Shortcut Key Functions; Call Features; Agent Features - Avaya IP Agent Installation And User Manual

Shortcut keys

Shortcut key functions

This section contains the shortcut keys that can be used when the Avaya IP Agent is the
currently selected window on your desktop. These shortcut keys are divided into the
following categories:

Call features

●

Agent features

●
Avaya IP Agent features
●
Windows features
●
Call features
To...
Place a call on hold
Transfer a call
Conference another party
Agent features
To...
Log in
Log out
Change to After Call Work (ACW) mode
Change to Auxiliary Work (AUX) mode
Change Available mode assignment to automatic (Auto-In)
Change Available mode assignment to manual (Manual-In)
246 Avaya IP Agent Installation and User Guide
on page 246
on page 246
on page 247
on page 247
Press...
Ctrl + H
Ctrl + T to dial the number and then again
to transfer the call
Ctrl + F to dial the number and then again
to conference the call
Press...
Ctrl + Ins
Ctrl + Del
Ctrl + W
Ctrl + A
Ctrl + I
Ctrl + M