Information Panels - Avaya IP Agent Installation And User Manual

Information panels

This section contains descriptions and information on the areas of the main window that
display information to the user.
There are three different types of panels in Avaya IP Agent, which are described in the
following topics:
Call Information Panel
●
Agent Information Panel
●
Phone Display Panel
●
Call Information Panel
Avaya IP Agent displays the Call Information Panel (CIP) only during incoming and
outgoing calls. It provides information about the call, such as call status, call display, call
duration. It also displays an Answer/ Release/ Reconnect button.
If a call is currently active and the other party is listed in the Phone Directory, that name is
displayed in the CIP instead of the information passed from the ACD.
The call status, incoming, outgoing, or on-hold, is displayed in the first section. Right-click
the CIP to display a pop-up menu containing available options for this call, such as hold,
transfer, and conference.
The timer in this panel displays the amount of time that has elapsed for a call and the work
done in a subsequent non-active work mode, such as ACW. When an agent enters Auto-In
or Manual-In mode, the timer is reset to 0.
Note:
Note:
Agent Information Panel
Avaya IP Agent displays the Agent Information Panel when agent status information is
available and no calls are currently active. If you are logged in as an agent, the status
information also includes the current agent work mode.
Phone Display Panel
The Phone Display Panel is a 40-character display that is located above the Status Bar.
This display area is updated automatically with call-related and non-call-related information
from the Avaya communication server, such as call-prompting digits, VuStats data, and the
local date and time display from the ACD. Only those telephone types that are capable of
displaying 80 characters are compatible with this feature. See
for Avaya IP Agent
on page 209
on page 209
on page 209
To disable the call timer, see
on page 21 for compatible telephone types.
How to remove the call timer
Main window and menus
on page 265.
Compatible telephone types
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