Table of Contents
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Chapter 8 Troubleshooting
Before Contacting Customer Support
Table 8 Probable
Cause and Possible
Solutions
Problem
The front panel does not
display information.
The user starts a code
update from the front
panel without inserting a
tape.
The autoloader does not
respond on the front
panel SCSI bus or
Ethernet. Bug checks
appear immediately after
loading a new version of
firmware.
The autoloader is
operating slowly.
108
Table 8
describes the probable cause and suggested action for problems
that you may encounter.
Caution:
The SuperLoader 3 is not intended for customer servicing.
If you do service the unit yourself, the power cable must
be removed from the unit and the electrical outlet before
removing the cover. Failure to do so may cause severe
bodily injury or damage to the equipment.
Probable Cause
The connection to the
LCD has failed.
The firmware is
corrupted.
The autoloader is
incorrectly configured
for the operating
system.
SuperLoader 3 Autoloader User's Guide
Suggested Action
• Use On-board Remote Management to
troubleshoot error.
• Power cycle the unit.
• Reload the firmware.
• Go to
www.quantum.com
compatibility requirements.
for
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