Symbols And Conventions Used In This Guide; About Telephone Buttons - Nortel Call Center Set Up And Operation Manual

Nortel call center: operation guide
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Symbols and conventions used in this guide

These conventions and symbols are used to represent the Business Series Terminal display and
dialpad.
Convention
Word is in a special font (in the top
line of the display)
Underlined word in capital letters
(shows bottom line of a two line
display telephone)
Dialpad buttons

About telephone buttons

This table shows the Nortel Business Series Terminal buttons. Use the buttons that pertain to the
type of telephone you use.
Button name
Feature
Handsfree
Hold
Volume Control
Release
You can enter ≤, ƒ or
For example, press ≤·°⁄ to access your mailbox.
The T7100 works differently from other telephones on your system because it does not have line
buttons. Where other telephones require that you select a line button to answer a call, on the T7100
terminal you pick up the handset. Where other telephones require you to select a line button to take
a call off hold, you press ≥ on the T7100 terminal.
On T7100 terminals, you can answer a second call by pressing ≥. Your active call is put on
hold and you connect to the waiting call. You can have no more than two active calls at one time.
Example
Pswd:
PLAY
£
T7100, T7208, T7316
Bottom right-hand
button
®
and the code to use a feature.
Chapter 2 About setting up Call Center
Used for
Command line prompts on display telephones.
Display option. Available on two line display
.
telephones
Press the button directly below the
option on the display to proceed.
Buttons you press on the dialpad to select a
particular option.
M7100, M7208, M7310,
M7324
ƒ
©
˙
®
Nortel Call Center Set Up and Operation Guide
31
M7100N, M7208N,
M7310N, M7324N

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