NEC Xen IPK Features & Specifications Manual page 101

Xen IPK
GENERAL
DESCRIPTION
GENERAL
DESCRIPTION
Features and Specifications Manual
AUTOMATED ATTENDANT FUNCTION
Restrictions
Supervisors can record AA and ACD queue messages again using the
telephone. The maximum message length is 90 seconds.
This feature allows a caller to direct dial a valid extension defined by
the Administration application or one-key dialling only while a
message is playing.
If caller does not select an AA transfer option within eight seconds,
after the AA message finishes playing, the caller is automatically
transferred to the default transfer number. If a default transfer number
is not assigned, the AA message replays after eight seconds.
ACD Plus can be programmed to answer lines with AA while sending
others directly to the ACD queue.
General
The AA can transfer a call to any valid telephone number using
Centrex service. After the call is transferred at the Central Office, it
cannot use any Xen IPK trunk lines.
Additional hardware is not required to support Automated Attendant.
ANNOUNCEMENT FUNCTION
General
By default, all announcements except the AA and On-Hold message are
recorded. Using the Administration program, most messages can be
allowed or denied per group. Both AA messages and the Numbers
message are shared by all groups. The supervisor can login by telephone to
ACD and change any message if granted access rights for the group.
Recordings can also be changed using the Administration program by
downloading a voice file in the correct format from the PC.
Automated Attendant Messages
There is a standard greeting that is. not recorded at default and an error
message that plays if an invalid selection is dialled. Both messages are
shared by all groups.
ACD Greeting Message
A caller hears this message that is recorded per group if agents are not
available to answer a call. The Administration program can set this
message to play first even if there are idle available agents.
Features and Specifications Manual
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