Upgrades And Reinstallation; Upgrading Centrevu Ip Agent V1.X To Avaya Ip Agent R5 - Avaya IP Agent Installation And User Manual

Upgrades and reinstallation

This section provides information for installing Avaya IP Agent over a previous version of
Avaya IP Agent, such as V1, V1.1, V2, V3, R4, or CentreVu Agent.
This section contains the following topics:

Upgrading CentreVu IP Agent V1.X to Avaya IP Agent R5

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Upgrading CentreVu IP Agent V2 to Avaya IP Agent R5
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Upgrading Avaya IP Agent V3,R4 to R5
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Upgrading CentreVu Agent to Avaya IP Agent R5
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Reinstalling Avaya IP Agent R5
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Applying product updates
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Upgrading CentreVu IP Agent V1.X to Avaya IP Agent R5
This section provides information on upgrading CentreVu IP AgentV1.X to Avaya IP Agent
R5.
The installation procedure for upgrading to Avaya IP Agent is the same as listed in
Interactive installation
You cannot change the installation directory for Avaya IP Agent.
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If you select to not store information for multiple users during installation and multiple
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users were used previously, Avaya IP Agent will only migrate the application data for the
user performing the update.
Data migration
The following list describes how customizable data is effected when upgrading Avaya IP
Agent:
Call history - The call history is completely migrated during an upgrade.
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Phone directory - The phone directory is completely migrated during an upgrade.
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Program options - The settings you have configured for previous versions are
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completely migrated during an upgrade.
Public search directory - LDAP servers and the associated settings are completely
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migrated during an upgrade.
Screen pops - Screen pops are not migrated automatically during an upgrade. You must
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recreate your screen pops manually in Avaya IP Agent. However, once you have
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Upgrades and reinstallation
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