Agent Greetings Settings; Greeting Description Settings - Avaya IP Agent Installation And User Manual

Agent Greetings settings

The Agent Greetings dialog boxes are used to configure a single agent greeting. Through
these settings, you configure the criteria that will cause this agent greeting to be played.
This section contains the following topics:

Greeting Description settings

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ANI settings
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VDN settings
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Prompted Digits settings
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Greeting Description settings
The Greeting Description dialog box contains the following controls:
Greeting - Enter the title of this Agent Greeting.
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Description - Enter text in this field to provide more information for this agent greeting,
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such as purpose or usage.
Auto-play only for Agent ID - If this option is selected, this agent greeting is played for
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incoming calls only if the currently logged in agent ID matches the ID entered in the
associated field to the right of this option button.
Auto-play only when an agent is logged in - If this option is selected, this agent
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greeting is played for incoming calls only if the agent is logged in to the ACD.
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Agent Greetings settings
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