Ani Settings - Avaya IP Agent Installation And User Manual

Dialog Reference
Auto-play greeting for all incoming calls - If this option is selected, this agent
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greeting is played for all incoming calls, even if the agent is not currently logged in to the
ACD.
Auto-play only in active agent mode - If this check box is enabled, this agent greeting
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is played only if the agent is in the Auto-In or Manual-In work mode.

ANI settings

The ANI (Automatic Number Identification) dialog box contains the following controls:
Auto-play only for this ANI - When this check box is enabled, this agent greeting is
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played only if the ANI string contains the digits that you specify in the accompanying
field to the right of this check box.
Partial Matching - When this check box is enabled, this agent greeting is played if the
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digits in the Auto-play only for this ANI field appear anywhere within the ANI string.
Look for the digits from the - If you enable the Partial Matching check box, you must
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also select the location in the ANI string where the digits are to be found. For example, if
you select the Left option, the digits specified in the Auto-play only for this ANI field
must be the first digits in the ANI string.
Starting at - This field is displayed only if the Look for the digits from the field is set to
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Middle. Use this field to specify how many digits from the left side of the string should
be ignored before attempting to match the digits specified in the Auto-play only for this
ANI field.
The field at the bottom of this dialog box displays the current settings and how those
settings are applied in the comparison of an ANI string.
236 Avaya IP Agent Installation and User Guide