System Tray Icon - Avaya IP Agent Installation And User Manual

Dialog Reference

System Tray icon

The Avaya IP Agent System Tray icon is an easy way to access commonly used features
and to change your agent work mode.
To display the System Tray icon menu, right-click the icon.
If you are not logged in as an agent, the work mode entries in this menu will not be
displayed.
Placing calls through the System Tray icon
You can use two methods to place a call using the Avaya IP Agent System Tray icon:
Highlight dialing - Highlight a telephone number in any application. Then, when you
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right-click the System Tray icon, selecting the item at the top of the menu will
automatically dial the highlighted number.
Highlighted
telephone
number
Note:
Note:
210 Avaya IP Agent Installation and User Guide
The Windows Terminal Services version of Avaya IP Agent does not support
highlight dialing.
Avaya IP Agent
System Tray icon
dialing item