Call Center General Properties; Enabling The Call Center Software Authorization Code - Nortel BCM50 Administration Manual

Chapter 3

Call Center general properties

To set the Call Center general properties you:
• set the Primary and Secondary alert times
• set the number of Reserved channels
• set the CLID parameter
• set the Supervisor Help request timeout value
• select from which skillsets a supervisor can receive help requests
• configure the lines to be answered by Call Center
• set the line answering status
If you do not have Call Center as your primary application, you must enable the Call Center
software authorization code. You can also change the Call Center Administrator password if you
lose the password or want to change it.

Enabling the Call Center software authorization code

Log:
QUIT RETRY
Admin
MBOX AA
Options admin:
ADD VIEW
SN: xxxxxxxxxxx
Key1:
RETRY
Key2:
RETRY
Key3:
RETRY
Call Center
ACCEPT
≤
1 Press
OK
Enter the Call Center Administrator mailbox number and
password, and then press OK.
Press ››.
2
OTHR
This option does not appear as a display button option.
Press ADD to display the system identification number
3
or
press VIEW to view the options that are enabled on the CallPilot
system.
4
The display shows the system identification number.
OK
Press OK.
5 Enter the first eight numbers of the Call Center software
OK
authorization code and press OK.
6 Enter the second eight numbers of the Call Center software
OK
authorization code and press OK.
7 Enter the last eight numbers of the Call Center software
OK
authorization code and press OK.
Press ACCEPT to enable the keycode.
8
QUIT
·°‹.
Call Center Telephone Administration Guide
23