Ip Telephone Configuration; Callmaster Vi Configuration (Dcp Connection) - Avaya IP Agent Installation And User Manual

IP Telephone configuration

The IP Telephone configuration is similar to that of the Telecommuter configuration.
Through IP Agent, agents can control an IP telephone, use the features of the telephone
through the IP Agent interface, and take advantage of the regular IP Agent features.
What you need to know about the IP Telephone configuration
The following is a list of the IP Telephone configuration requirements and capabilities:
Connection - IP network connection for the IP telephone and a TCP/IP network
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connection for the personal computer
Personal computer hardware - Network Interface Card (NIC) for connection to the
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Avaya communication server
Telephone set - Any Avaya IP telephone that supports the Computer Telephony
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Integration (CTI) feature and is supported by your Avaya communication server
Voice Quality - Dependent on the IP telephone, available network bandwidth, and
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network stability
Agent Greetings - Not supported in this configuration
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Avaya communication server connections - One user connection
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CallMaster VI configuration (DCP connection)

The Avaya CallMaster VI is a small telephone with eight buttons, two headset jacks, and
DCP (Digital Communications Protocol) connectivity. This telephone is connected to a
personal computer through a serial (RS-232) connection. This configuration is for use only
inside the contact center in conjunction with CallMaster telephones. Connectivity for this
configuration is provided through a DCP connection to the Avaya communication server
and does not require a TCP/IP network connection.
What you need to know about the CallMaster VI configuration
The following list provides Avaya CallMaster VI configuration requirements and
capabilities:
Connection - DCP connection for the Avaya CallMaster VI telephone set and a serial
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(RS-232) connection between the Avaya CallMaster VI and the personal computer
Personal computer hardware - Serial (RS-232) port
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Telephone - Avaya CallMaster VI
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Voice quality - High
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Avaya IP Agent configurations
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