Handling Outgoing Calls; Recent Calls List - Avaya IP Agent Installation And User Manual

Avaya IP Agent basic operations

Handling outgoing calls

There are several ways you can make the handling of outgoing calls more efficient. You
can use a Recent Calls list, a Speed Dial number, or an Abbreviated Dial button.
Note:
Note:
This section includes the following topics:

Recent Calls list

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Using the Phone Directory
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Administering and using Speed Dial
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Abbreviated Dial button
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Recent Calls list
You can quickly dial or re-dial recent incoming or outgoing calls by using the Recent Calls
list. Telephone numbers are not duplicated in the list, so if the last ten calls are to the same
number, the number is displayed only once in the list. Only those calls with valid telephone
numbers are added to the list.
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In the Phone Directory, you may notice that all telephone numbers are
prefixed with a "+1" (in the United States). All external telephone numbers
are displayed in the Phone Directory in canonical format, as seen in the
following example:
+1 (800) 555-1234
This format is universally constant and allows this number to be dialed from
anywhere in the world. This number is dialed only if deemed necessary through
the Dialing Properties of your personal computer.
For example, a user with a laptop may have two or more sets of Dialing
Properties configured. In the office, one set of Dialing Properties cause a
number, sometimes a "9", to be dialed to access an external line. Alternatively,
the same laptop could have a Dialing Properties set that does not use an
external line number for when the user is at home or traveling. The format of
telephone numbers in the Phone Directory ensures that all of these
configurations will work without having to change the format.
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