone And Tone Set Global Settings
Operational, Basic, and Advanced Parameters Parameter – Configuration Files action uri poll interval aastra.cfg, <model>.cfg, <mac>.cfg Description Specifies the interval, in seconds, between calls from the phone to the "action uri poll". Format Integer Default Value 0 (disabled) Range Not Applicable Example action uri poll interval: 60 Ring Tone and Tone Set Global Settings...
Page 640: Ring Tone Per-Line Settings
Operational, Basic, and Advanced Parameters Parameter – Configuration Files tone set aastra.cfg, <model>.cfg, <mac>.cfg Description Globally sets a tone set for a specific country. Format Text Default Value Range Australia Brazil Canada Europe (generic tones) France Germany Italy Italy2 Malaysia Mexico Russia Slovakia...
Page 641: Custom Ring Tone Settings
Operational, Basic, and Advanced Parameters Custom Ring Tone Settings Note: Applicable to the 6863i, 6865i, 6867i, and 6869i IP Phones only. Parameter – Configuration Files custom ringtone N aastra.cfg, <model>.cfg, <mac>.cfg (where N = 1 to 8 Description Specifies the location and filename of the custom ringtone to be installed on the phone. Format String (up to 256 characters) “ftp://[username]:[password]@[server]:[port]/[path]/[filename.wav]”...
Page 642: Ring Tone Via Speaker During Active Calls Settings
Operational, Basic, and Advanced Parameters Ring Tone via Speaker During Active Calls Settings Parameter – Configuration Files ring audibly enable aastra.cfg, <model>.cfg, <mac>.cfg Description Enables/disables the feature whereby the ring tone of an incoming call is played through the IP phone’s speaker if a user is on an active call or in the process of dialing out. Notes: •...
Page 643: Switch Focus To Ringing Line
Operational, Basic, and Advanced Parameters Switch Focus to Ringing Line Parameter – Configuration Files switch focus to ringing line aastra.cfg, <model>.cfg, <mac>.cfg Description Specifies whether or not the UI focus is switched to a ringing line while the phone is in the connected state.
Page 644 Operational, Basic, and Advanced Parameters Parameter – Configuration Files call hold reminder timer aastra.cfg, <model>.cfg, <mac>.cfg Description Specifies the time delay, in seconds, that a ring splash is heard on an active call when another call was placed on hold. For example, if a call comes into Line 1, and then a call comes into Line 2 and you answer Line 2, Line 1 is automatically placed on hold.
Page 645: Preferred Line And Preferred Line Timeout
Operational, Basic, and Advanced Parameters Preferred Line and Preferred Line Timeout Parameter– Configuration Files preferred line aastra.cfg, <model>.cfg, <mac>.cfg Description Specifies the preferred line to switch focus to when incoming or outgoing calls end on the phone. Format Integer Default Value Range 0 (none - disables the preferred line focus feature) Example...
Page 646: Goodbye Key Cancels Incoming Call
Operational, Basic, and Advanced Parameters Goodbye Key Cancels Incoming Call Parameter – Configuration Files goodbye cancels incoming call aastra.cfg, <model>.cfg, <mac>.cfg Description Enable or disables the behavior of the Goodbye Key on the IP phone. When you enable this parameter (1 = enable), the Goodbye key rejects the incoming call. When you disable this parameter (0 = disable), the Goodbye key hangs up the active call.
Page 647: Message Waiting Indicator Settings
(lines 1 through 9). Note: To enable MWI for all lines in the configuration files, set this parameter to zero (0). The enable MWI for all lines in the Mitel Web UI, select “All” in the “Message Waiting Indicator Line” field. Format...
Page 648: Dnd Key Mode Settings
Operational, Basic, and Advanced Parameters DND Key Mode Settings Parameter – Configuration Files dnd key mode aastra.cfg, <model>.cfg, <mac>.cfg Description Sets the mode for how the phone uses “do not disturb” (DND): • account Sets DND for a specific account. DND key toggles the account in focus on the IP Phone UI, to ON or OFF.
Page 649 Operational, Basic, and Advanced Parameters For Sylantro Server only Parameter – Configuration Files alert auto call distribution aastra.cfg, <model>.cfg, <mac>.cfg Description When an "alert-acd" keyword appears in the header of the INVITE request, the configured Bellcore ring tone is applied to the IP phone. Format Integer Default Value...
Page 650 Operational, Basic, and Advanced Parameters Parameter – Configuration Files alert community 3 aastra.cfg, <model>.cfg, <mac>.cfg Description When an "alert community-3” keyword appears in the header of the INVITE request, the configured Bellcore ring tone is applied to the IP phone. Format Integer Default Value...
Page 651 Operational, Basic, and Advanced Parameters Parameter – Configuration Files alert emergency aastra.cfg, <model>.cfg, <mac>.cfg Description When an "alert emergency" keyword appears in the header of the INVITE request, the configured Bellcore ring tone is applied to the IP phone. Format Integer Default Value 0 Normal ringing...
Page 652: Bellcore Cadence Settings
Operational, Basic, and Advanced Parameters Parameter – Configuration Files alert priority aastra.cfg, <model>.cfg, <mac>.cfg Description When an "alert priority" keyword appears in the header of the INVITE request, the configured Bellcore ring tone is applied to the IP phone. Format Integer Default Value 0 Normal ringing...
Page 653: Sip Diversion Display
Operational, Basic, and Advanced Parameters Parameter– Configuration Files bellcore cadence dr4 aastra.cfg, <model>.cfg, <mac>.cfg Description Sets the cadence for Bellcore-dr4. Note: You can define up to 8 cadence rings. The value of -1 indicates “do not repeat”. Format Integer Default Value 300,200,1000,200,300,4000 Range Not Applicable...
Page 654: Display Name Customization Settings
Operational, Basic, and Advanced Parameters Per-Line Setting Parameter – Configuration Files sip lineN diversion display aastra.cfg, <model>.cfg, <mac>.cfg (N is a line number from 1 to 9) Description If enabled, when an outgoing call is being diverted to another destination the phone displays the Caller ID of the new destination and the reason for the call diversion.
Page 655: Language Settings
<model>.cfg, <mac>.cfg Description The language you want to display for the IP Phone UI and the Mitel Web UI. Valid values for all phones are: 0 (English) default The values 1-4 are dependent on the “Language N” parameter. For example, if “lan- guage 1: lang_fr.txt”, then “language: 1”...
Page 656 Allows you to specify the language to use for inputs on the IP Phone. Entering a lan- guage value for this parameter allows users to enter text and characters in the IP Phone UI, Mitel Web UI, and in XML applications via the keypad on the phone, in the lan- guage(s) specified.
Page 657: Language Pack Settings
Operational, Basic, and Advanced Parameters Language Pack Settings Parameter – Configuration Files language N aastra.cfg, <model>.cfg, <mac>.cfg Where “N” can be 1, 2, 3, or 4 Description The language pack you want to load to the IP phone. Valid values are: •...
Page 658 Operational, Basic, and Advanced Parameters Range Not Applicable Example The following example downloads no language pack file: language 1: The following example downloads the German language pack to the phones from the original configuration server: language 1: lang_de.txt The following example uses FTP to download the firmware file “lang_de.txt” (German language pack) from the “path”...
Page 659 Operational, Basic, and Advanced Parameters The following table identifies the country codes to use for the IP phone language packs. Not all country code are applica- ble. Country Codes (from Standard ISO 3166) Country Country Code AFGHANISTAN ÅLAND ISLANDS ALBANIA ALGERIA AMERICAN SAMOA ANDORRA...
Page 660 Operational, Basic, and Advanced Parameters Country Country Code CAMBODIA CAMEROON CANADA CAPE VERDE CAYMAN ISLANDS CENTRAL AFRICAN REPUBLIC CHAD CHILE CHINA CHRISTMAS ISLAND COCOS (KEELING) ISLANDS COLOMBIA COMOROS CONGO CONGO, THE DEMOCRATIC REPUBLIC OF THE COOK ISLANDS COSTA RICA CÔTE D'IVOIRE CROATIA CUBA CYPRUS...
Page 661 Operational, Basic, and Advanced Parameters Country Country Code HAITI HEARD ISLAND AND MCDONALD ISLANDS HOLY SEE (VATICAN CITY STATE) HONDURAS HONG KONG HUNGARY ICELAND INDIA INDONESIA IRAN, ISLAMIC REPUBLIC OF IRAQ IRELAND ISLE OF MAN ISRAEL ITALY JAMAICA JAPAN JERSEY JORDAN KAZAKHSTAN KENYA...
Page 662 Operational, Basic, and Advanced Parameters Country Country Code NAMIBIA NAURU NEPAL NETHERLANDS NETHERLANDS ANTILLES NEW CALEDONIA NEW ZEALAND NICARAGUA NIGER NIGERIA NIUE NORFOLK ISLAND NORTHERN MARIANA ISLANDS NORWAY OMAN PAKISTAN PALAU PALESTINIAN TERRITORY, OCCUPIED PANAMA PAPUA NEW GUINEA PARAGUAY PERU PHILIPPINES PITCAIRN POLAND...
Page 663 Operational, Basic, and Advanced Parameters Country Country Code SAINT HELENA SAINT KITTS AND NEVIS SAINT LUCIA SAINT PIERRE AND MIQUELON SAINT VINCENT AND THE GRENADINES SAMOA SAN MARINO SAO TOME AND PRINCIPE SAUDI ARABIA SENEGAL SERBIA SEYCHELLES SIERRA LEONE SINGAPORE SLOVAKIA SLOVENIA SOLOMON ISLANDS...
Page 664: Suppress Dtmf Playback Setting
Operational, Basic, and Advanced Parameters Country Country Code YEMEN Zaire see CONGO, THE DEMOCRATIC REPUBLIC OF THE ZAMBIA ZIMBABWE Suppress DTMF Playback Setting Parameter – Configuration Files suppress dtmf playback aastra.cfg, <model>.cfg, <mac>.cfg Description Enables and disables suppression of DTMF playback when a number is dialed from the softkeys or programmable keys.
Page 665: Filter Out Incoming Dtmf Events
Operational, Basic, and Advanced Parameters Filter Out Incoming DTMF Events Parameter– Configuration Files suppress incoming dtmf playback aastra.cfg, <model>.cfg, <mac>.cfg Description Suppress playback of both SIP INFO and RFC2833 DTMF tones. Format Boolean Default Value Range 0 (Disabled) 1 (Enabled) Example suppress incoming dtmf playback:1 Intercom, Auto-Answer, and Barge In Settings...
Page 666 Operational, Basic, and Advanced Parameters Parameter – Configuration Files sip intercom prefix code aastra.cfg, <model>.cfg, <mac>.cfg Description The prefix to add to the phone number for server-side outgoing Intercom calls. This parameter is required for all server-side Intercom calls. Note: The example below shows *96 for the prefix code which is used for Sylantro servers.
Page 667 Operational, Basic, and Advanced Parameters Parameter – Configuration Files sip intercom mute mic aastra.cfg, <model>.cfg, <mac>.cfg Description Enables or disables the microphone on the IP phone for Intercom calls made by the origi- nating caller. Format Integer Default Value 1 (true) Range 0 (false - microphone is not muted) 1 (true - microphone is muted)
Page 668: Enable Microphone During Early Media
Operational, Basic, and Advanced Parameters Enable Microphone During Early Media Parameter – Configuration Files sip early media mute mic aastra.cfg, <model>.cfg, <mac>.cfg Description Enables or disables the microphone while in early media. Format Boolean Default Value 1 (disabled) Range 0 (enables mic during early media) 1 (disables mic during early media) Example sip early media mute mic: 0...
Page 669: Audio Transmit And Receive Gain Adjustment Settings
Operational, Basic, and Advanced Parameters Audio Transmit and Receive Gain Adjustment Settings Parameter – Configuration Files headset tx gain aastra.cfg, <model>.cfg, <mac>.cfg Description This is the increased (+db) or decreased (-db) amount of signal transmitted from the head- set microphone to the far-end party. The amount of Tx gain in the IP phone firmware has been reduced to avoid side-tone and echo on the local and far-end equipment.
Page 670: Disable User Login To Mitel Web Ui
3 Headset/speaker - Incoming calls are sent to the headset. By pressing the d /fkey, you can switch between the headset, the handsfree speakerphone, and the handset. Example audio mode: 2 Disable User Login to Mitel Web UI Parameter – Configuration Files web interface enabled aastra.cfg, <model>.cfg, <mac>.cfg...
Page 671: Minimum Ringer Volume
Operational, Basic, and Advanced Parameters Minimum Ringer Volume Parameter – Configuration Files ringer volume minimum aastra.cfg, <model>.cfg, <mac>.cfg Description Specifies the minimum ringer volume level Format Integer Default Value Range Example ringer volume minimum: 1 Terminated Calls Indicator Parameter – Configuration Files far end disconnect timer aastra.cfg, <model>.cfg, <mac>.cfg...
Page 672 Operational, Basic, and Advanced Parameters Parameter – Configuration Files enhanced directed call pickup aastra.cfg, <model>.cfg, <mac>.cfg Description Enables the enhanced BLF directed call pickup feature whereby pressing a softkey cor- responding to a ringing BLF will not pick up the call immediately but will instead dis- play the remote caller’s information first, allowing the user to review who is calling.
Page 673: Acd Auto-Available Timer Settings
Operational, Basic, and Advanced Parameters ACD Auto-Available Timer Settings Note: Applicable to the 6865i, 6867i, and 6869i IP Phones only. Parameter – Configuration Files acd auto available aastra.cfg, <model>.cfg, <mac>.cfg Description Enables or disables the use of the ACD Auto-Available Timer. Format Boolean Default Value...
Page 674: Mapping Key Settings
Operational, Basic, and Advanced Parameters Mapping Key Settings This section provides the hard key settings you can use to enable and disable the Redial, Conf, and Xfer keys on the IP phone. Parameter – Configuration Files redial disabled aastra.cfg, <model>.cfg, <mac>.cfg Description Enables or disables the Redial key on the IP phone.
Page 675: Send Dtmf For Remapping Conference Or Redial Key
Operational, Basic, and Advanced Parameters Parameter – Configuration Files map redial key to aastra.cfg, <model>.cfg, <mac>.cfg Description Sets the Redial key as a Speeddial key if a value is entered for this parameter. If you leave this parameter blank, the Redial key returns to its original functionality. Format Integer Default Value...
Page 676: Park And Pickup Settings
Operational, Basic, and Advanced Parameters Parameter– Configuration Files map conf as dtmf aastra.cfg, <model>.cfg, <mac>.cfg Description Allows the phone to send the stored number as DTMF using the phone configured DTMF method when the “Conf” key is pressed. Format Boolean Default Value Range 0 (Disabled)
Page 677 Operational, Basic, and Advanced Parameters Parameter– Configuration Files sprecode aastra.cfg, <model>.cfg, <mac>.cfg Description Specifies the code to enter before entering the extension for where you want to park an incoming call. The applicable value is dependant on the type of server in the network: Server/Park Values** Asterisk70 Sylantro*98...
Page 678 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters This section provides the softkey, programmable key, keypad key, and expansion module key parameters you can con- figure on the IP phones. The following table provides the number of keys you can configure for each model phone and expansion module, and the number of lines available for each type of phone.
Page 679: Softkey Settings
Speeddial key. • dnd - Indicates key is configured for do not disturb on the phone. This option is "Do Not Disturb" in the Mitel Web UI). You must also set the DND key mode (see “DND Key Mode”...
Page 680: Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters
Format Text Default Value none Range none line speeddial dnd ("Do Not Disturb" in the Mitel Web UI) list ("BLF/List" in the Mitel Web UI) acd (“Auto call distribution” in the Mitel Web UI) flash sprecode park pickup callforward blfxfer...
Page 681 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Parameter – Configuration Files softkeyN label aastra.cfg, <model>.cfg, <mac>.cfg Description The text label that displays on the IP phone for the softkey. The “softkeyN label” parameter can be set for the following softkey types only: •...
Page 682 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Parameter – Configuration Files softkeyN value aastra.cfg, <model>.cfg, <mac>.cfg Description This is the value you assign to the softkey. The “softkeyN value” parameter can be set for the following softkey types only: • speeddial (you can enter a speeddial number for this field;...
Page 683 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Parameter – Configuration Files softkeyN line aastra.cfg, <model>.cfg, <mac>.cfg Description This is the line associated with the softkey you are configuring. The number of applicable lines available is dependent on the specific IP phone model. The “softkeyN line”...
Page 684 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Parameter – Configuration Files softkeyN states aastra.cfg, <model>.cfg, <mac>.cfg Description Displays the status of the phone when a softkey is pressed. You can enter multiple values (idle, connected, incoming, outgoing, busy) for the "softkeyN state" parameter. You must associate the softkeyN state parameter with a specific softkey.
Page 685: Configurable Positioning Of Programmed Softkeys
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Configurable Positioning of Programmed Softkeys Note: Applicable to the 6867i and 6869i IP Phone only. Parameter – Configuration Files collapsed softkey screen aastra.cfg, <model>.cfg, <mac>.cfg Description Enables or disables the 6867i/6869i from collapsing the softkeys to remove blank keys. When enabled, the phone will remove all the softkeys defined as “None”...
Page 686: Option To Remove The "More" Softkey When Not Required
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Option to Remove the “More” Softkey when Not Required Note: Applicable to the the 6867i and 6869i IP phones only. Parameter – Configuration Files collapsed more softkey screen aastra.cfg, <model>.cfg, <mac>.cfg Description Controls how softkeys are displayed on the 6867i and 6869i IP phones’ screens when the number of softkeys configured matches the exact number of softkey buttons on the phone.
Page 687: Programmable Key Settings
Speeddial key. • dnd - Indicates key is configured for do not disturb on the phone. This option is "Do Not Disturb" in the Mitel Web UI). You must also set the DND key mode (see “DND Key Mode”...
Page 688 Format Text Default Value Not Applicable Range none line speeddial dnd ("Do Not Disturb" in the Mitel Web UI) list (“BLF/List” in the Mitel Web UI) acd (“Auto Call Distribution” in the Mitel Web UI) flash sprecode park pickup callforward...
Page 689 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Parameter – Configuration Files prgkeyN value aastra.cfg, <model>.cfg, <mac>.cfg Description This is the value you assign to the programmable key. The “prgkeyN value” parameter can be set for the following softkey types only: •...
Page 690 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Parameter– Configuration Files prgkeyN line aastra.cfg, <model>.cfg, <mac>.cfg Description This is the line associated with the programmable key you are configuring. The “prgkeyN line” parameter can be set for the following softkey types only: •...
Page 691: Top Softkey Settings
Speeddial key. • dnd - Indicates key is configured for do not disturb on the phone. This option is "Do Not Disturb" in the Mitel Web UI). You must also set the DND key mode (see “DND Key Mode”...
Page 692 Range • none • line • speeddial • • • list ("BLF/List" in the Mitel Web UI) • acd (“Auto Call Distribution” in the Mitel Web UI) • • flash • sprecode • callforward • park • pickup •...
Page 693 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Parameter – Configuration Files topsoftkeyN label aastra.cfg, <model>.cfg, <mac>.cfg Description The text label that displays on the IP phone for the softkey. The “topsoftkeyN label” parameter can be set for the following softkey types only: •...
Page 694 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Parameter – Configuration Files topsoftkeyN value aastra.cfg, <model>.cfg, <mac>.cfg Description This is the value you assign to the softkey. The “topsoftkeyN value” parameter can be set for the following softkey types only: • speeddial (you can enter a speeddial number for this field;...
Page 695: Press-And-Hold Speeddial Keypad Key Settings
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Parameter – Configuration Files topsoftkeyN line aastra.cfg, <model>.cfg, <mac>.cfg Description This is the line associated with the softkey you are configuring. The number of applicable lines available is dependent on the specific IP phone model. The “topsoftkeyN line”...
Page 696: Expansion Module Key Settings For M680I And M685I
Speeddial key. • dnd - Indicates key is configured for do not disturb on the phone. This option is "Do Not Disturb" in the Mitel Web UI). You must also set the DND key mode (see “DND Key Mode”...
Page 697 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Range • none • line • speeddial • • • list ("BLF/List" in the Mitel Web UI) • acd (“Auto call distribution” in the Mitel Web UI) • • flash • sprecode • park • pickup • • callforward •...
Page 698 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Parameter – Configuration Files expmodX keyN label aastra.cfg, <model>.cfg, <mac>.cfg Description The text label that displays on the softkey for the Expansion Module. The “expmodX keyN label” parameter can be set for the following softkey types only: •...
Page 699 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Parameter – Configuration Files expmodX keyN value aastra.cfg, <model>.cfg, <mac>.cfg Description The text label that displays on the IP phone for the softkey on the Expansion Module. The “expmodX keyN value” parameter can be set for the following softkey types only: •...
Page 700 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Parameter – Configuration Files expmodX keyN line aastra.cfg, <model>.cfg, <mac>.cfg Description This is the line associated with the softkey you are configuring on the Expansion Module. The number of applicable lines available is dependent on the specific IP phone model. The “expmodX keyN line”...
Page 701: Hard Key Settings For 6867I And 6869I
- (for Sylantro/BroadWorks servers only) Indicates the key is configured for Auto Call Distribution (called “Auto Call Distribution” in the Mitel Web UI). The ACD feature allows the Sylantro/BroadWorks server to distribute calls from a queue to registered IP phone users (agents).
Page 702 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Range none line speeddial list flash sprecode park pickup callforward blfxfer speeddialxfer speeddialconf directory callers redial conf xfer icom phonelock paging Example hardkey1 type: speeddial A-198 41-001561-00 REV00 – 10.2014...
Page 703 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Parameter– Configuration Files hardkeyN value aastra.cfg, <model>.cfg, <mac>.cfg Description The value you would like to assign to the hard key you are configuring. The “hardkeyN value” parameter can be set for the following key types only: •...
Page 704: Customizing The Key Type List
• After configuring specific key types for a phone, the key types in the Mitel Web UI dis- play the same for both the User and Administrator Web interfaces for that phone.
Page 705 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Default Value • none • blf/xfer • line • speeddial/xfer • speeddial • speeddial/conf • • directory • • callers • list • redial • • conf • • xfer • flash • icom •...
Page 706: Locking Keys
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Locking Keys Parameter– Configuration Files softkeyN locked aastra.cfg, <model>.cfg, <mac>.cfg Description Locks the specified softkey on the 6867i or 6869i IP phone. When enabled, the phone locks the key with the provisioned local settings and prevents users from changing or configuring the key.
Page 707 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Parameter– Configuration Files expmodX keyN locked aastra.cfg, <model>.cfg, <mac>.cfg Description Locks the specified softkey on the Expansion Module attached to the IP phone. When ena- bled, the phone locks the key with the provisioned local settings and prevents users from changing or configuring the key.
Page 708: Locking The Save And Delete Keys
Allows you to lock or unlock the Save key on the 6865i IP Phone. When the Save key is unlocked, a User can change the function of the key using the Mitel Web UI. An Administrator can change the function of the key using the Mitel Web UI or the configuration files.
Page 709: Enabling/Disabling Ability To Add/Edit Speeddial Keys
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Enabling/Disabling Ability to Add/Edit Speeddial Keys Parameter – Configuration Files speeddial edit aastra.cfg, <model>.cfg, <mac>.cfg Description Allows you to enable or disable the ability to add a Speeddial key or edit a Speeddial key.
Page 710: Blf Page Switch
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Range 0 (disabled) 1 (switch page if monitored extension transitions to ringing (fast flashing) state) 2 (switch page if monitored extension transitions to either ringing (fast flashing) or hold (slow flashing) state) 3 (switch page if monitored extension transitions to either ringing or hold state OR from idle (off) state to “in call”...
Page 711: Ring Splash Settings
Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Parameter– Configuration Files keys noname hidden aastra.cfg, <model>.cfg, <mac>.cfg Description If this parameter is set to “0” (disabled) then a series of question marks (or the symbol config- ured as defined by the “keys noname symbol” parameter) will be displayed on the screen indicating blank BLF/List softkeys.
Page 712 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Parameter– Configuration Files prgkeyN ring splash aastra.cfg, <model>.cfg, <mac>.cfg Description When a key is configured for BLF functionality, this parameter controls the ring splash alert pattern per key. The following alerting patterns are available: •...
Page 713 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Description (continued) When a key is configured for BLF/List functionality, this parameter controls the ring tone per key. The following ring tones are available: • Ring tone 1 • Ring tone 2 • Ring tone 3 •...
Page 714 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Parameter– Configuration Files softkeyN ring splash aastra.cfg, <model>.cfg, <mac>.cfg Description When a key is configured for BLF functionality, this parameter controls the ring splash alert pattern per key. The following alerting patterns are available: •...
Page 715 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Description (continued) When a key is configured for BLF/List functionality, this parameter controls the ring tone per key. The following ring tones are available: • Ring tone 1 • Ring tone 2 • Ring tone 3 •...
Page 716 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Parameter– Configuration Files topsoftkeyN ring splash aastra.cfg, <model>.cfg, <mac>.cfg Description When a key is configured for BLF functionality, this parameter controls the ring splash alert pattern per key. The following alerting patterns are available: •...
Page 717 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Description (continued) When a key is configured for BLF/List functionality, this parameter controls the ring tone per key. The following ring tones are available: • Ring tone 1 • Ring tone 2 • Ring tone 3 •...
Page 718 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Parameter– Configuration Files expmodX KeyN ring splash aastra.cfg, <model>.cfg, <mac>.cfg Description When a key is configured for BLF functionality, this parameter controls the ring splash alert pattern per key. The following alerting patterns are available: •...
Page 719 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Description (continued) When a key is configured for BLF/List functionality, this parameter controls the ring tone per key. The following ring tones are available: • Ring tone 1 • Ring tone 2 • Ring tone 3 •...
Page 720 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Parameter– Configuration Files hardkeyN ring splash aastra.cfg, <model>.cfg, <mac>.cfg Description (6867i/6869i only) When a key is configured for BLF functionality, this parameter controls the ring splash alert pattern per key. The following alerting patterns are available: When a key is configured for BLF functionality, this parameter controls the ring splash alert pattern per key.
Page 721 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Description (continued) When a key is configured for BLF/List functionality, this parameter controls the ring tone per key. The following ring tones are available: • Ring tone 1 • Ring tone 2 • Ring tone 3 •...
Page 722 Softkey/Programmable Key/Keypad Key/Expansion Module Key/Hard Key Parameters Parameter– Configuration Files ring splash delay aastra.cfg, <model>.cfg, <mac>.cfg Description Indicates the delay (in seconds) between the target ringing and the ring splash played when the “...keyN ring splash” parameter is set to a “delayed” alerting pattern. Note: If defined as “0”, the ring splash is played immediately.
Page 723: Customizing M685I Expansion Module Column Display
Customizing M685i Expansion Module Column Display Customizing M685i Expansion Module Column Display Expansion Module 1 through 3 Parameter– Configuration Files expmodXpageNleft aastra.cfg, <model>.cfg, <mac>.cfg Description Allows you to specify a customized heading for the M685i expansion module, in the left column of a specific page.
Page 724: Advanced Operational Parameters
Advanced Operational Parameters Advanced Operational Parameters The following parameters in this section allow the system administrator to set advanced operational features on the IP phones. Blind Transfer Setting Parameter – Configuration Files sip cancel after blind transfer aastra.cfg, <model>.cfg, <mac>.cfg Description Forces the phone to use the Blind Transfer method available in software prior to release 1.4.
Page 725: Boot Sequence Recovery Mode Settings
Advanced Operational Parameters Boot Sequence Recovery Mode Settings Parameter – Configuration Files force web recovery mode disabled aastra.cfg, <model>.cfg, <mac>.cfg Description Enables or disables the forcing web recovery mode feature. If this parameter is set to "1", you cannot force web recovery. If this parameter is set to "0", press 1 and # keys during boot up when the logo displays to force the web recovery mode.
Page 726: Blacklist Duration Setting
Specifies a redial script for the phone to use. When this parameter is set, pressing the Redial key GETs the specified URI from the server to use in performing the redial action. Format String Default Value empty Range Any valid URI Example redial script: http://bluevelvet.ana.mitel.com/redial.php A-222 41-001561-00 REV00 – 10.2014...
Page 727 String Default Value empty Range Any valid URI Example xfer script: http://bluevelvet.ana.mitel.com/xfer.php Parameter– Configuration Files conf script aastra.cfg, <model>.cfg, <mac>.cfg Description Specifies an Conf script for the phone to use. When this parameter is set, pressing the Conf key GETs the specified URI from the server to use in performing the conference action.
Page 728: Options Key Redirection Setting
String Default Value empty Range Any valid URI Example options script: http://fargo.ana.mitel.com/options.xml Off-Hook and XML Application Interaction Setting Parameter– Configuration Files auto offhook aastra.cfg, <model>.cfg, <mac>.cfg Description Specifies whether or not the phone is prevented from entering the off-hook/dialing state, if the handset is off-hook for more than 2 seconds, and the call ends.
Page 729: Symmetric Udp Signaling Setting
Advanced Operational Parameters Symmetric UDP Signaling Setting Parameter – Configuration Files sip symmetric udp signaling aastra.cfg, <model>.cfg, <mac>.cfg Description Allows you to enable or disable the phone to use port 5060 to send SIP UDP messages. The value “1” (which is the default) enables the phone to use port 5060. The value “0” (zero) disables the phone from using port 5060 and allows the phone to choose a ran- dom port to send SIP UDP messages.
Page 730: Gruu And Sip.instance Support
2: NAPTR & SRV & A - First, the phone sends "NAPTR" (Naming Authority Pointer) lookup to get the “SRV” pointer and service type. For example, if Global SIP transport protocol on the phone is “UDP”, and Proxy server on the phone is “test.mitel.com”, then: –...
Page 731: Ignore Out Of Order Sip Requests
Advanced Operational Parameters Ignore Out of Order SIP Requests Parameter– Configuration Files sip accept out of order requests aastra.cfg, <model>.cfg, <mac>.cfg Description Enables a workaround for non-compliant SIP devices (for example, Asterisk) which do not increment the CSeq numbers in SIP requests sent to the phone. Format Boolean Default Value...
Page 732: Route Header In Sip Packet
Advanced Operational Parameters Route Header in SIP Packet Parameter – Configuration Files sip remove route aastra.cfg, <model>.cfg, <mac>.cfg Description Enables and disables the addition of the Route header in a SIP packet. Enable this param- eter for outbound proxies that do not support Route headers. Note: When enabled this will break all support for SIP routing, so if some other device in the network attempts to add itself to the route it will fail.
Page 733: Configuration Encryption Setting
Advanced Operational Parameters Configuration Encryption Setting Parameter– Configuration Files config encryption key aastra.cfg, <model>.cfg, <mac>.cfg Description Specifies the phone-specific encryption key that the configuration server uses to encrypt in a MAC-specific configuration file. Format String Default Value Not applicable Range String length of 4 to 32 alphanumeric characters Example config encryption key: 123abcd...
Page 734 Advanced Operational Parameters Parameter – Configuration Files sip dns srvX priority aastra.cfg, <model>.cfg, <mac>.cfg Note: The “X” indicate a server number with values from 1 to 4. Description The priority level assigned to this DNS server. After this parameter is downloaded from the con- figuration server to the phone, the phone uses the DNS server with the lowest numbered pri- ority first to perform DNS lookups.
Page 735: Dns Maximum Cache Ttl Settings
Advanced Operational Parameters Parameter – Configuration Files sip dns srvX target aastra.cfg, <model>.cfg, <mac>.cfg Note: The “X” indicate a server number with val- ues from 1 to 4. Description The host name of the target. Format Host name or fully qualified domain name Default Value Not Applicable Range...
Page 736: Sip Services/Rtcp Summary Reports Transport Protocol Settings
Advanced Operational Parameters SIP Services/RTCP Summary Reports Transport Protocol Settings SIP Services Parameter – Configuration Files sip services transport protocol aastra.cfg, <model>.cfg, <mac>.cfg Description Specifies the transport protocol used for SIP services. By default, this parameter is set to -1 (invalid) whereby SIP services use the same transport protocol as defined in the “sip transport protocol”...
Page 737: Alphanumeric Input Order For Username Prompts
Advanced Operational Parameters RTCP Summary Reports Parameter – Configuration Files sip rtcp summary reports transport protocol aastra.cfg, <model>.cfg, <mac>.cfg Description Specifies the transport protocol used for sending RTCP summary reports. This parameter takes effect when at least one line has RTCP summary reports enabled. Note: The parameter "sip symmetric udp signaling"...
Page 738: Active Voip Recording Settings
Advanced Operational Parameters Active VoIP Recording Settings Warning! When a recording session is in progress, the respective IP phones display a recording icon on screen. The recording icon is displayed on the IP phones to indicate the recording session is active and that a duplicate copy of the RTP/SRTP stream is to be sent from the phone to the recording server.
Page 739: Xsi Speed Dial 8 And Call Log Settings
Advanced Operational Parameters Parameter – Configuration Files recording periodic beep aastra.cfg, <mac>.cfg Description Specifies how often (in seconds) the periodic beep tone (notifying users that their call is being recorded) should be played. Format Integer Default Value 15 (seconds) Range 0 (Disabled) Example recording periodic beep: 30...
Page 740 Advanced Operational Parameters Parameter – Configuration Files xsi protocol aastra.cfg, <model>.cfg, <mac>.cfg Description Specifies the protocol (either HTTP or HTTPs) used for communicating with the XSI server. Format String Default Value http Range http https Example xsi protocol: https Parameter – Configuration Files xsi port aastra.cfg, <model>.cfg, <mac>.cfg...
Page 741: Visitor Desk Phone Settings
Advanced Operational Parameters Visitor Desk Phone Settings Parameter – Configuration Files user config url aastra.cfg, <model>.cfg, <mac>.cfg Description Specifies the configuration server URL where the <user>.cfg is located when utilizing the Vis- itor Desk Phone (VDP) feature. Format String (up to 256 characters) FTP - “ftp://server:port/path”...
Page 742 Advanced Operational Parameters Parameter – Configuration Files user config upload control aastra.cfg, <model>.cfg, <mac>.cfg Description Controls when the” <user>_local.cfg” will be uploaded/saved. Format Integer Default Value Range 0 – 2 0 (Every time the “user config upload” time period expires and at every logout regardless of if the <user>_local.cfg has changed or not).
Page 743: Troubleshooting Parameters
Troubleshooting Parameters Troubleshooting Parameters The following parameters in this section allow the system administrator to set logging and support settings for trouble- shooting purposes. Log Settings Parameter – Configuration Files log server ip aastra.cfg, <model>.cfg, <mac>.cfg Description Specifies the IP address of the log server to which log information will be transmitted. Format IP address Default Value...
Page 744 Troubleshooting Parameters Parameters – Configuration Files log module <module name> aastra.cfg, <model>.cfg, <mac>.cfg Description Allows enhanced severity filtering of log calls sent as blog output. The blog, as used on the IP phones, is a an online debugging tool that can be frequently updated and intended for technical support analysis.
Page 745 In the above example, all debug levels are OFF for the Real Time Transport module. All debug levels are ON for the indicator module. You can set the Module/Debug Levels using the configuration files or the Mitel Web UI. A-241...
Page 746: Watchdog Settings
IP Phone UI: Options->Phone Status->Upload System Info Mitel Web UI: Status->System Information->Support Information When this parameter is enabled, an “Upload System Info” option displays on the IP Phone UI AND an <Upload> button displays on the System Information page in the Mitel Web UI. Format Boolean...
Page 747 Troubleshooting Parameters Parameter– Configuration Files upload system info on crash aastra.cfg, <model>.cfg, <mac>.cfg Description Enables and disables the watchdog to automatically reboot the phone and send a crash file to the pre-defined server. Format Boolean Default Value Range 0 (disabled) 1 (enabled) Example upload system info on crash: 1...
Page 748: Configuring The Ip Phone At The Asterisk Ip Pbx
Appendix B Configuring the IP Phone at the Asterisk IP PBX About this Appendix This appendix describes how to setup a user’s phone with an extension to make and receive calls using the Asterisk as the PBX. Topics This appendix covers the following topics: Topic Page IP Phone at the Asterisk IP PBX...
Page 749: Ip Phone At The Asterisk Ip Pbx
IP Phone at the Asterisk IP PBX IP Phone at the Asterisk IP PBX The following configuration illustrates how to create a user with an extension to make and receive calls using the Asterisk as the PBX. This configuration is defined in the sip.conf file present along with the other configuration files that are created when Asterisk is installed.
Page 750 IP Phone at the Asterisk IP PBX After this is defined in the “sip.conf” file, some information has to be entered in the “extensions.conf” file present in the same directory as the “sip.conf” file. The following definition in the file under the [sip]section/context completes defining the extension for the 6867i phone: exten ->...
Page 751: About This Appendix
Appendix C Sample Configuration Files About this Appendix This appendix provides sample configuration files for the 6869i and 6865i. Topics This appendix covers the following topics: Topic Page Sample Configuration Files page C-2 6869i Sample Configuration File page C-2 6865i Sample Configuration File page C-9 41-001561-00 REV00 –...
Page 752 # the full list of supported parameters, their defaults and valid # ranges. # The Mitel 6800i Series IP phones will download 2 # configuration files from the TFTP server while restarting, the # "aastra.cfg" file, the “<model>.cfg” file, and the "<mac>.cfg"...
Page 753 Sample Configuration Files # DHCP Setting # ============== #dhcp: 1 # DHCP enabled. # DHCP: # 0 = false, means DHCP is disabled. # 1 = true, means DHCP is enabled. # Notes: DHCP is normally set from the Options list on the phone or the web interface If DHCP is disabled, the following network settings will have to be configured manually either through the configuration...
Page 754 # Option 1: If you are using a session border controller, you should set the outbound proxy to the session border controller address #sip outbound proxy: sbc.mitel.com #sip outbound proxy port: 0 # a value of 0 enables SRV # lookups for the address of # the proxy.
Page 755 Sample Configuration Files ## HTTP server settings (for http://bogus.mitel.com/firmware/) #http server: bogus.mitel.com # can be IP or FQDN #http path: firmware #------------------------------------------------------------------- # Dial Plan Settings # ===================== # Notes: As you dial a number on the phone, the phone will initiate a call...
Page 756 # line type: 0 - generic, 1 - BroadSoft SCA line 2 - Reserved sip proxy ip: proxy.mitel.com # IP address or FQDN of proxy sip proxy port: 5060 # port used for SIP messages on the # proxy. Set to 0 to enable SRV # lookups sip registrar ip: mitel.com...
Page 757 - the proxy and registrar settings are taken from the global settings above sip line3 screen name: Support sip line3 user name: 4000 sip line3 display name: Mitel Support sip line3 auth name: support sip line3 password: 54321 sip line3 mode: 1...
Page 758 Sample Configuration Files # Softkey Settings # Softkeys can be set either server wide or unique to each phone. # Setting softkeys as line/call appearances should be done in the # "<mac>.cfg" file, since these are unique to each phone. # Notes: There are a maximum of 44 top softkeys that can be configured on the 6869i IP phone.
Page 759: I Sample Configuration File
# for the full list of supported parameters, their defaults and # valid ranges. # The Mitel 6800i Series IP phones will download 2 # configuration files from the TFTP server while restarting, the # "aastra.cfg" file, the “<model>.cfg” file and the "<mac>.cfg" file. These three...
Page 760 Sample Configuration Files # DHCP Setting # ============= #dhcp: 1 # DHCP enabled. # DHCP: #0 = false, means DHCP is disabled. #1 = true, means DHCP is enabled. # Notes: DHCP is normally set from the Options list on the phone or the web interface If DHCP is disabled, the following network settings will have to be configured manually either through the configuration...
Page 761 # the alternate tftp server. ## FTP server settings #ftp server: 192.168.0.131 # can be IP or FQDN #ftp username: aastra #ftp password: 6865iaastra ## HTTP server settings (for http://bogus.mitel.com/firmware/) #http server: bogus.mitel.com # can be IP or FQDN #http path: firmware #---------------------------------------------------------------- C-11...
Page 762 Sample Configuration Files # Dial Plan Settings # ==================== # Notes: As you dial a number on the phone, the phone will initiate a call when one of the following conditions are meet: (1) The entered number is an exact match in the dial plan (2) The "#"...
Page 763 # line type: 0 - generic, 1 - BroadSoft SCA line 2 - Reserved sip proxy ip: proxy.mitel.com # IP address or FQDN of proxy sip proxy port: 5060 # port used for SIP messages on the # proxy. Set to 0 to enable SRV # lookups sip registrar ip: mitel.com...
Page 764 - the proxy and registrar settings are taken from the global settings above sip line3 screen name: Support sip line3 user name: 4000 sip line3 display name: Mitel Support sip line3 auth name: support sip line3 password: 54321 sip line3 mode: 1...
Page 765 Sample Configuration Files PRGKEY TYPES: "line", "speeddial", "blf", "list", "dnd" PRGKEY VALUE: If prgkey type is a speeddial, any DTMFs (from 0 - 9, *, "#") or a comma (,) for 500ms pause and 'E' for On-hook can be set for the value. If prgkey type is blf it is the extension you want to monitor.
Page 766: Sample Blf Softkey Settings
Appendix D Sample BLF Softkey Settings About this Appendix This appendix provides sample BLF softkey settings for both the Asterisk server and the BroadSoft BroadWorks server. Topics This appendix covers the following topics: Topic Page Sample BLF Softkey Settings page D-2 Asterisk/sipXecs BLF page D-2 BroadSoft BroadWorks BLF...
Page 767: Sample Blf Softkey Settings
Sample BLF Softkey Settings Sample BLF Softkey Settings Asterisk/sipXecs BLF The following are sample topsoftkey and programmable key configurations to enable Asterisk/sipXecs BLF support on Mitel IP phones. Softkey Configuration Parameters for Asterisk/sipXecs BLF topsoftkey1 type: blf topsoftkey1 value: 9995551212...
Page 768: Broadsoft Broadworks Blf
Sample BLF Softkey Settings BroadSoft BroadWorks BLF The following are sample top softkey and programmable key configurations to enable BroadSoft BroadWorks Busy Lamp Field support on Mitel IP phones. Softkey Configuration Parameters for BroadSoft BroadWorks BLF Note: One softkey must be defined of type “list” for EACH monitored user. So if there are 2 users being monitored, 2 top softkeys must be defined of type list.
Page 769: Sample Multiple Proxy Server Configuration
Appendix E Sample Multiple Proxy Server Configuration About this Appendix This appendix provides a sample multiple proxy server configuration. Topics This appendix covers the following topics: Topic Page Multiple Proxy Server Configuration page E-2 41-001561-00 REV00 – 10.2014...
Page 770: Multiple Proxy Server Configuration
Multiple Proxy Server Configuration Multiple Proxy Server Configuration Multiple proxy servers can be configured in the aastra.cfg file, <model>.cfg file, or the <mac>.cfg file. In the example below, the default proxy setting is used if no specific setting is specified in the line configuration. Line2 and line3 are used for the global proxy configurations, while line1 and line4 use their own specific settings.
Page 771: Limited Warranty
(1) year period from the date of original purchase (“Warranty Period”). If there is a defect or malfunction, Mitel shall, at its option, and as the exclusive remedy, either repair or replace the prod- uct at no charge, if returned within the Warranty Period.
Page 772: Limited Warranty (Australia Only)
Part 5-4 of Schedule 2 to the Competition and Consumer Act 2010 (the ACL), the exercise of a right conferred by such a provision or any liability of Mitel in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.
Page 773: Warranty Repair Services
Mitel in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.
Page 774: Index
........... . .5-122 configuring using the Mitel Web UI ......6-22 ring signal type .
Page 775 Mitel Web UI ........
Page 776 IP Phone UI ....... 5-45 specifying using the Mitel Web UI ......5-46 last call return (lcr) ICE (Interactive Connectivity Establishment) .
Page 777 ........4-18 customzing Mitel Web UI Key List ......A-200 none key .
Page 778 Mitel Web UI ........
Page 779 Index tone set setting ..........3-17 whitelist proxy .
Page 780 LAN Port VLAN ID ..........3-30 configuring using the Mitel Web UI ......6-18 PC Port priority .
Page 781: Third-Party Copyright Compliance
Third-Party Copyright Compliance This product contains software provided under license to Mitel by one or more third parties. In addition to the Mitel SLA, use and distribution of this product is subject to the following license terms: Expat XML Parser Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd and Clark Cooper Copyright (c) 2001, 2002, 2003, 2004, 2005, 2006 Expat maintainers.
Page 782 Third-Party Copyright Compliance OpenSSL License /* ============================================================ * Copyright (c) 1998-2007 The OpenSSL Project. All rights reserved. * Redistribution and use in source and binary forms, with or without * modification, are permitted provided that the following conditions * are met: * 1.
Page 783 Third-Party Copyright Compliance * HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, * STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) * ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED * OF THE POSSIBILITY OF SUCH DAMAGE. * ==================================================================== * This product includes cryptographic software written by Eric Young * (eay@cryptsoft.com).
Page 784: Libsrtp (Srtp) - Cisco
Third-Party Copyright Compliance Eric Young (eay@cryptsoft.com)" The word 'cryptographic' can be left out if the rouines from the library being used are not cryptographic related :-). * 4. If you include any Windows specific code (or a derivative thereof) from the apps directory (application code) you must include an acknowledgement: * "This product includes software written by Tim Hudson (tjh@cryptsoft.com)"...
Page 785: Wind River Systems - Vxworks Software
(v) using the Run-Time Module other than in connection with operation of the Target Application. Mitel and Wind River Systems: (i) Retain ownership of all copies of the Run-Time Module; (ii) expressly disclaim all implied warranties, including without limitation the implied warranties of merchantability, fitness for a particular purpose, title and non-infringement;...
Page 786 Third-Party Copyright Compliance EXCLUSION OF OTHER WARRANTIES. EXCEPT AS PROVIDED ABOVE, THE SOFTWARE IS PROVIDED "AS IS" WITHOUT ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE. Intel does not warrant or assume responsibility for the accuracy or completeness of any information, text, graphics, links or other items contained within the Software.
Page 787 Mitel will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Mitel will not be liable for technical or editorial errors or omissions contained within this documentation.

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