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Outgoing calls
When you make an outgoing call using the intercom key on
your telephone, the call is automatically transferred to the first
available SWCA key. Solid indicators appear beside the
intercom button and the SWCA key on your telephone. All
other telephones in the group also see a solid indicator beside
the SWCA key, indicating that the line for that key is in use. If
you put the call on hold (or press the SWCA key), the SWCA
key indicator fast-flashes on your telephone, and slow-flashes
on the other telephones in the group. The call can then be
picked up by any other telephone in the group.
No free call keys
If all the SWCA keys are currently occupied when a new call
comes in, you can still put the call on Hold.
•
If a SWCA key has been freed up between the time you
answered the call, and when you want to put the call on
Hold, the call will transfer to the free SWCA key, or you
can manually transfer it to a free SWCA key. The call will
act as described in
•
If all SWCA keys are still occupied when you put the new
call on Hold, the call will be held at your telephone on the
line it came in on. When a SWCA key becomes free, you
can take the call off hold and press the free SWCA key so
the call has a group-wide appearance.
These principles also apply to outgoing calls.
P0992640 03
on page 101.
Incoming calls
Modular ICS 6.0 System Coordinator Guide
Transferring calls / 103
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