Acd Agent Panel - Avaya IP Agent Installation And User Manual

administrator to visit each installation and make the change manually. When Avaya
IP Agent is redirected to another configuration file, the location and filename are
overwritten in the Program Options. When Avaya IP Agent is restarted, it will attempt
to open the new configuration file instead of the old one.
- The Address entry is optional. This entry is used by Avaya IP Agent to send
information to a Web page following an upgrade. This information can then be
viewed by an administrator to determine which personal computers have applied the
latest Avaya IP Agent update. For example, following an update, Avaya IP Agent
could send the following string to a Web page for entry into a database, such as an
.ASP Web page:
http://server.company.com/report.asp?pcname=MYPC&station=5551212&agentid=1
000&version=4.0.1.5&lastupdate=Failed&date=01/01/2003&time=12:00:00 PM
The Address entry is used to prefix the string of fields and data.
If you require assistance in creating a Web page for this feature, you can contact the
Avaya Professional Services Organization for information and pricing regarding
available services.

ACD Agent panel

The ACD Agent panel contains the following items:
Configure program for EAS agent support - When this check box is enabled, Avaya
●
IP Agent supports the Expert Agent Selection (EAS) feature for Avaya communication
servers. Otherwise, Avaya IP Agent supports a non-EAS environment. EAS
environments use skills and non-EAS environments use splits.
Avaya IP Agent option dialogs
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