Avaya Telephone-Dcp Configurations; Ensuring Compatibility - Avaya IP Agent Installation And User Manual

Avaya Telephone-DCP configurations

The Avaya Telephone-DCP configuration allows agents to use Avaya IP Agent as a direct
interface with a Digital Communication Protocol (DCP) telephone. This configuration is
used when there is no need for agents to use any of the following capabilities:
Voice-over-IP
●
A telephone outside the contact center
●
An extension with a different telephone type that allows more features than the DCP
●
telephone.
This section contains the following topics:

Ensuring compatibility

●
Configuring station settings
●
Ensuring compatibility
This section describes the setting of features on your Avaya communication server so that
Avaya IP Agent can be used in your content center.
Before you begin
The settings for IP connections can be enabled only if your Avaya communication server
supports use of Internet Protocol (IP) for calls.
! !
Important:
If you need to configure a specific range of ports to use with IP communications because of
firewalls or for some other reason, you must assign the range through both the Avaya
communication server and Avaya iClarity IP Audio. See
information on configuring port ranges on both systems.
The DCP telephone must be connected for Avaya IP Agent to register with the Avaya
communication server. If the telephone is disconnected, registration through Avaya IP
Agent will be denied. Conversely, if the DCP telephone is disconnected after registration
has been made, Avaya IP Agent will be disconnected by the Avaya communication server.
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Important: Important:
If any settings of your Avaya communication server do not conform with the
steps in this procedure, you must contact Avaya to purchase the appropriate
options or configuration for your Avaya communication server before you
can use Avaya IP Agent.
Avaya Telephone-DCP configurations
Advanced tab on page 233 for
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