Callmaster Vi Configurations; Ensuring Compatibility - Avaya IP Agent Installation And User Manual

CallMaster VI configurations

If you use Avaya CallMaster VI telephones for your contact center agents, this section
provides the procedures for configuring your Avaya communication server for compatibility
with Avaya IP Agent.
This section contains the following topics:

Ensuring compatibility

●
Configuring station settings
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Ensuring compatibility
This section provides the procedure for ensuring that your Avaya communication server is
configured to support Avaya IP Agent in the Avaya CallMaster VI configuration.
Before you begin
Read and understand the following items before administering your Avaya communication
server:
A BCS/Guestworks system does not support Avaya CallMaster VI configurations.
●
! !
Important:
Steps for ensuring CallMaster VI compatibility
To ensure that your Avaya communication server supports Avaya IP Agent in the
CallMaster VI configuration:
1. Log in to the Station Administration Terminal (SAT) on the Avaya communication
server.
on page 75
on page 76
Important: Important:
If any Avaya communication server settings do not conform with the steps in
this procedure, you must contact Avaya to purchase the appropriate options
or configuration before you can use Avaya IP Agent.
CallMaster VI configurations
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