Chapter 5: Advanced Report Design; Creating A Custom Data Table - Avaya Call Management System Custom Reports

Chapter 5:

Creating a custom data table

The section of the Avaya Call Management System (CMS) database that stores historical
ACD data uses the INFORMIX
historical ACD data available for use in custom reports is stored in tables in the CMS
database. You can access INFORMIX and the CMS database to build your own data
tables to contain financial information, schedule information, product or service
information, or any other type of information you want. You can then design historical
custom reports to display the data, with or without ACD data.
Note:
!
1 INFORMIX is a registered trademark of Informix Software, Inc.
Advanced report design
Instructions on the use of INFORMIX SQL are included in this document for
convenience. These instructions are not intended as a substitute for the
INFORMIX documentation. Except where noted, the standard rules of
INFORMIX SQL apply, as documented in INFORMIX-SQL Relational
Database Management System User Guide for INFORMIX SQL. If you
purchased ISQL with CMS, the guide was delivered with your CMS software
and documents.
CAUTION:
CMS does not automatically check the database for disk space used by data
in custom tables. As a result, you can inadvertently fill up your disk with
custom data. When this happens, you can lose or damage custom data and
ACD data. Therefore, if you create custom data tables, be careful to check
the amount of disk space available regularly. See the "System Setup"
chapter in the CMS R3V11 Administration, 585-215-515, document for more
information on disk storage.
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SQL (ISQL) Relational Database Management System. All
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