Telecommuter Configuration - Avaya IP Agent Installation And User Manual

Introduction
Telephone - Not supported in this configuration
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Voice quality - Dependent on the performance of the personal computer hardware, the
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amount of bandwidth available in the network connection, and network stability
Agent greetings - Stored on the personal computer
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Avaya communication server connections - One user connection
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Note:
Note:

Telecommuter configuration

Use the Telecommuter configuration in situations where a personal computer can make a
dial-up or network connection to an Avaya communication server for the signaling (data)
path and a voice path to a telephone sent through a Public Switched Telephone Network
(PSTN) connection. The telephone can be an analog telephone, a cellular telephone, or an
extension on a local or remote switch. This configuration provides toll-quality audio and full
telephony functionality through Avaya IP Agent. Agents make and receive calls through the
Avaya IP Agent interface, and the voice path is sent to the specified telephone.
What you need to know about the Telecommuter configuration
The following is a list of the Telecommuter configuration requirements and capabilities:
Connection - One dial-up or network connection from the personal computer running
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Avaya IP Agent to the Avaya communication server and a telephone capable of
receiving calls from the Avaya communication server
Personal computer hardware - Modem or Network Interface Card (NIC) for connection
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to the Avaya communication server
Telephone set - Any telephone capable of receiving calls from the Avaya communication
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server
Voice Quality - High
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Agent Greetings - Supported only through the use of the Avaya Switcher II headset
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Avaya communication server connections - One user connection for signaling
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connection and one of the following:
- For off-site use, one trunk connection
- For on-site use, an additional user connection
18 Avaya IP Agent Installation and User Guide
Voice-over-IP does not necessarily provide toll-quality audio.