Related Manuals for Avaya IP Office Conferencing Center 3.0
Summary of Contents for Avaya IP Office Conferencing Center 3.0
- Page 1 IP Office Conferencing Center 3.0 Installation and Administration Manual 40DHB0002UKEN Issue 2 (24 January 2005)
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Page 2: Table Of Contents
Table Of Contents Conferencing Center........................1 Overview..............................1 Key Features .............................. 1 Access Levels............................. 1 Conferencing Center via Phone Manager Pro.................... 3 Joining a Conference..........................3 Dial-In..............................3 Voice Conference Notification (VCN)..................... 4 Soft Console v3.0........................... 4 Conferencing Center Installation & Upgrade................5 Installation Overview .......................... -
Page 3: Conferencing Center
Conferencing Center Overview IP Office Conferencing Center is comprised of two web-based graphic user interfaces (GUI), the Scheduler and the Web Client. The Conferencing Center Scheduler allows users to schedule and manage conferences; the Web Client allows participants to join web conferences that act as supplements to scheduled audio conferences. - Page 4 Conferencing Center 3.0 Installation Manual • Conference booking. • Managing your individual user account and local address book. • Viewing and managing only the conferences you have set up. • View conference resources by date and participant count. • Joining conferences in which you are also a participant. Participant(s) People who are scheduled to join or have joined a conference, so their number will vary.
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Page 5: Conferencing Center Via Phone Manager Pro
Conferencing Center System Administrator This person will have access to and knowledge of the entire system, along with all related IP Office suites. As a System Administrator, you will also need to set up a virtual directory on the web server to allow conference hosts access to presentation files. -
Page 6: Voice Conference Notification (Vcn)
Conferencing Center 3.0 Installation Manual If an incorrect conference ID or PIN is entered, the action taken will depend on the call flow set up by the system administrator. Voice Conference Notification (VCN) Note: Please be aware that for external participants joining a conference via VCN to get a cohesive greeting, a greeting message must be recorded to the Conf_Prompt24.wav file on VM Pro. -
Page 7: Conferencing Center Installation & Upgrade
Conferencing Center Installation & Upgrade Installation Overview This document covers the installation and administration of IP Office Conferencing Center level 3.0 software. It is intended for the System Administrator and the Conferencing Center administrator. These two people may or may not be the same person. Conferencing Center for IP Office is comprised of a Windows Service that handles the communication with IP Office, Voicemail Pro 3.0 and SoftConsole via the IP switch. -
Page 8: Setup Options
Conferencing Center 3.0 Installation Manual Setup Options Depending on your company's network configuration, Conferencing Center can be setup in several ways. Below are three available options: Conferencing Center Setup: Option 1 (recommended option) This is the recommended option because it makes the Web Client Host accessible to external users while keeping the booking site and its database secure. - Page 9 4. Open the Web.config file with your preferred editing tool. 5. Change the port number (highlighted characters) on the following code string: <add key="RemotePoint" value="tcp://localhost:8089/Avaya.ECS.ECSConferenceService.RemotingInterface"/> Conferencing Center Setup: Option 3 If this option (a firewall placed between the web server and Voicemail Pro server) is selected, the following port issues need to be kept in mind: •...
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Page 10: Pre-Installation Requirements
• If not already installed, an IP Office Feature Key Server and a licensed Voicemail Pro 3.0 must be installed. • License for IP Office Conferencing Center 3.0 required. • IP Office Conferencing Center CD. • Switch off any PC and hard disk sleep/power down modes. - Page 11 Conferencing Center Installation & Upgrade • IIS 5 or higher: Needs to be activated • IIS 5 or higher and ASP.NET: Both (for all installation options). need to be activated (for all installation options). 1. Insert Windows 2000 CD. 1. Insert Windows 2003 CD. 2.
- Page 12 Conferencing Center 3.0 Installation Manual • This server PC must have a fixed IP address. While PC's in a DHCP network may retain the same IP address between reboots, this is not guaranteed. • If the IP Office is acting as a DHCP server, it defaults to using the address range of 192.168.42.1 to 192.168.42.200 for DHCP clients.
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Page 13: Installing Conferencing Center
Conferencing Center Installation & Upgrade Installing Conferencing Center Installation Options Conferencing Center 3.0 gives you the option to install both the booking and web client applications on the same server or onto separate servers for security and access purposes. This information needs to be decided prior to the installation and appropriate hardware made available. -
Page 14: Web Client Host Only Install
Conferencing Center 3.0 Installation Manual 13. Confirm that all installation settings presented on the Start Copying Files window is accurate and click Next to start copying the program files. • If any of the information presented needs to be updated, click Back and make the necessary changes. -
Page 15: Configuring Conferencing Center
Conferencing Center Installation & Upgrade Configuring Conferencing Center Once Conferencing Center is installed, its configuration is available on the Conferencing Center Scheduler via the administrator's account. To configure Conferencing Center settings: 1. Open an IE window. 2. Enter http://<webserver_name>/avecs into the address field. Ensure that the PC name does not contain an underscore or any other non-standard character prohibited by standard PC naming conventions. -
Page 16: Software Upgrade
Conferencing Center 3.0 Installation Manual conference scheduler can remove or update this number at that time. This conference bridge number will be available on participants' confirmation emails if the email option is enabled. • URL for Web Client: Enter the path to the web server as follows: http://<web_server_name>/AVECSWEB. This URL will be available on participants' confirmation emails if Web Support and email options are enabled as part of the conference scheduling process. - Page 17 Conferencing Center Installation & Upgrade If you want to make the installation split, it is advisable to keep the existing Conferencing Center server PC as the Web Booking server and install the Web Client Host onto another server PC. To split the Web Booking and Web Client Host onto two server PCs with this software upgrade, do the following: Upgrade the existing server PC with ONLY the new Conferencing Center Web Booking •...
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Page 18: Troubleshooting
Conferencing Center 3.0 Installation Manual Troubleshooting This section is intended to aid in the installation and administration of Conferencing Center should any of the following issues are encountered. Problem/Symptom Suggested Solution Running ASP.NET on a Create a "weak" account with the correct permissions: Domain Controller - By 1. - Page 19 Conferencing Center Installation & Upgrade iii. Select the user account from the list and select the Allow check box for Write permissions. Click OK. Make sure that the new user account has access to all other files and directories that are necessary to serve ASP.NET pages.
- Page 20 3. If the domain name is not in the format X.X Right click, select New | Domain. Select Alias and enter a name in the format X.X (e.g. PCSServer.Avaya.com). AVECS Blank Page - When Verify that there is a .aspx extension listed in IIS Manager. IIS Manager...
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Page 21: Additional Configurations
Additional Configurations Additional Configurations Overview Upon proper installation and configuration of IP Office Conferencing Center, conferences can immediately be booked and conference participants can join conferences via Voice Conference Notification (VCN). However, to take full advantage of the Conferencing Center capabilities, additional configuration will be required. -
Page 22: Voicemail Pro For Conferencing Center
Conferencing Center 3.0 Installation Manual When all the systems are configured properly, the following two icons on Phone Manager will be displayed: • Book a Conference: Opens a Conferencing Center Scheduler GUI. • Join a Conference: Opens a Conferencing Center Web Client GUI. Voicemail Pro for Conferencing Center Configuring Voicemail Pro for Conferencing Center Upon proper installation and configuration of Conferencing Center, it is already connected to Voicemail... -
Page 23: Conferencing Center Failure Routes
Additional Configurations Conferencing Center Failure Routes The default path when a participant dials into an active conference will ask for the conference ID and/or PIN, but if the wrong information is entered or if the conference has not yet started, you need to define how the system will handle those instances. -
Page 24: Invalid Id Or Password
Conferencing Center 3.0 Installation Manual Invalid ID or Password This sample failure route will define the action taken by the system when a participant enters an invalid conference ID or PIN. Again, this is only a sample route in which the conference participant gets transferred to the receptionist. -
Page 25: Conference Not Started
Additional Configurations 11. Click Save & Make Live on the toolbar. Conference Not Started This sample failure route will define the action taken by the system when a participant dials into a conference that has yet to start. Again, this is only a sample route in which the conference participant is played a message stating that the conference has yet to start. -
Page 26: Conference Finished
Conferencing Center 3.0 Installation Manual Conference Finished This sample failure route will define the action taken by the system when a participant dials into a conference that has already ended. Again, this is only a sample route in which the conference participant is played a message stating that the conference already finished. -
Page 27: Conference Full
Additional Configurations Conference Full This sample failure route defines the action taken by the system when a participant dials into a conference that has reached its set number of participants. Again, this is only a sample route in which the conference participant is played a "conference is full" message and then transferred to the receptionist. -
Page 28: Conference Failure
Conferencing Center 3.0 Installation Manual Conference Failure This sample failure route defines the action taken by the system when there is a general failure in connecting to the conferencing system. Again, this is only a sample route in which the conference participant is played a "conference failure"... -
Page 29: Setting Up A Bridge Number
Additional Configurations Setting up a Bridge Number One way to join a booked conference is by dialing in via a Bridge Number. Before this can take place, a bridge number must be set up. There are several methods for setting up a bridge number, depending on how the site's telephone system is configured with the local telephone company. -
Page 30: Conferencing Center Administrator Functions
Conferencing Center Administrator Functions Administrator Overview The Conferencing Center administrator can manage administrative tasks in addition to scheduling conferences via the Conferencing Center Scheduler GUI. This person may or may not be the same as the system administrator. The administrator's GUI will give access to the following: •... -
Page 31: Database Backup
Conferencing Center Administrator Functions Office suite. This percentage of available resources can be altered if needed. Available resources will depend on the audio channels being taken up by the VoiceMail system and other systems that may use this resource. Audio channels are released after the end of every conference. -
Page 32: Pending Conferences
Conferencing Center 3.0 Installation Manual • Click Backup Now. To set up a scheduled backup: 1. Click Database. 2. Click Backup Database. 3. In the Create Backup Schedule section: • Tick the box labeled Perform Scheduled Backups. • Select either Daily or Weekly for the backup schedule to be performed. If weekly is selected, choose the day of the week in which you want the backup performed. -
Page 33: Setting Up A File Upload Path
Conferencing Center Administrator Functions Setting up a File Upload Path IP Office Conferencing Center allows for users of the Web Client to view HTML files uploaded by the conference host. These files need to be published onto a website that is on the same domain as the Web Client PC. -
Page 34: Deleting A User Account
Conferencing Center 3.0 Installation Manual Deleting a User Account From the Users tab: 1. Click Show User Accounts. 2. Click corresponding to the user account to be deleted. 3. Click Delete. Note: A user account that has a pending conference cannot be deleted. Updating a User Account As a Conferencing Center administrator, you can update a user's password. -
Page 35: List Of Conferences For Reporting
Conferencing Center Administrator Functions List of Conferences for Reporting One way to run a report is by requesting for a list of conferences that have already taken place. From this list, you can select the specific conference for reporting and the report type. If your PC is connected to a printer, a printout of the report can be requested by clicking More Information: To list all the conferences for... -
Page 36: Glossary
Glossary Audio resources: Audio resources reflect the audio channels available on the IP Office Control Unit. The percentage is taken from the total amount audio resources allocated for the entire IP Office suite. Bridge Number: The (telephone) number participants are given to dial to join a conference. This number must be defined by the system administrator. - Page 37 Glossary VCN: Voice Conference Notification: An automated voice notification via the telephone inviting a participant to join a conference. Whisper: The capability for the host to hold a private conversation with a participant while still connected to the conference.
- Page 38 Index Access levels Joining Conferencing Center Administrator ......1 Conference ............3 Host...............1 Web Client ............3 System Administrator..........1 Joining................3 User ..............1 Access levels .............1 List Conferences Administering Reporting ............33 Web Client ............30 List Conferences ............33 Administering ............30 Administrator's GUI..........28 Audio Resources Allocated........28 Maximum Conference Duration .......28 Maximum Logon Attempts Exceeded ......16 MOH.................33...
- Page 39 Index URL..............28 Web Client GUI ............3 Web Client .......... 1, 3, 28, 30, 31 Web Client PC ...........30, 31...
- Page 40 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion.