Holding A Call; Using Manual Hold; Using Auto Hold; Reconnecting To A Call On Hold - Avaya IP Agent Installation And User Manual

Avaya IP Agent basic operations

Holding a call

You can put a call on hold by using either the Auto Hold or Manual Hold feature.
When a call is on hold, the text on the button for the associated Call Information Panel
(CIP) changes to Reconnect.
Hold button

Using Manual Hold

To perform a Manual Hold, select the Hold button on the Phone Button toolbar. For those
using the Telecommuter configuration or the IP Telephone configuration, you may also
place a call on hold by pressing the Hold button on the telephone, if it is so equipped.

Using Auto Hold

The Auto Hold feature does not require pressing a Hold button. If you change to a second
call appearance, the first call is automatically placed on hold.

Reconnecting to a call on hold

To reconnect to a call that is currently on hold, select the Reconnect button on the
appropriate CIP. Alternatively, you may re-select the Hold button in the main window.
134 Avaya IP Agent Installation and User Guide
Reconnect
button