Unsupervised Call Transfer - Avaya IP Agent Installation And User Manual

Avaya IP Agent basic operations
Steps for a Basic Transfer
To transfer a call using Basic Transfer:
1. While you are on an active call, select Call > Transfer > Basic Transfer from the
menu bar.
The current call is automatically put on hold, a new Call Information Panel (CIP) is
displayed, and a dial tone is heard.
2. Using the keyboard or Dial Pad, enter the number of the party to receive the
transferred call.
3. When the receiving party answers, you can privately talk to the party and then select
Basic Transfer again to complete the transfer.
Both CIPs are no longer displayed in the main window, indicating that the transfer was
successful.
You can complete the transfer at any time after the number is entered, either during the
ringing state or after the second party answers.
You can change this call transfer into a conference by selecting Basic Conference
instead of Basic Transfer.
4. If there is no answer, the line is busy, or you decide the transfer is not needed, do the
following steps to cancel the transfer:
Select the Release button associated with the receiving party. This action
●
terminates the call to the receiving party.
Return to the call on hold by selecting the Reconnect button on the associated CIP.
●

Unsupervised call transfer

Use the Unsupervised Transfer feature to transfer an active call to another extension or
telephone number by entering the number of the receiving party into a dialog box.
Announcement of the call to the receiving party is not available in this mode.
138 Avaya IP Agent Installation and User Guide