Call Handling Panel - Avaya IP Agent Installation And User Manual

Dialog Reference
Prompt for agent ID and password during agent login - When this check box is
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enabled, Avaya IP Agent displays a dialog box when an agent requests a login to the
Avaya communication server. The dialog box prompts the agent for agent ID and
password.
Save agent password during agent login - When this check box is enabled, Avaya IP
●
Agent saves the password of an agent after a successful login.
Automatically log into the ACD - When this check box is enabled, Avaya IP Agent
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attempts to automatically log the agent in to the Avaya communication server after
successful extension registration.

Call Handling panel

The Call Handling panel contains the following items:
Call Transfer - Use Basic Transfer - Selecting this option sets the default transfer
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mode to the basic method.
Call Transfer - Use Unsupervised Transfer - Selecting this option sets the default
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transfer mode to the unsupervised method.
Call Transfer - Use Enhanced Transfer - Selecting this option sets the default transfer
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mode to the enhanced method.
Call Conferencing - Use Enhanced Conference - Enabling this check box sets the
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default conferencing mode to the enhanced method. Otherwise, Avaya IP Agent uses
the basic conferencing mode.
216 Avaya IP Agent Installation and User Guide