Avaya Communication Manager Administrator's Manual page 1635

Display VDN for Route-To DAC
This field can be set to y only if, on the System-Parameters Customer-Options screen, the
Expert Agent Selection (EAS) field is y.
For more information, see Avaya Communication Manager Call Center Software Call Vectoring
and Expert Agent Selection (EAS) Guide, 07-300303.
Valid entries
y/n
Observe an Agent Answer
Valid entries
y/n
Return Destination
Valid entries
VDN extension
or blank
Usage
This field addresses situations where one of the
following conditions is in effect:
A route-to number or route-to digits
●
vector command routes an EAS direct agent call,
with coverage option set to y
An adjunct routing step routes a direct agent call,
●
with the coverage option set to y
Usage
This field allows for a service observer to start observing
a call to the VDN when the call is delivered to the agent/
station.
Usage
Enter the VDN extension number to which an incoming
trunk call will be routed if it returns to vector processing
after the agent drops the call.
Vector Directory Number
Issue 1 June 2005 1635