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Chapter 9 Using Avaya Agent with Siebel
4 Click OK.
If your login ID and password are valid, Avaya Agent and Siebel Call Center are started on
your desktop. Siebel Call Center opens minimized.
Logging Out of Siebel Call Center with Pop-Up Menu
You can use the Avaya Agent pop-up menu to log out of Siebel Call Center. You access the menu
by right-clicking in a grey area of Avaya Agent.
The login and logout options in the Avaya Agent pop-up menu change, depending on whether you
are currently logged in to Siebel Call Center. For example, if you are logged in to a media channel,
you see the Logout option in the menu, not the Login option. The pop-up menu with the Logout
option looks like this:
To log out of Siebel Call Center from Avaya Agent:
1 Right-click a blank area of Avaya Agent.
2 From the menu, click Siebel Application > Logout.
Logging In to Siebel Call Center with Pop-Up Menu
From within Avaya Agent, you can use the pop-up menu to open, or log in to, Siebel Call Center.
You access the menu by right-clicking in a grey area of Avaya Agent.
To log in to Siebel Call Center from Avaya Agent:
1 Right-click a blank area of Avaya Agent.
2 From the menu, click Siebel Application > Login.
3 In the Interaction Center Client Login dialog box, enter your login ID and password in the
Siebel Application tab.
4 Click OK.
206 Avaya Agent User's Guide
Login/logout menu option when
logged in to Siebel Call Center
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