Short Cut Keys; Screen Pop - Avaya 40DHB0002USAR User Manual

Short Cut Keys

The Short Cut keys tab allows you to change the short cuts assigned to specific features or functions.
To change Short Cut Keys:
1. Click the Command you wish to change.
2. Select the Short Cut Key from Select new shortcut drop down box.
3. Click Assign.

Screen Pop

Phone Manager Pro only.
This enables integration to contact management packages. This allows Phone Manager to Screen Pop
contact details. The following content management packages are supported ACT! 6.0, 7.0, Goldmine
6.0, 6.7, Maximizer 7.5 Enterprise, 8.0 Enterprise and Microsoft Outlook.
The Screen Pop options are only available when the content management packages are installed and
are detected by Phone Manager. The Phone Manager uses the following screen pop order if more than
one application is selected in the screen pop tab.
1. Act! 6.0, 7.0
2. Goldmine 6.0, 6.7
3. Maximizer 7.5 Enterprise, 8.0 Enterprise
4. Outlook 2000/2003, Outlook XP
5. External Program
This means that if both Act! and Goldmine is selected, only Act! will be used for screen pop.
Phone Number
•
Internal - Check this box to pop the Phone Manager for Internal numbers.
• External - Check this box to pop the Phone Manager for External numbers.
Phone Mode
• Ringing - Check this box to pop the Phone Manager when the phone rings.
• Answering - Check this box to pop the Phone Manager when you answer the phone.
Phone Manager User Guide
IP Office 40DHB0002USAR Issue 13a (22nd September 2005)
Phone Manager
Page 37