Mini Interface; Titlebar Interface; Selecting An Alternate Interface - Avaya IP Agent Installation And User Manual

Running Avaya IP Agent

Mini interface

This interface is slightly wider than the AutoAnswer interface and is intended for the
contact center agent who determines the necessary work mode, such as AUX (Auxiliary
Work) and ACW (After-Call Work). In addition to the call-handling buttons, this interface
also contains buttons for any agent work modes assigned to this extension.

Titlebar interface

When an agent is on a call, this interface is the largest of the alternate interfaces. It
includes call-handling buttons, agent work modes buttons, and buttons used to access
other Avaya IP Agent features, such as the Phone Directory and Call History window.

Selecting an alternate interface

This section provides the steps for selecting one of the three alternate user interfaces
available with Avaya IP Agent.
Steps
To select an alternate user interface.
1. From the Avaya IP Agent main window, select View > Alternate Interfaces.
2. From the branching menu, select the interface that you want to use:
AutoAnswer
●
Mini Interface
●
Titlebar
●
Avaya IP Agent displays the selected interface.
124 Avaya IP Agent Installation and User Guide