A-20 Automatic Call Distribution (Acd) - NEC Xen IPK Features & Specifications Manual

July 2003
SERVICE
CONDITIONS
RELATED
FEATURES LIST
234 – D2
Data Assignment
The announcements each have predetermined programmable times.
Each Delay Announcement Start Timer and Release Timer are also
programmable.
1. First Delay Announcement, number of repetitions/times (1~8
times).
2. Time between First and Second Delay Announcement [default: 20
sec. (0~60 sec., Infinity)].
3. Second Delay Announcement, number of repetitions/times (1~8
times).
4. Time between Second Delay Announcement and repeat of Second
Delay Announcement [default: 20 sec.(0~60 sec., Infinity)].
The Delay Announcement feature is programmed, per trunk.
General
DIT/ANA, CO Ring transfers, Automated Attendant Transfers, and
DID/Tie line calls must be directed to the ACD/UCD Pilot number to
receive Delay Announcement.
If all Delay Announcement circuits are busy, the incoming caller
continues to hear ringback tone or Music on Hold until a Delay
Announcement circuit is available.
A maximum of two VRS(4)-U( ) ETUs can be installed in the
Xen IPK system.
A maximum of four calls can be connected to a single VRS(4)-U( )
ETU at the same moment.
Each caller hears every announcement from the beginning.
When an ACD/UCD Agent becomes available, the caller is
immediately connected
announcement is in progress.
This feature provides eight channels of two Delay Announcements. All
four ACD/UCD groups share the two Delay Announcements.
Feature
Number
A-20 Automatic Call Distribution (ACD)
U-1 Uniform Call Distribution (UCD)
NEC Business Solutions Ltd
to the Agent, even
Feature Name
if a recorded
Delay Announcement