Prompted Digits Settings - Avaya IP Agent Installation And User Manual

Dialog Reference

Prompted Digits settings

The Prompted Digits dialog box contains the following controls:
Auto-play only for these prompted digits - When this check box is enabled, this
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agent greeting is played if the digits entered by the caller during vector processing
match the digits in the associated field.
Partial Matching - When this check box is enabled, this agent greeting is played if the
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digits in the Auto-play only for these prompted digits field appear anywhere within
the string of prompted digits.
Look for the digits from the - If you enable the Partial Matching option, you must also
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select the location in the prompted digits string where the digits can be found. For
example, if you select the Middle option, the digits specified in the Auto-play only for
these prompted digits field must be present in the string, at the position specified in
the Starting at field, for this agent greeting to play.
Starting at - This field is displayed only if the Look for the digits from the field is set to
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Middle. Use this field to specify how many digits from the left side of the string should
be ignored before the system attempts to match the digits specified in the Auto-play
only for these prompted digits field.
The field at the bottom of this dialog displays the current settings and how those settings
are applied in the comparison of the string of prompted digits.
238 Avaya IP Agent Installation and User Guide