Creating Reports - Avaya IP Office User Manual

4.1 Creating Reports

Use the process below to create a report. The report can then be run immediately or saved for later use. Saved reports
can be configured for use within automatic scheduling.
1. Click the Historical Reporting tab.
The / icons can be used to hide/show the list of standard and saved reports.
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2. Click Standard Reports to view the available report templates or Saved Reports to use one of your existing saved
reports as the template.
3. Drag and drop the required report onto the blank area on the right.
4. The settings for the report are displayed. The required fields are Report Name, Target List and Report Range.
5. Set a Report Name
Enter a Report Name., this will be shown at the top of the report. This is a required field.
6. Select the Report Targets
The Target List drop-down allows selection of what type of targets, for example queue or agents, are the target of
the report.
Select the type of target required and then click on
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can be selected. Once you have selected a target or targets they are displayed in the text box next to the
Target List drop-down. The listed can be edited manually if required.
Alternatively, the wildcard * can be used to specify match all targets of the type selected in the Target List
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drop-down. When * is used, the report may include entries for Non Hunt Group and Non Agent if some IP
Office Customer Call Reporter calls have been handled by non-IP Office Customer Call Reporter parties.
7. Other Settings
The range and type of settings will vary according to the type of report selected.
Report Language
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Select the language to be used for the report. By default the same language as being used for the web client is
CCR 1.0 User Guide
IP Office
to display a list from which matching possible targets
15-601130 Issue 1k (22 May 2009)
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