Tools Menu - Avaya IP Agent Installation And User Manual

Dialog Reference
After Call Work (ACW) - This is an ACD work mode that indicates that an agent is
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performing tasks related to the last call.
Auxiliary Work Mode (AUX) - This is an ACD work mode that indicates that an agent is
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not available to receive an ACD call. Depending on how the ACD is administered, the
AUX work mode can require that agents provide a reason code before the work mode
can be assigned. Multiple Auxiliary Work buttons with different reason codes can be
assigned to an extension.
Assist - This item initiates a request for assistance from a skill supervisor.
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Tools menu

The following items are available on the Tools menu:
Phone Features - Selecting this item displays the Phone Features window which, lists
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the feature buttons that have been assigned to this extension.
Personal Phone Features - Selecting this item displays the Personal Phone Features
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window, which is used to create a smaller list of phone features that are used often or for
ease of access.
Call History - Selecting this item displays the Call History window, which displays a log
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of all calls received by this extension. This log includes name, number, date, time,
duration, and call notes.
Phone Directory - Selecting this item displays the Phone Directory window, which is
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used to store names, addresses, phone numbers, and other information. See
Phone Directory
Search Public Directory - Selecting this item displays the Search Public Directory
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window, which allows you to search Lightweight Directory Access Protocol (LDAP)
servers by any field defined in the public directory. See
Avaya IP Agent
Screen Pops - Selecting this item displays the Screen Pops window, which lists all the
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screen pops that are defined on this personal computer. See
for more information.
202 Avaya IP Agent Installation and User Guide
on page 147 for more information.
on page 167 for more information.
Using a Public Directory with
Screen pops on page 179
Using the