NEC Xen IPK Features & Specifications Manual page 140

July 2003
130 – C1
Restrictions
If a station that has set DND receives a second call, no Call Alert
Notification tone is provided.
A station does not receive Call Alert Notification if the Automatic Redial
feature is activated.
General
This feature is provided for DID, DIT, Tie line, internal transferred calls,
and Automated Attendant transferred calls.
If an Automated Attendant transferred call does not get answered and
changes to a normal CO ringing, the Call Alert Notification is no longer
provided at the station receiving the transferred call.
If a station that has Call Forward - No Answer assigned receives a
second call, this call follows the Call Forward - No Answer timer before
it is forwarded.
If a station is already receiving a Call Alert Notification, an additional
internal call to this station provides Busy tone to the caller. If Call
Forward - Busy was set, the internal call follows this forward setting.
Incoming Call Alert Notification to Multiline Terminals is as follows:
ICM and Large LED flash.
LCD shows second incoming call.
A Call Alert Notification tone of 0.8 seconds is provided to the
called party.
There is no LCD indication to show a second call is ringing in when
using the Store and Repeat feature.
Incoming Call Alert Notification to Single Line Telephones is as follows:
A Call Alert Notification tone of 0.8 seconds is provided to the
called party.
The calling party hears the following when the called station is already
on another call:
Automated Attendant, DIT, DID, and Tie line callers hear ringback
tone.
Internal callers hear call waiting, allowing Step Calling to be used.
If a station is the Master Hunt Number for a Station Hunt group, the
second call follows the Station Hunt Group assignment. If all agents in
this group are busy, then Call Alert Notification is given to the called
party and the call remains at the master station.
Multiple incoming calls, except internal and Automated Attendant
transferred calls, continue to ring at a station that is busy. However, the
LCD of this station only indicates the first call waiting to be answered.
ACD agents who are busy on a call do not receive Call Alert
Notification if another ACD call is received, Call Alert Notification is
provided if a call is transferred to the station and not the pilot.
NEC Business Solutions Ltd
Call Alert Notification