VDN settings
The VDN dialog box contains the following controls:
Auto-play only for this VDN - When this check box is enabled, this agent greeting is
●
played if the VDN on which the call is received matches the numeric string in the
associated field to the right of this check box.
Partial Matching - When this check box is enabled, this agent greeting is played if the
●
digits in the Auto-play only for this VDN field appear anywhere in the VDN string.
Look for the digits from the - If you enable the Partial Matching option, you must also
●
select the location in the VDN string where the digits are to appear. For example, if you
select the Right option, the digits specified in the Auto-play only for this VDN field
must match the final digits in the VDN number for this agent greeting to be played.
Starting at - This field is displayed only if you set the Look for the digits from the field
●
to Middle. Use this field to specify how many digits from the left side of the string should
be ignored before the system attempts to match the digits specified in the Auto-play
only for this VDN field.
The field at the bottom of this dialog box displays the current settings and how those
settings are applied in the comparison of a VDN string.
Issue 1.1 August 2004
237