Creating A Dde Screen Pop; Steps For Creating A Dde Screen Pop - Avaya IP Agent Installation And User Manual

Screen pops

Creating a DDE screen pop

This section provides the procedure for starting a DDE screen pop when Avaya IP Agent
receives an incoming call or when an outgoing call is made.

Steps for creating a DDE screen pop

To create a DDE screen pop:
1. From the menu bar of the Avaya IP Agent window, select Tools > Screen Pops.
Avaya IP Agent displays the Screen Pops window.
2. Select File > New.
Avaya IP Agent displays the Screen Pops wizard.
3. Select the Dynamic Data Exchange (DDE) option button.
4. Select the Next button.
Avaya IP Agent displays the Screen Pops - Trigger window.
186 Avaya IP Agent Installation and User Guide