Creating Agent Greetings; Steps For Creating An Agent Greeting - Avaya IP Agent Installation And User Manual

Creating agent greetings

This section provides the procedure for recording an agent greeting.
Note:
Note:

Steps for creating an agent greeting

To record an agent greeting:
1. Change to an inactive agent mode, such as Auxiliary Work or After Call Work, to
prevent interruptions from incoming calls when you are recording your greeting.
2. From the Avaya IP Agent main window menu bar, select Tools > Agent Greetings.
Avaya IP Agent displays the Agent Greetings window.
3. Highlight an agent greeting in the list by clicking on the name.
4. Select the Record button.
5. By using the microphone that is either on your headset or attached to the personal
computer, speak your greeting.
6. When you have finished recording your greeting, select the Stop button.
Avaya IP Agent enables and updates the selected greeting.
Before users of the CallMaster VI configuration can record agent greetings,
the user must first deactivate the headset by clicking the headset button in
the headset toolbar.
Creating agent greetings
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