Ip Telephone And Avaya Telephone - Avaya IP Agent Installation And User Manual

IP Telephone and Avaya Telephone

Configuration settings for IP Telephone and Avaya Telephone
The following list provides the options to set for this configuration:
Agent Administration for auto-answer is set to station or none.
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Station Administration for auto-answer is set to none.
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Station Administration has service link set to as-needed.
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Each time a call is received, the telephone that provides the voice path rings. The
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personal computer also emits a ringing sound if you have configured Avaya IP Agent to
do so.
Your Central Office (CO) must have the Answer Supervision feature. Contact your
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telecommunication provider for more information.
Steps for answering IP Telephone and Avaya Telephone calls
To answer a call for this configuration:
1. The agent should wait for the telephone to ring and then answer it. Answering of the
telephone will automatically be detected through Avaya IP Agent.
2. After the call is completed and the calling party disconnects from the call, or after the
agent selects Release for that call, the agent should hang up the telephone if no more
calls are ringing on the Avaya IP Agent screen.
3. If there is another incoming call indicated on the screen, the agent should not hang up
the telephone, but select the Answer button for the new call appearance on the Avaya
IP Agent screen. The agent is then connected to the new call. The previous call is
placed on hold.
Handling incoming calls
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