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Chapter 8 Troubleshooting
Returning the Autoloader for Service
The application software
reports an error while
reading or writing a piece
of media.
Other failures occur.
Returning the Autoloader for Service
Preparing the
Autoloader for
Shipment
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If you need to return the autoloader to the factory for service, first verify
which customer replaceable unit (CRU) that you need to return and
return only that CRU, not the entire autoloader.
Note:
The various Quick Start guides on the documentation CD
contain instructions for upgrading/replacing the cartridge
magazine and the slide rail kit customer-replaceable units
(CRUs)
Once you determine the CRU to replace, contact customer support to
obtain return authorization (RA) and shipping information. When you
have the RA number, use the following procedure.
If you must return the complete autoloader for service, use these steps to
prepare the autoloader for shipment.
1 Remove all cartridges from the unit.
2 Power off the autoloader via the front panel.
SuperLoader 3 Autoloader User's Guide
• Try a different piece of media.
• Issue a
System Reset
On-board Remote Management
page
Diagnostics
System Reset
cycle the power from the front panel.
• Contact customer support.
• Issue a
System Reset
On-board Remote Management
page
Diagnostics
System Reset
cycle the power from the front panel.
• Contact customer support.
either by using
, or
either by using
, or
8
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