Using Alternate User Interfaces; Autoanswer Interface - Avaya IP Agent Installation And User Manual

Using alternate user interfaces

This section provides information and procedures for the alternate user interfaces that are
available in Avaya IP Agent.
In many contact center environments, agents use many different applications
simultaneously. This can lead to overlapped application windows on the Windows desktop.
This can cause difficulties in accessing or using the necessary application windows quickly
and efficiently. To help overcome this problem, Avaya IP Agent provides three alternate
user interfaces that use much less space on the Windows desktop than the default main
window. The following figure compares interface size:
Note:
Note:

AutoAnswer interface

This interface uses the least amount of space, and is intended for agents using the Auto-In
and Auto-answer features. Call-handling buttons, such as Transfer, Hold, and Release
are present. Buttons for agent work modes and Avaya IP Agent features are not available
in this interface.
Default main window
The procedures in this document are written for the default main window.
You will not be able to exactly follow these procedures when you are using
an alternate user interface. However, the Program Menu button on the right
side of the interface allows you to access the most commonly used features
in Avaya IP Agent. Also, the shortcut key combinations for Avaya iP Agent
do not function while you use an alternate user interface.
Using alternate user interfaces
Alternate user interface example
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