Road Warrior And Callmaster Vi; Road Warrior And Callmaster Vi (Auto-Answer) - Avaya IP Agent Installation And User Manual

Avaya IP Agent basic operations

Road Warrior and CallMaster VI

Configuration settings for Road Warrior and CallMaster VI
In this configuration, the Auto-Answer feature is not active.
Steps for answering Road Warrior and CallMaster VI calls
To answer a call for this configuration:
1. A caller places a call to the contact center and is routed to a specific extension.
Avaya IP Agent displays a call appearance in a Call Information Panel (CIP) in the
main window.
2. The agent should select the Answer button on the new CIP.
The call is connected and the agent can begin conversing with the calling party.

Road Warrior and CallMaster VI (Auto-Answer)

Configuration settings for Road Warrior and CallMaster VI (Auto-Answer)
In this configuration, the Auto-Answer feature is enabled.
Steps for answering Road Warrior and CallMaster VI (Auto-Answer) calls
To answer a call for this configuration:
1. A caller places a call to the contact center and is routed to a specific extension.
Avaya IP Agent displays a call appearance in a Call Information Panel (CIP) in the
main window.
2. Avaya IP Agent automatically answers the call without any action from the agent, who
can then begin conversing with the calling party.
132 Avaya IP Agent Installation and User Guide