Samsung CLX-8540ND Service Manual page 299

Digital color laser mfp
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Troubleshooting
● Code : 10-004
● Error message : System error: #10-004. Please turn off then on
● Symptom : Machine operation is abnormal.
● Possible Cause : GUI data communication error between video board and OPE board.
● Troubleshooting method :
1.Check if the connector on OPE board is connected properly. Reconnect it.
If the problem persists, replace the OPE board.
< Turn up OPE >
< Check the OPE connector >
2. If the problem persists after replacing the OPE board, replace the video board.
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