Configuring An Extension For Vustats Through The Avaya Communication Server; Configuration - Avaya IP Agent Installation And User Manual

Using VuStats
Configuring an extension for VuStats through the
Avaya communication server
For an Avaya IP Agent extension to display VuStats information, the following
configurations on the Avaya communication server must be done:
The extension must be assigned as a telephone type that has a display. Avaya
●
recommends the 8434D or 606A1 telephone types for Road Warrior and Telecommuter
configurations.
The extension must have one or more buttons assigned with the vu-display feature.
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Different streams of VuStats information are available by specifying the format and ID
parameters of the vu-display feature.
For different views and formats, multiple VuStats configurations can be assigned to the
●
buttons for this extension.

Configuration

For information on configuring extensions for the VuStats feature through your Avaya
communication server, see the "VuStats" section of Guide to ACD Call Centers.
Definitions and reference material for the VuStats fields on the forms of the Avaya
communication server can be found in the Administrator's Guide for your Avaya
communication server.
162 Avaya IP Agent Installation and User Guide