Changing Work Modes - Avaya IP Agent Installation And User Manual

It is possible for multiple Auxiliary Work modes to be assigned to an extension as each
can possess a different reason code to indicate the various situations that an agent cannot
receive calls.
This work mode can be selected while the agent is on an active call. The change will not
occur until the current call is finished and released.

Changing work modes

The agent work modes can be changed through the following methods:
Using shortcut keys - See
●
Selecting the associated work mode button on the agent toolbar - See
●
page 206.
Selecting the work mode from the Avaya IP Agent System Tray icon - See
●
icon on page 210.
Selecting the work mode from the Agent menu in the main window - See
●
menu on page 201.
Note:
Note:
Shortcut keys
When a work mode is active, the timer, which is displayed in the Call
Information Panel, displays the total time that the agent has been in the
selected work mode. To disable this timer, see
timer on page 265.
Selecting an agent work mode
on page 245.
How to remove the call
Issue 1.1 August 2004
Agent toolbar on
System Tray
Agent
129