NEC Xen IPK Features & Specifications Manual page 518

July 2003
GUIDE TO
FEATURE
PROGRAMMING
Order
and
Shortcut
¶
SCD (Simplified Call Distribution) Pilot Number
+AA
Assignment
¶
SCD Group Agent Assignment
+AA
¶
DIT Assignment
+BCT
¶
ANA Assignment
+BCT
When the system is at default this Memory Block must be programmed for the feature to be used.
510 – S5
If an SCD call is unanswered the Xen IPK system uses the Call
Forward - No Answer timer to send the call to the next available SCD
station. This forward on no answer is a single event and does not
repeat itself for the duration of that SCD call.
Calls to an SCD group must be transferred to an agent and not
the pilot.
SCD group can have a hunt on busy set using MB4-14 and MB4-15.
Call Arrival (CAR) keys can be assigned as members of an
SCD group.
System Data Name
NEC Business Solutions Ltd
Memory
Function
Block
1-8-29
1-8-30
3-42
3-43
1-8-07 1-8-08
Attendant Station
Page- Page-
Line Key Line Key
Simplified Call Distribution