Avaya Telephone (Ip And Dcp) Configuration - Avaya IP Agent Installation And User Manual

Introduction
Agent greetings - Stored on the Avaya CallMaster VI telephone set
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Avaya communication server connections - One user connection
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Avaya Telephone (IP and DCP) configuration

The Avaya Telephone configuration allows you to use Avaya IP Agent as a direct interface
to your extension. Unlike the Telecommuter configuration, you cannot use analog
telephones or alternate extension numbers in this configuration. Also, there is no need to
define a second extension on the Avaya communication server in this configuration.
Another advantage of this configuration is that if the PC is not operational, the extension
still functions normally without Avaya IP Agent. This configuration is useful for those
environments where an agent is the only person assigned to an extension and never has
the need to work from an off-site location.
What you need to know about the Avaya Telephone configuration
The following is a list of the Avaya Telephone configuration requirements and capabilities:
Connection - One network connection from the personal computer running Avaya IP
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Agent to the Avaya Communication Manager system 2.0 (DCP), 2.1 (IP), or later and a
DCP or IP telephone that is connected to the Avaya Communication Manager system
Personal computer hardware - Network Interface Card (NIC) for connection to the
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Avaya communication server
Telephone set - An Avaya 2400-series (DCP), 4600-series (IP), or 6400-series (DCP)
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telephone
Voice Quality - High
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Agent greetings - Not supported in this configuration
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Avaya communication server connections - One user connection
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20 Avaya IP Agent Installation and User Guide