Trunk Queuing - NEC Xen IPK Features & Specifications Manual

Trunk Queuing

FEATURE
DESCRIPTION
SYSTEM
AVAILABILITY
OPERATING
PROCEDURES
Features and Specifications Manual
The Trunk Queuing feature allows a station user to increase call processing
efficiency. When all outside lines or a selected line are busy, telephone
users can queue onto the busy line. When a line becomes available, the
system provides an internal incoming ring to the queuing station. If the line
is no longer needed, before the line becomes available, the queue request
is cancelled by dialling an Access Code. Each station can queue an outside
line by selecting the specific trunk in the queue procedure. This feature
allows a station user to set trunk queuing to the specified trunk, internal
Trunk group, or Route Advance Block.
Terminal Type
All terminals.
Required Components
None.
To use this feature from a Multiline Telephone when all outside lines
are busy:
1. Press the desired busy outside line key.
2. Receive busy tone.
3. Dial the Trunk Queuing Access Code (default:
4. Restore the handset.
- OR -
Dial the Access Code for outside line.
5. Receive busy tone.
6. Dial the Trunk Queuing Access Code (default:
7. Restore the handset.
T-5
).
GH
).
GH
T5 – 579