Chapter 8: Agent Greetings - Avaya IP Agent Installation And User Manual

Chapter 8: Agent Greetings

This section provides information and procedures for the creation and use of agent
greetings through Avaya IP Agent.
The Agent Greetings feature frees you from having to repeatedly say the same greeting at
the beginning of each call. When a call is answered, your microphone is muted and the
selected greeting is played. After the greeting is played, your microphone is un-muted and
you are able to talk to the calling party.
Additionally, it is possible to configure agent greetings to play only for specific telephone
numbers or VDNs from which calls originate.
This chapter includes the following topics:
Creating agent greetings
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Setting the active agent greeting
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Setting activation criteria for agent greetings
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Deleting agent greetings
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Before you begin
Read and understand the following items before you work with the Agent Greetings
feature:
Avaya IP Agent supports agent greetings for Avaya CallMaster VI endpoints and IP
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endpoints using the Road Warrior configuration. The Telecommuter configuration can
support agent greetings if you use an Avaya Switcher II headset. The IP Telephone and
Avaya Telephone configurations do not support agent greetings.
Agent greetings are stored in different locations, depending on your current Avaya IP
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Agent configuration.
- Road Warrior / Telecommuter - You can store the agent greetings on your personal
computer or in a network location. These configurations will support up to 15
greetings of 30 seconds each.
- CallMaster VI - Agent greetings are stored on the CallMaster VI unit and not on the
personal computer.
To view or configure the optional settings for agent greetings, such as configuring the
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agent greeting to play for a specific VDN or ANI, see
page 235.
on page 157
on page 158
on page 159
on page 160
Agent Greetings settings
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